Accepting offers bug

Dear Admins and Collectors,

Last day I have accepted 2 offers, one offer for a single item,and one grouped. Waited for sending invoice each time,but the sale doesn't happen. The item was still avaible in my shop,like nothing happen with it.
Please let me know what happening exactly,and how can I manage it.

Thank you in advance.
Best regards,
merlion

Hello Merlion,

Could you please give us the item numbers so we can have a look?

Thank you in advance.

Sure,

mage Information Title Price

End date:
20/09/2017 at 20:42 D149929 Hungary Budapest Postcard - signed CSANKY DÉNES - Opera Rl. Hongrois ca 1930 (#451605204)
Number of renewals 11

€1.99

End date:
01/10/2017 at 07:34 Slovakia Preßburg Pozsony BRATISLAVA Marie Theresien Denkmal ca 1914 D135005 (#349661744)
Number of renewals 30

€4.79

End date:
01/10/2017 at 07:34 Slovakia NITRA Nyitra folyó a várral 1917 D135028 (#349838067)
Number of renewals 30

€6.79

End date:
24/09/2017 at 20:37 D151619 Hungary PASZIKA 1900 -Eger cachet - Kishídvég -Ukraine - Пасіка (#459346161)
Number of renewals 8

€6.99

End date:
27/09/2017 at 16:24 D151738 Hungary - Budapesti Nemzetközi Vasar - Allami Biztosíto 1967 (#460041024)
Number of renewals 8

€2.49

End date:
01/10/2017 at 07:34 Slovakia - Pöstyén Piestany - Rotes Kreuz Kriegsspital - Rouge Croix Red Cross 1917 D134940 (#349605944)
Number of renewals 30

€7.49

End date:
23/09/2017 at 22:20 Hungary Budapest Bridge Lánchíd Kettenbrücke tram D134278 (#348045925)
Number of renewals 30

€1.59

End date:
24/09/2017 at 06:34 Slovakia Sztracena Stratená - Straczenai völgy - ca 1910 D135061 (#350414687)
Number of renewals 63

€7.49

End date:
23/09/2017 at 07:15 Hungary - Budapest D100491 (#208573829)
Number of renewals 71

€2.09

End date:
23/09/2017 at 06:34 D139853 Slovakia Bratistlava Pozsony Felülvizsgalva Überprüft Budapest 841 -PU 1915 -Katonaknak 5 fillér (#397646197)
Number of renewals 28

€8.79

End date:
21/09/2017 at 09:00 Hungary -Budapest -Vigadó PU 1907 -VF - D54485 (#68277482)
Number of renewals 0

€5.94

End date:
01/10/2017 at 07:34 Slovakia Pozsony Bratislava Alagút tunnel -train PU 1915 D135022 (#349679705)
Number of renewals 30

€3.99

End date:
28/09/2017 at 07:20 Hungary - Nemesgulács D108567 (#229018170)
Number of renewals 54

€2.49

End date:
21/09/2017 at 09:00 Hungary - Szléesfehérvár cca 1950's F D54894 (#69105335)
Number of renewals 0

€1.75

End date:
01/10/2017 at 07:34 Slovakia KASSA Kosice - Fö utca felsö része tram tranvia PU 1918 D135016 (#349673796)
Number of renewals 30

€5.99

End date:
21/09/2017 at 09:00 Hungary - Debrecen -Strand PU 1940 F D54644 (#68354854)
Number of renewals 0

€3.99

End date:
21/09/2017 at 04:39 D148596 Slovakia Komarom Komarno - Steinerne Jungfrau in der Festung 1916 (#442838498)
Number of renewals 15

€3.49

End date:
20/09/2017 at 20:42 D149927 Hungary Budapest Postcard - signed CSANKY DÉNES -Vue partielle du Parlement vres le Danube ca 1930 (#451604737)
Number of renewals 11

€1.99

End date:
20/09/2017 at 20:42 D149928 Hungary Budapest Postcard - signed CSANKY DÉNES -Facede principale de St.Éteinne ca 1930 (#451605003)
Number of renewals 11

€1.99

End date:
20/09/2017 at 20:42 D149921 Hungary Budapest Postcard - signed CSANKY DÉNES -Facade Palais de Justice ca 1930 (#451591306)
Number of renewals 11

€1.99

End date:
20/09/2017 at 20:42 D145332 Pozsony Bratislava Volan Sopron (#419242489)
Number of renewals 26

€1.79

End date:
20/09/2017 at 20:42 D149926 Hungary Budapest Postcard - signed CSANKY DÉNES -Grand Rue a BUDA ca 1930 (#451604577)
Number of renewals 11

€1.99

End date:
20/09/2017 at 07:20 Hungary Budapest - D126825 (#302823921)
Number of renewals 92

€1.69

End date:
20/09/2017 at 11:40 Hungary - Kiskunhalas -Régi varoshaza - PU 1910´s F D63411 (#472419587)
Number of renewals 1

€3.00

End date:
20/09/2017 at 05:45 Hungary - SZEGED 1930 F D52588 (#65032640)
Number of renewals 47

€4.09
Total price for the items €96.67
Member offer €77.35

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Yours sincerely,
Your Delcampe Team

Best regards,
merlion

One more item :

( I asked both buyers to buy these items without discount and I'll send the invoice with 20% off.
Checked the single item and it has appeared with modified price (offer price) and I replaced the original listing price).

Hello Merlion,

Thank you for the information.

I'll get back to you via a private ticket shortly.

Thank you very much Dimitri

Hi Dimitri,

I have had exactly the same problem yesterday with a grouped offer so it's not a one-off.

I have exactly the same problem this morning with a grouped offer.
I have accepted, but I don't get the informations about sale, and they are not shown under sold items.

I have just had the same problem yesterday. This occurred not too long ago as well. I think it was at the beginning of July or August. Items will still be for sale but at new prices! Whatever fix they made seems to have been overwrote by month-end procedures.

Amanda

Hello all,

We're working on a fix for this.

We advise you to don't touch the concerned sales for the time being.

Thank you for solving the problem quickly Dimitri!

I had this problem a while ago. It happened a couple of times. Lower bids were accepted, then appeared to be still on sale, but at the reduced price. The first time it happened I manually closed the sales (as I didn't want someone else buy them at that price), while I figured out what to do. But then the system seemed to rectify itself a few hours later & they appeared as correctly bought by the buyer. The next time it happened I did the same, assuming it would again sort itself out, and it did. I wonder if there is an intermittent glitch.