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paymentrequestmails don´t work

  • Rekening verwijderd
    Rekening verwijderd

    0 berichten

    Duitsland

    De informatie is niet meer beschikbaar omdat de rekening van deze gebruiker is verwijderd (AVG)
  • luy
    luy 100% (5559x)
    advanced

    1647 berichten

    Oostenrijk

    De informatie is niet meer beschikbaar omdat de rekening van deze gebruiker is verwijderd (AVG)
    • Aangemaakt 31 jul 2016 op 14:21
    • #597695
    I sent some paymentrequests at noon and reminter late afternoon - I got every single mail
  • aok4
    aok4 100% (11679x)
    PRO standard

    500 berichten

    België

    De informatie is niet meer beschikbaar omdat de rekening van deze gebruiker is verwijderd (AVG)
    • Aangemaakt 31 jul 2016 op 14:21
    • #597695
    I've sent some mails via the delcampe system and they are not in my messages on delcampe nor did I receive a copy (and the option is switched on).

    A new technical problem on delcampe?

    Jan
  • @miranda
    Beheerder
    @miranda

    552 berichten

    België

    De informatie is niet meer beschikbaar omdat de rekening van deze gebruiker is verwijderd (AVG)
    • Aangemaakt 31 jul 2016 op 14:21
    • #597695
    Hello "Stempelwolf",

    Your parameter to receive copies of emails was set up to "No".
    I have just set it up to "Yes".
    If you want to modify this again, you can do it on this page: Link (http)

    Kind regards,
    Miranda - Delcampe Customer Service
  • Rekening verwijderd
    Rekening verwijderd

    0 berichten

    Duitsland

    Hello "Stempelwolf",

    Your parameter to receive copies of emails was set up to "No".
    I have just set it up to "Yes".
    If you want to modify this again, you can do it on this page: Link (http)

    Kind regards,
    Miranda - Delcampe Customer Service
    • Aangemaakt 1 aug 2016 op 03:13
    • #597758
    De informatie is niet meer beschikbaar omdat de rekening van deze gebruiker is verwijderd (AVG)
  • pipeline
    pipeline 100% (44102x)
    advanced

    464 berichten

    Denemarken

    De informatie is niet meer beschikbaar omdat de rekening van deze gebruiker is verwijderd (AVG)
    • Aangemaakt 1 aug 2016 op 13:20
    • #597830
    I've had the same problem with the small language Flags at all my auctions.
    I've marked English Danish Swedish Norwegian for nearly 9 Years, but after the new Delcampe started I began to receive more emails in French.
    I wondered about this, but use Google translate, and answered in French by using Google translate.
    One day when I was looking at some of my sold auctions I got the answer why I got all the emails in French.
    My language Flags were changed to English and French, but not by me.
    I changed it back to English and the Nordic Flags and clicked on modify, and now the Flags were correct at all my auctions, but 2 days later my Flags were back in English and French.
    This happened 3-4 times, and I also write in the Forum, but no reaction from Delcampe.
    Then I forgot all about this problem until last week, where I have got English and French Flags again.
    One more time I changed the Flags to English and the Nordic, and since this time my Flags seems to be correct.
    This problem seems to have something to do with the unwanted new Delcampe.
  • Rekening verwijderd
    Rekening verwijderd

    0 berichten

    Verenigd Koninkrijk

    I've had the same problem with the small language Flags at all my auctions.
    I've marked English Danish Swedish Norwegian for nearly 9 Years, but after the new Delcampe started I began to receive more emails in French.
    I wondered about this, but use Google translate, and answered in French by using Google translate.
    One day when I was looking at some of my sold auctions I got the answer why I got all the emails in French.
    My language Flags were changed to English and French, but not by me.
    I changed it back to English and the Nordic Flags and clicked on modify, and now the Flags were correct at all my auctions, but 2 days later my Flags were back in English and French.
    This happened 3-4 times, and I also write in the Forum, but no reaction from Delcampe.
    Then I forgot all about this problem until last week, where I have got English and French Flags again.
    One more time I changed the Flags to English and the Nordic, and since this time my Flags seems to be correct.
    This problem seems to have something to do with the unwanted new Delcampe.
    • Aangemaakt 1 aug 2016 op 14:32
    • #597841
    De informatie is niet meer beschikbaar omdat de rekening van deze gebruiker is verwijderd (AVG)
  • pipeline
    pipeline 100% (44102x)
    advanced

    464 berichten

    Denemarken

    De informatie is niet meer beschikbaar omdat de rekening van deze gebruiker is verwijderd (AVG)
    • Aangemaakt 1 aug 2016 op 16:18
    • #597846
    BINGO there are the problems. :angryfire: :angryfire: :angryfire: :help:

    I've just visit my ongoing sales on the new site and there my Flags shows English and French.
    I was checking my Flags on the old Delcampe site before I went to the new site, and they were shown correct.
    After I've visit the new site all my auctions on the old site again have English and French Flags, but no Nordic Flags.
    Now I don't dare to visit other sites of the new Delcampe, because I don't know what will happen to my other parameters.

    I think that this is a problem for all members, so try to check your parameters.

    :d-unhappy: :d-unhappy: :help: :help:
  • pipeline
    pipeline 100% (44102x)
    advanced

    464 berichten

    Denemarken

    Hello "Stempelwolf",

    Your parameter to receive copies of emails was set up to "No".
    I have just set it up to "Yes".
    If you want to modify this again, you can do it on this page: Link (http)

    Kind regards,
    Miranda - Delcampe Customer Service
    • Aangemaakt 1 aug 2016 op 03:13
    • #597758
    Miranda take a look at my posts here in this link.

    The little Flags at all my auctions on the old Delcampe were showing English, Danish, Norwegian and Swedish Flags, but I've just visit my ongoing sales site on the new Delcampe and they shows English and French, and when I went back to the old Delcampe the Flags here also shows English and French
    I ask why????????????????????????????????????????????????????????????:angryfire:

    This happens for me more times and I don't know why until now,but after my visit on the new Delcampe site this evening I now know why.

    I have changed my parameters back to normal each time, but not this time, so take a look at my auctions now, and you can see the English and the French Flag.

    Of course the Flags shown should have been English, Danish, Norwegian and Swedish, and not the French Flag.
  • aok4
    aok4 100% (11679x)
    PRO standard

    500 berichten

    België

    Miranda take a look at my posts here in this link.

    The little Flags at all my auctions on the old Delcampe were showing English, Danish, Norwegian and Swedish Flags, but I've just visit my ongoing sales site on the new Delcampe and they shows English and French, and when I went back to the old Delcampe the Flags here also shows English and French
    I ask why????????????????????????????????????????????????????????????:angryfire:

    This happens for me more times and I don't know why until now,but after my visit on the new Delcampe site this evening I now know why.

    I have changed my parameters back to normal each time, but not this time, so take a look at my auctions now, and you can see the English and the French Flag.

    Of course the Flags shown should have been English, Danish, Norwegian and Swedish, and not the French Flag.
    • Aangemaakt 1 aug 2016 op 16:57
    • #597854
    They want people to use the new site, but each time one logs in there, some things of your preferences are afterwards inexplicably changed without you wanting that. In my case, my e-mail notifications were disabled.

    It is very obvious that the new site is unworkable. It should be scrapped completely, or someone who knows what he's doing should be put in charge there.

    I am not using the new site any more until it is working correctly (besides it was very slow each time I tried using it).

    Jan
  • @miranda
    Beheerder
    @miranda

    552 berichten

    België

    I've had the same problem with the small language Flags at all my auctions.
    I've marked English Danish Swedish Norwegian for nearly 9 Years, but after the new Delcampe started I began to receive more emails in French.
    I wondered about this, but use Google translate, and answered in French by using Google translate.
    One day when I was looking at some of my sold auctions I got the answer why I got all the emails in French.
    My language Flags were changed to English and French, but not by me.
    I changed it back to English and the Nordic Flags and clicked on modify, and now the Flags were correct at all my auctions, but 2 days later my Flags were back in English and French.
    This happened 3-4 times, and I also write in the Forum, but no reaction from Delcampe.
    Then I forgot all about this problem until last week, where I have got English and French Flags again.
    One more time I changed the Flags to English and the Nordic, and since this time my Flags seems to be correct.
    This problem seems to have something to do with the unwanted new Delcampe.
    • Aangemaakt 1 aug 2016 op 14:32
    • #597841
    Hi Pipeline,

    On the new website, only the following languages can be ticked:
    English, French, German, Italian, Spanish and Dutch.
    This is the reason why they "disappear".
    I will inform the IT department to see if they can be added as it is the case on the old website.

    Kind regards,
    Miranda
  • pipeline
    pipeline 100% (44102x)
    advanced

    464 berichten

    Denemarken

    Hi Pipeline,

    On the new website, only the following languages can be ticked:
    English, French, German, Italian, Spanish and Dutch.
    This is the reason why they "disappear".
    I will inform the IT department to see if they can be added as it is the case on the old website.

    Kind regards,
    Miranda
    • Aangemaakt 3 aug 2016 op 05:37
    • #597961
    I have never had the French Flag added to my flags on the old site, so why is it now on the old and on the new site??????????????.
  • @miranda
    Beheerder
    @miranda

    552 berichten

    België

    I have never had the French Flag added to my flags on the old site, so why is it now on the old and on the new site??????????????.
    • Aangemaakt 3 aug 2016 op 05:45
    • #597962
    I checked your account and on July 22nd, French has been added on the old website.
    It still appears here: Link (http)


    Kind regards,
    Miranda
  • pipeline
    pipeline 100% (44102x)
    advanced

    464 berichten

    Denemarken

    I checked your account and on July 22nd, French has been added on the old website.
    It still appears here: Link (http)


    Kind regards,
    Miranda
    • Aangemaakt 3 aug 2016 op 05:54
    • #597964
    Are there a third part who can change things on the Delcampe auction????
    Delcampe, Me and?????

    I have removed the French Flag several times, and each time I have been on the new site the French Flag appear again.

    I have just been on my parameters old site and removed the French Flag and added the Nordic Flags.

    I have just checked and it's ok.

    I will now go th the new site and then back to the old site to see what happens.

    On the new site there are English and French Flags (I have never added the French Flag and I don't know have to remove it)because it appear each time after I have removed it.


    Back on the old site again my Nordic Flags have now disappered and the French Flag is there again.
    What to do?????????????????????????
  • hoatzinstamps
    hoatzinstamps 100% (131777x)
    PRO advanced

    1158 berichten

    Verenigd Koninkrijk

    Are there a third part who can change things on the Delcampe auction????
    Delcampe, Me and?????

    I have removed the French Flag several times, and each time I have been on the new site the French Flag appear again.

    I have just been on my parameters old site and removed the French Flag and added the Nordic Flags.

    I have just checked and it's ok.

    I will now go th the new site and then back to the old site to see what happens.

    On the new site there are English and French Flags (I have never added the French Flag and I don't know have to remove it)because it appear each time after I have removed it.


    Back on the old site again my Nordic Flags have now disappered and the French Flag is there again.
    What to do?????????????????????????
    • Aangemaakt 3 aug 2016 op 06:28
    • #597967
    Don't go to the new site?

    Sorry ... couldn't resist. :dunno:

    Alan Catherall
    [Hoatzinstamps]
  • pipeline
    pipeline 100% (44102x)
    advanced

    464 berichten

    Denemarken

    Don't go to the new site?

    Sorry ... couldn't resist. :dunno:

    Alan Catherall
    [Hoatzinstamps]
    • Aangemaakt 3 aug 2016 op 07:21
    • #597975
    Don't worry, I'll be on the old site as long as possible, and now I think, that I shall be very carefull, if I have to check for other problems on the new site.
    I only visit the new site in emergency, and I don't know if other of my parameters are changed on the old site.

    The new Delcampe site is the worst auction site I've ever visit until now, because nearly nothing is working, and you can't find what you are looking for.

    I think that 95-98% of my sales and messages are on the old Delcampe site, and more of my buyers have told me, that when or if we get the new site, they will stop here on Delcampe.
  • hoatzinstamps
    hoatzinstamps 100% (131777x)
    PRO advanced

    1158 berichten

    Verenigd Koninkrijk

    Don't worry, I'll be on the old site as long as possible, and now I think, that I shall be very carefull, if I have to check for other problems on the new site.
    I only visit the new site in emergency, and I don't know if other of my parameters are changed on the old site.

    The new Delcampe site is the worst auction site I've ever visit until now, because nearly nothing is working, and you can't find what you are looking for.

    I think that 95-98% of my sales and messages are on the old Delcampe site, and more of my buyers have told me, that when or if we get the new site, they will stop here on Delcampe.
    • Aangemaakt 3 aug 2016 op 07:34
    • #597978
    I think customers are already reducing their visits or are going elsewhere.

    Did you have a profile picture - I found that this used to disappear when I visited the new site along some other parameter changes. It is all very bizarre and worrying for sellers.

    Alan Catherall
    [Hoatzinstamps]
  • pipeline
    pipeline 100% (44102x)
    advanced

    464 berichten

    Denemarken

    I think customers are already reducing their visits or are going elsewhere.

    Did you have a profile picture - I found that this used to disappear when I visited the new site along some other parameter changes. It is all very bizarre and worrying for sellers.

    Alan Catherall
    [Hoatzinstamps]
    • Aangemaakt 3 aug 2016 op 08:04
    • #597979
    I haven't noticed that, but my profile picture is also disappeared.

    And yes I also think that my solution must be another place to sell my items if we got the new Delcampe site
  • moonstone
    moonstone 100% (55662x)
    standard

    1047 berichten

    Verenigd Koninkrijk

    I think customers are already reducing their visits or are going elsewhere.

    Did you have a profile picture - I found that this used to disappear when I visited the new site along some other parameter changes. It is all very bizarre and worrying for sellers.

    Alan Catherall
    [Hoatzinstamps]
    • Aangemaakt 3 aug 2016 op 08:04
    • #597979
    Mine certainly disappeared - twice! After that I didn't renew it.
  • pipeline
    pipeline 100% (44102x)
    advanced

    464 berichten

    Denemarken

    Mine certainly disappeared - twice! After that I didn't renew it.
    • Aangemaakt 3 aug 2016 op 08:31
    • #597982
    I have just renewed my profile picture, but why all this problems when we visit the new site??
  • moonstone
    moonstone 100% (55662x)
    standard

    1047 berichten

    Verenigd Koninkrijk

    I have just renewed my profile picture, but why all this problems when we visit the new site??
    • Aangemaakt 3 aug 2016 op 08:58
    • #597984
    There are obviously conflicts on a major scale between the programming on the old site and that on the new site.
    Even when all the various parts of the old site, which are currently missing or unavailable are eventually sorted, as they probably will be sometime in the future, my biggest concern is how Delcampe intend to migrate all the data, pictures etc., in other words all our sales listings, successfully to the new site.
  • wycombe1
    wycombe1 100% (89935x)
    premium

    1956 berichten

    Verenigd Koninkrijk

    I have just renewed my profile picture, but why all this problems when we visit the new site??
    • Aangemaakt 3 aug 2016 op 08:58
    • #597984
    The problems are because the two sites are running side by side. To keep them both synchronised with each other is a huge and unweildy task.

    Delcampe have tried to keep everyone happy by doing this and seemed to have alientated everyone instead. Perhaps they should have prepared the new site first, got it up and running in a beta version with a small number of sellers from each constituent site and let it run for a year to iron out all the glitches and problems. Then when all the problems had been resolved (and only then) simply migrated all listings over to the new site - fait accompli!

    Those that took umbrage or did not want this for whatever reason could then close their items and go elsewhere. Similar to when the price increases happened - when interestingly a lot of those who migrated elsewhere gradually drifted back sometimes with a new user name and sometimes with the same persona.

    At the moment we seem to have both worlds and the best of none!
  • moonstone
    moonstone 100% (55662x)
    standard

    1047 berichten

    Verenigd Koninkrijk

    The problems are because the two sites are running side by side. To keep them both synchronised with each other is a huge and unweildy task.

    Delcampe have tried to keep everyone happy by doing this and seemed to have alientated everyone instead. Perhaps they should have prepared the new site first, got it up and running in a beta version with a small number of sellers from each constituent site and let it run for a year to iron out all the glitches and problems. Then when all the problems had been resolved (and only then) simply migrated all listings over to the new site - fait accompli!

    Those that took umbrage or did not want this for whatever reason could then close their items and go elsewhere. Similar to when the price increases happened - when interestingly a lot of those who migrated elsewhere gradually drifted back sometimes with a new user name and sometimes with the same persona.

    At the moment we seem to have both worlds and the best of none!
    • Aangemaakt 3 aug 2016 op 09:41
    • #597987
    Your synopsis pretty accurately mirror my own thoughts on the matter.

    I wasn't on the site on the very early days, but in essence the (old) site hasn't changed enormously since I first became aware of it 8-9 years ago. A new site was probably necessary as the existing one almost certainly wasn't capable of handling the necessary changes to bring it up to date - tablet / app friendly etc., but as you say, the manner in which the new site was brought live was a disaster.

    It must be plain to Delcampe on a number of fronts that it isn't workable - sales numbers for July were the lowest by a distance since I started keeping a record about 6 years ago (numbers nerd!) and the number of people searching for items via the new site is negligible.

    I know from my Flagcounter whether searches in my store are via the old or new sites, and I would concur with Pipeline that new site searches are only a very small percentage - 1-2% at best would be my estimate.

    A new site is almost certainly inevitable, and probably very necessary from Delcampe's viewpoint, but they should withdraw the new site now until it is capable of proper everyday use.
  • hoatzinstamps
    hoatzinstamps 100% (131777x)
    PRO advanced

    1158 berichten

    Verenigd Koninkrijk

    Your synopsis pretty accurately mirror my own thoughts on the matter.

    I wasn't on the site on the very early days, but in essence the (old) site hasn't changed enormously since I first became aware of it 8-9 years ago. A new site was probably necessary as the existing one almost certainly wasn't capable of handling the necessary changes to bring it up to date - tablet / app friendly etc., but as you say, the manner in which the new site was brought live was a disaster.

    It must be plain to Delcampe on a number of fronts that it isn't workable - sales numbers for July were the lowest by a distance since I started keeping a record about 6 years ago (numbers nerd!) and the number of people searching for items via the new site is negligible.

    I know from my Flagcounter whether searches in my store are via the old or new sites, and I would concur with Pipeline that new site searches are only a very small percentage - 1-2% at best would be my estimate.

    A new site is almost certainly inevitable, and probably very necessary from Delcampe's viewpoint, but they should withdraw the new site now until it is capable of proper everyday use.
    • Aangemaakt 3 aug 2016 op 10:18
    • #597989
    And now they want us to put up adverts (two requests so far today) ... another cost but why would I do it?

    Not good timing given the downtime on the site and all the other problems.

    Alan Catherall
  • moonstone
    moonstone 100% (55662x)
    standard

    1047 berichten

    Verenigd Koninkrijk

    And now they want us to put up adverts (two requests so far today) ... another cost but why would I do it?

    Not good timing given the downtime on the site and all the other problems.

    Alan Catherall
    • Aangemaakt 3 aug 2016 op 11:58
    • #597996
    Yes, I got one of those! Presumably because sales and therefore revenue are down, that has to be replaced somehow! Something about Baldrick and a plan spring to mind. :D:D

    Wonder what the take-up rate will be?