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Sending reminders when marked as payment sent

  • mjocovers
    mjocovers 100% (30512x)
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    A Belgium customer had marked a large order as 'payment sent' a few seeks ago,

    I never received the payment, and have not got a reply to polite emails.

    I thought I would send a payment reminder, but it seems it is impossible to send a reminder when an invoice has been marked as 'payment sent' (even though payment has not been received!)

    When clicking on the 'reminder' link it just displays the invoice stating that payment has been sent. It does not send a reminder.
  • mjocovers
    mjocovers 100% (30512x)
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    A Belgium customer had marked a large order as 'payment sent' a few seeks ago,

    I never received the payment, and have not got a reply to polite emails.

    I thought I would send a payment reminder, but it seems it is impossible to send a reminder when an invoice has been marked as 'payment sent' (even though payment has not been received!)

    When clicking on the 'reminder' link it just displays the invoice stating that payment has been sent. It does not send a reminder.
    • Aangemaakt 27 mei 2014 op 12:03
    • #505058
    I just noticed that, after trying to send a reminder, the date of the invoice has changed to today's date!

    There is still no indication that any reminder has been sent though!
  • hoatzinstamps
    hoatzinstamps 100% (131026x)
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    I just noticed that, after trying to send a reminder, the date of the invoice has changed to today's date!

    There is still no indication that any reminder has been sent though!
    • Aangemaakt 27 mei 2014 op 12:09
    • #505061
    Did you not receive an advice that says a 'reminder' has been sent.

    If not I suspect that nothing happened.

    In my view there should be another step in the 'reminder' process that allows you to add a comment ... and then you select a click button to 'send the reminder'. That way you have a little more confidence that something has happened. [The workaround is to 'edit' the invoice and send]

    Just another area that's not quite right. I can see this 'new' system sucking in Delcampe technical resources for some time to come.

    In respect to the issue that caused the problem - I think that 'payment received' should override 'payment sent'.

    Alan Catherall
    [Hoatzinstamps]
  • mjocovers
    mjocovers 100% (30512x)
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    Did you not receive an advice that says a 'reminder' has been sent.

    If not I suspect that nothing happened.

    In my view there should be another step in the 'reminder' process that allows you to add a comment ... and then you select a click button to 'send the reminder'. That way you have a little more confidence that something has happened. [The workaround is to 'edit' the invoice and send]

    Just another area that's not quite right. I can see this 'new' system sucking in Delcampe technical resources for some time to come.

    In respect to the issue that caused the problem - I think that 'payment received' should override 'payment sent'.

    Alan Catherall
    [Hoatzinstamps]
    • Aangemaakt 27 mei 2014 op 17:04
    • #505103
    No I never received anything.

    I ended up sending a copy of the original invoice directly to my customer, I used the original email I got when I first issued the invoice. I did this directly from my email account as it was impossible to do it via Delcampe.
  • hoatzinstamps
    hoatzinstamps 100% (131026x)
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    No I never received anything.

    I ended up sending a copy of the original invoice directly to my customer, I used the original email I got when I first issued the invoice. I did this directly from my email account as it was impossible to do it via Delcampe.
    • Aangemaakt 27 mei 2014 op 17:13
    • #505104
    Sounds like another glitch ... just like the two sales I had recently that just 'weren't in the system' to be invoiced!

    Alan Catherall
    [Hoatzinstamps]
  • pipeline
    pipeline 100% (43564x)
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    A Belgium customer had marked a large order as 'payment sent' a few seeks ago,

    I never received the payment, and have not got a reply to polite emails.

    I thought I would send a payment reminder, but it seems it is impossible to send a reminder when an invoice has been marked as 'payment sent' (even though payment has not been received!)

    When clicking on the 'reminder' link it just displays the invoice stating that payment has been sent. It does not send a reminder.
    • Aangemaakt 27 mei 2014 op 12:03
    • #505058
    I have the same problem with a payment reminder to an Austrian buyer.
    She marked the symbol as paid, but never pay to Paypal or Skrill.
    I send her an email and asked how she paid me.
    She read the email but she never answered me, and now I can't send a payment reminder.
  • mjocovers
    mjocovers 100% (30512x)
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    I have the same problem with a payment reminder to an Austrian buyer.
    She marked the symbol as paid, but never pay to Paypal or Skrill.
    I send her an email and asked how she paid me.
    She read the email but she never answered me, and now I can't send a payment reminder.
    • Aangemaakt 2 jun 2014 op 15:53
    • #506057
    Yes, its really annoying.

    My customer still hasn't paid.

    I should be able to send a reminder via Delcampe if a payment hasn't been received!
  • hoatzinstamps
    hoatzinstamps 100% (131026x)
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    Yes, its really annoying.

    My customer still hasn't paid.

    I should be able to send a reminder via Delcampe if a payment hasn't been received!
    • Aangemaakt 2 jun 2014 op 16:00
    • #506058
    Just a thought - can you access the invoice in 'All' tab?
    And when the invoice presents itself use the 'More' button to edit the invoice?
    Or are you completely locked out from the invoice altogether - a Delcampe gotcha?

    Alan Catherall
    [Hoatzinstamps]
  • mjocovers
    mjocovers 100% (30512x)
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    Just a thought - can you access the invoice in 'All' tab?
    And when the invoice presents itself use the 'More' button to edit the invoice?
    Or are you completely locked out from the invoice altogether - a Delcampe gotcha?

    Alan Catherall
    [Hoatzinstamps]
    • Aangemaakt 2 jun 2014 op 17:11
    • #506065
    Already tried that, It won't let you edit an invoice that has been marked as payment sent. It won't let you do anything with it except view it
  • pipeline
    pipeline 100% (43564x)
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    Just a thought - can you access the invoice in 'All' tab?
    And when the invoice presents itself use the 'More' button to edit the invoice?
    Or are you completely locked out from the invoice altogether - a Delcampe gotcha?

    Alan Catherall
    [Hoatzinstamps]
    • Aangemaakt 2 jun 2014 op 17:11
    • #506065
    I have tried nearly everything, but there seems to be no way out of this problem.
    I can also see that the copy of the invoice is without "postage" even I vrite postage on all my invoices. Link (http)

    LET'S GET THE OLD DELCAMPE BACK AND BETTER TODAY THAN TOMORROW
  • mjocovers
    mjocovers 100% (30512x)
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    I have tried nearly everything, but there seems to be no way out of this problem.
    I can also see that the copy of the invoice is without "postage" even I vrite postage on all my invoices. Link (http)

    LET'S GET THE OLD DELCAMPE BACK AND BETTER TODAY THAN TOMORROW
    • Aangemaakt 2 jun 2014 op 17:29
    • #506070
    The postage is showing on mine, I just can't send a reminder:angryfire:
  • hoatzinstamps
    hoatzinstamps 100% (131026x)
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    Already tried that, It won't let you edit an invoice that has been marked as payment sent. It won't let you do anything with it except view it
    • Aangemaakt 2 jun 2014 op 17:23
    • #506069
    AS I suspected this is a Delcampe 'Gotcha'.

    The buyer should not be able to say that an item is paid. Maybe there is a case for another icon or feature for the buyer to use that indicates that a payment has been sent.

    This is a crazy situation ... maybe you will have to cancel the transaction to get the buyer to respond ... and deal with the transaction outside Delcampe. Not ideal but just a thought.

    Alan Catherall
    [Hoatzinstamps]
  • mjocovers
    mjocovers 100% (30512x)
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    AS I suspected this is a Delcampe 'Gotcha'.

    The buyer should not be able to say that an item is paid. Maybe there is a case for another icon or feature for the buyer to use that indicates that a payment has been sent.

    This is a crazy situation ... maybe you will have to cancel the transaction to get the buyer to respond ... and deal with the transaction outside Delcampe. Not ideal but just a thought.

    Alan Catherall
    [Hoatzinstamps]
    • Aangemaakt 3 jun 2014 op 01:58
    • #506087
    There already is an icon for 'payment sent'. This is what the buyer marked (weeks ago)

    The payment received icon has NOT been marked.

    It correctly shows that, as of today, payment has NOT been received

    However Delcampe won't let me send a reminder! It won't even let me resend the original invoice :d-unhappy:
  • hoatzinstamps
    hoatzinstamps 100% (131026x)
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    There already is an icon for 'payment sent'. This is what the buyer marked (weeks ago)

    The payment received icon has NOT been marked.

    It correctly shows that, as of today, payment has NOT been received

    However Delcampe won't let me send a reminder! It won't even let me resend the original invoice :d-unhappy:
    • Aangemaakt 3 jun 2014 op 05:08
    • #506123
    So few of my customers use this 'payment sent' icon that I'd forgotten all about it. Sod's law says that someone will do it today!

    I think I'd be tempted to cancel the transaction ... and let the shit hit the fan.

    Delcampe also needs to do some programming to sort out this anomaly / restriction on the seller. There is obviously a(nother) glitch in the design.

    Alan Catherall
    [Hoatzinstamps]
  • emmbersplace
    emmbersplace 63% (13050x)
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    So few of my customers use this 'payment sent' icon that I'd forgotten all about it. Sod's law says that someone will do it today!

    I think I'd be tempted to cancel the transaction ... and let the shit hit the fan.

    Delcampe also needs to do some programming to sort out this anomaly / restriction on the seller. There is obviously a(nother) glitch in the design.

    Alan Catherall
    [Hoatzinstamps]
    • Aangemaakt 3 jun 2014 op 05:27
    • #506129
    Yes, so would I. I actually did this once a year or so back but gave neutral feedback rather than negative. Nothing more happened & that was the end of it.

  • mjocovers
    mjocovers 100% (30512x)
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    So few of my customers use this 'payment sent' icon that I'd forgotten all about it. Sod's law says that someone will do it today!

    I think I'd be tempted to cancel the transaction ... and let the shit hit the fan.

    Delcampe also needs to do some programming to sort out this anomaly / restriction on the seller. There is obviously a(nother) glitch in the design.

    Alan Catherall
    [Hoatzinstamps]
    • Aangemaakt 3 jun 2014 op 05:27
    • #506129
    I just went to try again, and something's happened.

    The 'payment sent' icon has been unchecked, and apparently I sent a reminder this morning. I didn't, but maybe Delcampe did? If so I never received an email confirmation.

    Now I don't know whether to send the invoice again , which I can do now that its not showing payment sent , of whether I would just be duplicating what Delcampe have already done and risk spamming my buyer.
  • hoatzinstamps
    hoatzinstamps 100% (131026x)
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    I just went to try again, and something's happened.

    The 'payment sent' icon has been unchecked, and apparently I sent a reminder this morning. I didn't, but maybe Delcampe did? If so I never received an email confirmation.

    Now I don't know whether to send the invoice again , which I can do now that its not showing payment sent , of whether I would just be duplicating what Delcampe have already done and risk spamming my buyer.
    • Aangemaakt 4 jun 2014 op 15:39
    • #506467
    I actually don't use the 'reminder' mechanism, preferring to use 'edit' and insert 'reminder' in the text. The problem with the 'reminder' set up now is that before you can blink an eye the reminder is gone into the ether. You have no opportunity to add any remarks which in my view is ridiculous.

    If you haven't received a copy of the 'reminder' then how do you know one has been sent?

    Alan Catherall
    [Hoatzinstamps]
  • mjocovers
    mjocovers 100% (30512x)
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    I actually don't use the 'reminder' mechanism, preferring to use 'edit' and insert 'reminder' in the text. The problem with the 'reminder' set up now is that before you can blink an eye the reminder is gone into the ether. You have no opportunity to add any remarks which in my view is ridiculous.

    If you haven't received a copy of the 'reminder' then how do you know one has been sent?

    Alan Catherall
    [Hoatzinstamps]
    • Aangemaakt 4 jun 2014 op 15:53
    • #506481
    Because when I tried to send a reminder today it said I couldn't send one until next Wednesday morning because I'd already sent one 'less than 7 days ago'

    And when I then looked more closely at the invoice it did indeed say at the top that I had sent an invoice this morning! (which was news to me!).
  • mjocovers
    mjocovers 100% (30512x)
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    I actually don't use the 'reminder' mechanism, preferring to use 'edit' and insert 'reminder' in the text. The problem with the 'reminder' set up now is that before you can blink an eye the reminder is gone into the ether. You have no opportunity to add any remarks which in my view is ridiculous.

    If you haven't received a copy of the 'reminder' then how do you know one has been sent?

    Alan Catherall
    [Hoatzinstamps]
    • Aangemaakt 4 jun 2014 op 15:53
    • #506481
    My buyer has paid :-)