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[D*] List of resolved difficulties

  • Rekening verwijderd
    Rekening verwijderd

    0 berichten

    België

    De informatie is niet meer beschikbaar omdat de rekening van deze gebruiker is verwijderd (AVG)
  • hoatzinstamps
    hoatzinstamps 100% (131787x)
    PRO advanced

    1162 berichten

    Verenigd Koninkrijk

    De informatie is niet meer beschikbaar omdat de rekening van deze gebruiker is verwijderd (AVG)
    • Aangemaakt 6 mei 2014 op 10:02
    • #500213
    Well here's another one.

    The item description is no longer being shown on the PAYPAL payment advice. All the other information appears to be correct but looks like the PAYPAL interface has dropped passing the item description!

    Quite frankly the new system is a mess.

    Alan Catherall
    [Hoatzinstamps]
  • Rekening verwijderd
    Rekening verwijderd

    0 berichten

    België

    Well here's another one.

    The item description is no longer being shown on the PAYPAL payment advice. All the other information appears to be correct but looks like the PAYPAL interface has dropped passing the item description!

    Quite frankly the new system is a mess.

    Alan Catherall
    [Hoatzinstamps]
    • Aangemaakt 6 mei 2014 op 10:30
    • #500237
    De informatie is niet meer beschikbaar omdat de rekening van deze gebruiker is verwijderd (AVG)
  • martin52
    martin52 100% (20336x)
    standard

    1805 berichten

    Zwitserland

    De informatie is niet meer beschikbaar omdat de rekening van deze gebruiker is verwijderd (AVG)
    • Aangemaakt 6 mei 2014 op 10:02
    • #500213
    here's another one:

    when I make my settings in my sold items and want to see the Pictures, I must select:

    Detailed & with Images

    if I Switch to:

    compact & with Images

    no Pictures are to be seen.



    ......to be continued :thumbdown:

  • hoatzinstamps
    hoatzinstamps 100% (131787x)
    PRO advanced

    1162 berichten

    Verenigd Koninkrijk

    De informatie is niet meer beschikbaar omdat de rekening van deze gebruiker is verwijderd (AVG)
    • Aangemaakt 6 mei 2014 op 10:39
    • #500243
    I am not posting a screen shot of a customer payment on the Forum.

    The payment advice presents as follows:

    Description Unit price Qty Amount

    #44447506 £0.90 1 0.90 GBP

    and so on for 40+ items
    and then the usual totals

    The item description e.g. 'Southern Rhodesia: 1947 Royal Visit' is missing and would normally appear alongside the reference number. It is not appearing.

    Note that this is the payment advice received from PAYPAL. My suspicion is that the item description text is not being passed to PAYPAL via the Delcampe-PAYPAL interface.

    Alan Catherall
    [Hoatzinstamps]
  • Rekening verwijderd
    Rekening verwijderd

    0 berichten

    Verenigd Koninkrijk

    De informatie is niet meer beschikbaar omdat de rekening van deze gebruiker is verwijderd (AVG)
    • Aangemaakt 6 mei 2014 op 10:02
    • #500213
    De informatie is niet meer beschikbaar omdat de rekening van deze gebruiker is verwijderd (AVG)
  • martin52
    martin52 100% (20336x)
    standard

    1805 berichten

    Zwitserland

    here's another one:

    when I make my settings in my sold items and want to see the Pictures, I must select:

    Detailed & with Images

    if I Switch to:

    compact & with Images

    no Pictures are to be seen.



    ......to be continued :thumbdown:

    • Aangemaakt 6 mei 2014 op 10:53
    • #500253
    the next one:

    this was surely mentioned before elsewhere but here we go again:

    When adding the postage, the total amount does not sum up before sending the invoice.
    After experience I know that it does AFTER having sent it.
    But this is certainly not the way it ought to be
    :thumbdown:

    ....to be continued
  • martin52
    martin52 100% (20336x)
    standard

    1805 berichten

    Zwitserland

    the next one:

    this was surely mentioned before elsewhere but here we go again:

    When adding the postage, the total amount does not sum up before sending the invoice.
    After experience I know that it does AFTER having sent it.
    But this is certainly not the way it ought to be
    :thumbdown:

    ....to be continued
    • Aangemaakt 6 mei 2014 op 15:07
    • #500403
    this one only applies to the GERMAN Version of MY SOLD ITEMS.(on left)

    if you click on the 3 following links (here translated to english)

    - to invoice
    - invoiced
    - awaiting delivery

    you willget an error message 404 (page does not exist.

    try it :pc_user2:



    .....to be continued

  • emmbersplace
    emmbersplace 50% (13068x)
    standard

    908 berichten

    Filipijnen

    De informatie is niet meer beschikbaar omdat de rekening van deze gebruiker is verwijderd (AVG)
    • Aangemaakt 6 mei 2014 op 10:02
    • #500213
    Have you corrected the multiple currency error yet? My chosen currency is USD but I sell on the Australian site in AUS dollars too.

    The transactions are properly converted to the currency that has most sales but the postage/charges slots are quoted in euros (a currency that I never use). The old system always quoted post charges in USD as this is my selected currency

    Regards
  • 123ugis
    123ugis 100% (27853x)
    advanced

    180 berichten

    Letland

    De informatie is niet meer beschikbaar omdat de rekening van deze gebruiker is verwijderd (AVG)
    • Aangemaakt 6 mei 2014 op 10:02
    • #500213
    Hi!

    New problem.

    I have received rare payment via Skrill, but have not received any e-mail about that from Delcampe. If you have alleged that you have created "integrated" payment system (whatever it means), it was only logical if I can see what payment method buyer has used. But now, if I have not received your e-mail, I must go trough all my accounts to find this payment.
  • Rekening verwijderd
    Rekening verwijderd

    0 berichten

    Verenigd Koninkrijk

    De informatie is niet meer beschikbaar omdat de rekening van deze gebruiker is verwijderd (AVG)
    • Aangemaakt 6 mei 2014 op 10:02
    • #500213
    De informatie is niet meer beschikbaar omdat de rekening van deze gebruiker is verwijderd (AVG)
  • 123ugis
    123ugis 100% (27853x)
    advanced

    180 berichten

    Letland

    De informatie is niet meer beschikbaar omdat de rekening van deze gebruiker is verwijderd (AVG)
    • Aangemaakt 6 mei 2014 op 10:02
    • #500213
    One more problem.

    In the old system the list of sold items, if item have several pictures, showed all images. Now I can see only first image and there are no any indication that item include several pictures. At least for me it is important.
  • hoatzinstamps
    hoatzinstamps 100% (131787x)
    PRO advanced

    1162 berichten

    Verenigd Koninkrijk

    De informatie is niet meer beschikbaar omdat de rekening van deze gebruiker is verwijderd (AVG)
    • Aangemaakt 6 mei 2014 op 10:02
    • #500213
    Can't enter P & P on the invoice not use any of the other amount boxes. The boxes are not accepting amounts!

    Alan Catherall
    [Hoatzinstamps]
  • mjocovers
    mjocovers 100% (30515x)
    free

    475 berichten

    Verenigd Koninkrijk

    De informatie is niet meer beschikbaar omdat de rekening van deze gebruiker is verwijderd (AVG)
    • Aangemaakt 6 mei 2014 op 10:02
    • #500213
    It was possible under the old system to mark as 'Sent' individual items. Now that is not possible, you can only mark as 'Sent' entire invoices.

    This is a problem if for some reason items are sent separately (eg require different packaging), and I want a record of what has been sent and what hasn't
  • wycombe1
    wycombe1 100% (90046x)
    premium

    1958 berichten

    Verenigd Koninkrijk

    It was possible under the old system to mark as 'Sent' individual items. Now that is not possible, you can only mark as 'Sent' entire invoices.

    This is a problem if for some reason items are sent separately (eg require different packaging), and I want a record of what has been sent and what hasn't
    • Aangemaakt 7 mei 2014 op 06:05
    • #500691
    I agree - it should be made possible again to mark individual items as sent. With large invoices it is very cumbersome and prone to mistakes to have a complete invoice marked as sent when only one item is marked as such.

    Often I get customers with large orders that I pack over a period of a couple of days and it is impossible to pack these and mark the items as packed when you only have the choice of no items marked as packed or the complete invoice. This current system is open to expensive and time consuming errors.
  • martin52
    martin52 100% (20336x)
    standard

    1805 berichten

    Zwitserland

    this one only applies to the GERMAN Version of MY SOLD ITEMS.(on left)

    if you click on the 3 following links (here translated to english)

    - to invoice
    - invoiced
    - awaiting delivery

    you willget an error message 404 (page does not exist.

    try it :pc_user2:



    .....to be continued

    • Aangemaakt 6 mei 2014 op 16:32
    • #500439
    here we go again

    this one only applies to the GERMAN version of MY PURCHASES.(on left)

    if you click on the 4 following links (here translated to english)

    - awaitin invoice
    - awaiting payment
    - awaiting shiment
    - received

    you will get the same old error message 404 (page does not exist.

    it proves that those people did not even TRY ONCE to click those links.

    How lazy can you get?:zzzzz:

    ....to be continued
  • Rekening verwijderd
    Rekening verwijderd

    0 berichten

    Verenigd Koninkrijk

    De informatie is niet meer beschikbaar omdat de rekening van deze gebruiker is verwijderd (AVG)
    • Aangemaakt 6 mei 2014 op 10:02
    • #500213
    De informatie is niet meer beschikbaar omdat de rekening van deze gebruiker is verwijderd (AVG)
  • winnipeg
    winnipeg 100% (6044x)
    free

    204 berichten

    Canada

    De informatie is niet meer beschikbaar omdat de rekening van deze gebruiker is verwijderd (AVG)
    • Aangemaakt 6 mei 2014 op 10:02
    • #500213
    Is it possible to switch to the old system and eliminate all problems in once ?
    So many people,sellers,D' team simply wasting so much time on all the issues.D' wasted $$ as well.
    Who needs it ? :dunno:
  • martin52
    martin52 100% (20336x)
    standard

    1805 berichten

    Zwitserland

    here we go again

    this one only applies to the GERMAN version of MY PURCHASES.(on left)

    if you click on the 4 following links (here translated to english)

    - awaitin invoice
    - awaiting payment
    - awaiting shiment
    - received

    you will get the same old error message 404 (page does not exist.

    it proves that those people did not even TRY ONCE to click those links.

    How lazy can you get?:zzzzz:

    ....to be continued
    • Aangemaakt 7 mei 2014 op 08:57
    • #500782
    AVATAR ????

    personally I don't want to see those casual Avatars of my buyers or sellers in my personal account.

    This makes it all even more confusing and hard to overview.

    We are no "social media* 'platform here - I absolutely have no sense for such useless and unwanted gimmicks.

    Wonder who had that glorious idea to add such a ballast ?

    this guy must be nuts ..... :crazy:


  • postcardsextra
    postcardsextra 100% (9834x)
    PRO free

    143 berichten

    Verenigd Koninkrijk

    Is it possible to switch to the old system and eliminate all problems in once ?
    So many people,sellers,D' team simply wasting so much time on all the issues.D' wasted $$ as well.
    Who needs it ? :dunno:
    • Aangemaakt 7 mei 2014 op 13:22
    • #500940
    I just can't believe the praise for the old system.

    It was rubbish! Unpaid and paid items mixed up together, no way to print dispatch notes or labels in bulk.

    How you large sellers cope with the dispatch of large quantities of stuff I don't know. I sell mostly elsewhere and it's so much easier.

    OK, the new system isn't perfect and it still doesn't sort out bulk printing (unless you export the data to spreadsheet). But it's a step in the right direction.
  • mjocovers
    mjocovers 100% (30515x)
    free

    475 berichten

    Verenigd Koninkrijk

    I just can't believe the praise for the old system.

    It was rubbish! Unpaid and paid items mixed up together, no way to print dispatch notes or labels in bulk.

    How you large sellers cope with the dispatch of large quantities of stuff I don't know. I sell mostly elsewhere and it's so much easier.

    OK, the new system isn't perfect and it still doesn't sort out bulk printing (unless you export the data to spreadsheet). But it's a step in the right direction.
    • Aangemaakt 8 mei 2014 op 03:47
    • #501073
    I'd rather have a basic system that works than an 'all singing all dancing system' that doesn't.

    And as a large seller, I can assure you that sending orders to customers has become a lot more complicated than before the new 'improved' system was introduced.
  • wycombe1
    wycombe1 100% (90046x)
    premium

    1958 berichten

    Verenigd Koninkrijk

    I just can't believe the praise for the old system.

    It was rubbish! Unpaid and paid items mixed up together, no way to print dispatch notes or labels in bulk.

    How you large sellers cope with the dispatch of large quantities of stuff I don't know. I sell mostly elsewhere and it's so much easier.

    OK, the new system isn't perfect and it still doesn't sort out bulk printing (unless you export the data to spreadsheet). But it's a step in the right direction.
    • Aangemaakt 8 mei 2014 op 03:47
    • #501073
    I think the praise for the 'old' system was made because it worked for those that used it. Familiarity made people comfortable with it.

    This new system should NEVER have been rolled out until it had been thoroughly tested in a beta version available to testers on ALL the Delcampe sites and a good cross section of large and small sellers. Most of these glitches that have caused such grief and anxiety to both sellers and buyers alike could have been avoided without all the 'bad vibes'.

    Remember this was the second roll out of the new system which was supposed to have had all the glitches ironed out. When it was rolled out it was almost as bad as before!
  • Rekening verwijderd
    Rekening verwijderd

    0 berichten

    Verenigd Koninkrijk

    I just can't believe the praise for the old system.

    It was rubbish! Unpaid and paid items mixed up together, no way to print dispatch notes or labels in bulk.

    How you large sellers cope with the dispatch of large quantities of stuff I don't know. I sell mostly elsewhere and it's so much easier.

    OK, the new system isn't perfect and it still doesn't sort out bulk printing (unless you export the data to spreadsheet). But it's a step in the right direction.
    • Aangemaakt 8 mei 2014 op 03:47
    • #501073
    De informatie is niet meer beschikbaar omdat de rekening van deze gebruiker is verwijderd (AVG)
  • Rekening verwijderd
    Rekening verwijderd

    0 berichten

    Verenigd Koninkrijk

    De informatie is niet meer beschikbaar omdat de rekening van deze gebruiker is verwijderd (AVG)
    • Aangemaakt 6 mei 2014 op 10:02
    • #500213
    De informatie is niet meer beschikbaar omdat de rekening van deze gebruiker is verwijderd (AVG)
  • Rekening verwijderd
    Rekening verwijderd

    0 berichten

    Verenigd Koninkrijk

    De informatie is niet meer beschikbaar omdat de rekening van deze gebruiker is verwijderd (AVG)
    • Aangemaakt 8 mei 2014 op 05:25
    • #501133
    De informatie is niet meer beschikbaar omdat de rekening van deze gebruiker is verwijderd (AVG)