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Missing items in my store

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    • Creato 7 nov 2012 a 11:11
    • #417364
    This seems to be an 'undocumented feature' of the site whereby the number shown alongside a store category doesn't match the actual number appearing if you click on that category

    It's usually just a transient thing which I suspect is being caused by some site housekeeping routine - you will often find the same thing happens when you list or close an item then check the category - the count may alter fairly quickly but the actual item doesn't show/continues to show for some time after
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    Regno Unito

    This seems to be an 'undocumented feature' of the site whereby the number shown alongside a store category doesn't match the actual number appearing if you click on that category

    It's usually just a transient thing which I suspect is being caused by some site housekeeping routine - you will often find the same thing happens when you list or close an item then check the category - the count may alter fairly quickly but the actual item doesn't show/continues to show for some time after
    • Creato 7 nov 2012 a 12:09
    • #417385
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    • Creato 7 nov 2012 a 12:20
    • #417392
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    • Creato 8 nov 2012 a 00:40
    • #417504
    You can check this quite quickly if you know the item number of the affected sale - a search on the number will usually display the sale even if it isn't in the ongoing or closed sections

    There is a sort of limbo area where items reside during the automatic restart process
  • kalf999
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    • Creato 7 nov 2012 a 11:11
    • #417364
    Yes, I know the problem. Specially on Saturday in a lot of shops a lot of items dissappear. I have experienced that 50% of my lots had dissappeared on a Saturdaynight :( Many shops on Delcampe face the same problem on 'busy' days...

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    Yes, I know the problem. Specially on Saturday in a lot of shops a lot of items dissappear. I have experienced that 50% of my lots had dissappeared on a Saturdaynight :( Many shops on Delcampe face the same problem on 'busy' days...

    • Creato 15 nov 2012 a 07:57
    • #418686
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  • kalf999
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    • Creato 15 nov 2012 a 08:00
    • #418687
    As a matter of fact, I have checked the dissappeared items , now I see that all items which are ending are dissappearing.
    Auto-Relisting the item takes a lot of time and is not done within a fraction of a second, but it takes a lot of minutes.
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    • Creato 15 nov 2012 a 08:00
    • #418687
    As a seller, just make sure your items aren't up for relist on a Saturday or Sunday - restart them mid-week when traffic is quieter
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    Regno Unito

    As a seller, just make sure your items aren't up for relist on a Saturday or Sunday - restart them mid-week when traffic is quieter
    • Creato 15 nov 2012 a 09:50
    • #418712
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  • kalf999
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    • Creato 15 nov 2012 a 09:52
    • #418714
    If we all would end our auctions on a Monday , then Monday will be the bottleneck :)
  • vargur
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    Lituania

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    • Creato 7 nov 2012 a 11:11
    • #417364
    Yes, new surprise on the site, new - at least for me. I used to think that regardless of temporary problems, the site is serious and reliable.
    I was spending some time or revising my prices, adding those damned 15 cents here and there, and discovered that LISTINGS DISAPPEARED! Many listings disappeared.
    If you want to ask me those routine questions, here are the ready answers.
    1) I search by sales by me a) ongoing, then b) closed.
    Can you imagine - some items don't show in closed and/sold folder although there have been numerous purchases of those very items.
    2) I search on Delcampe in general, by keywords. Items don't show 1) in ongoing and 2) in closed sections.
    Now what? Should you hope this is temporary issue, and they will re-appear tomorrow? No, I list them again, from zero.
    What will happen next - nobody knows. f the lost items re-appear some day, I'll have dupe listings. If someone buys one of them and it happems to be the last copy in stock, then I'll stay unaware that I HAVE a listing, which is out of stock. Someone will buy it and listen my "sorries" for "having overlooked", and may post negative on me. Will Delcampe take the responsibility?
    Leave alone the fact that all those new listings will qualify for 15 cents charge, although the LOST listings may have been poste before Sep 1st.
    Is Delcampe eliminaing the not-yet-chargable listing from the site THIS WAY?
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    Regno Unito

    If we all would end our auctions on a Monday , then Monday will be the bottleneck :)
    • Creato 15 nov 2012 a 10:15
    • #418718
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    Nuova Zelanda

    Yes, new surprise on the site, new - at least for me. I used to think that regardless of temporary problems, the site is serious and reliable.
    I was spending some time or revising my prices, adding those damned 15 cents here and there, and discovered that LISTINGS DISAPPEARED! Many listings disappeared.
    If you want to ask me those routine questions, here are the ready answers.
    1) I search by sales by me a) ongoing, then b) closed.
    Can you imagine - some items don't show in closed and/sold folder although there have been numerous purchases of those very items.
    2) I search on Delcampe in general, by keywords. Items don't show 1) in ongoing and 2) in closed sections.
    Now what? Should you hope this is temporary issue, and they will re-appear tomorrow? No, I list them again, from zero.
    What will happen next - nobody knows. f the lost items re-appear some day, I'll have dupe listings. If someone buys one of them and it happems to be the last copy in stock, then I'll stay unaware that I HAVE a listing, which is out of stock. Someone will buy it and listen my "sorries" for "having overlooked", and may post negative on me. Will Delcampe take the responsibility?
    Leave alone the fact that all those new listings will qualify for 15 cents charge, although the LOST listings may have been poste before Sep 1st.
    Is Delcampe eliminaing the not-yet-chargable listing from the site THIS WAY?
    • Creato 17 nov 2012 a 14:35
    • #419079
    Le informazioni non sono più disponibili perché l'account di questo utente è stato eliminato (Regolamento RGPD).
  • vargur
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    Lituania

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    • Creato 17 nov 2012 a 21:45
    • #419099
    I made a separate list of items that I listed again because they were not in search results. And today, I checked them - YES, they were now duplicates of old versions - each item seen twice. So I deleted the dupes. How much time did it take? Who pays for that time?
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    Portogallo

    Yes, new surprise on the site, new - at least for me. I used to think that regardless of temporary problems, the site is serious and reliable.
    I was spending some time or revising my prices, adding those damned 15 cents here and there, and discovered that LISTINGS DISAPPEARED! Many listings disappeared.
    If you want to ask me those routine questions, here are the ready answers.
    1) I search by sales by me a) ongoing, then b) closed.
    Can you imagine - some items don't show in closed and/sold folder although there have been numerous purchases of those very items.
    2) I search on Delcampe in general, by keywords. Items don't show 1) in ongoing and 2) in closed sections.
    Now what? Should you hope this is temporary issue, and they will re-appear tomorrow? No, I list them again, from zero.
    What will happen next - nobody knows. f the lost items re-appear some day, I'll have dupe listings. If someone buys one of them and it happems to be the last copy in stock, then I'll stay unaware that I HAVE a listing, which is out of stock. Someone will buy it and listen my "sorries" for "having overlooked", and may post negative on me. Will Delcampe take the responsibility?
    Leave alone the fact that all those new listings will qualify for 15 cents charge, although the LOST listings may have been poste before Sep 1st.
    Is Delcampe eliminaing the not-yet-chargable listing from the site THIS WAY?
    • Creato 17 nov 2012 a 14:35
    • #419079
    Le informazioni non sono più disponibili perché l'account di questo utente è stato eliminato (Regolamento RGPD).
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    Nuova Zelanda

    I made a separate list of items that I listed again because they were not in search results. And today, I checked them - YES, they were now duplicates of old versions - each item seen twice. So I deleted the dupes. How much time did it take? Who pays for that time?
    • Creato 18 nov 2012 a 01:51
    • #419114
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    • Creato 18 nov 2012 a 02:16
    • #419117
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  • xtf70
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    I made a separate list of items that I listed again because they were not in search results. And today, I checked them - YES, they were now duplicates of old versions - each item seen twice. So I deleted the dupes. How much time did it take? Who pays for that time?
    • Creato 18 nov 2012 a 01:51
    • #419114
    Don't assume just because you can't find an item that it isn't there somewhere - search using the item number and you will almost invariably find it

    The time spent duplicating then closing 'missing' sales is down to you I'm afraid
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    Portogallo

    Don't assume just because you can't find an item that it isn't there somewhere - search using the item number and you will almost invariably find it

    The time spent duplicating then closing 'missing' sales is down to you I'm afraid
    • Creato 18 nov 2012 a 10:39
    • #419179
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  • xtf70
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    • Creato 18 nov 2012 a 12:33
    • #419196
    Short answer: Yes

    It is a problem if potential buyers can't see your offerings, but the main gist of this thread is that sellers can't find what they know should be there and act accordingly, thereby causing duplication problems

    I agree that Delcampe should get a handle on this problem and sort it out, but quite frankly I'm happier putting on a thick coat rather than waiting for Hell to freeze over...
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    Portogallo

    Short answer: Yes

    It is a problem if potential buyers can't see your offerings, but the main gist of this thread is that sellers can't find what they know should be there and act accordingly, thereby causing duplication problems

    I agree that Delcampe should get a handle on this problem and sort it out, but quite frankly I'm happier putting on a thick coat rather than waiting for Hell to freeze over...
    • Creato 18 nov 2012 a 13:33
    • #419202
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  • xtf70
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    • Creato 18 nov 2012 a 13:43
    • #419207
    Damart rules OK! Cold tonight and miserable weather, even the central heating isn't cutting through the chill

    Hope my Sunday evening cynicism didn't upset you too much
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    Portogallo

    Damart rules OK! Cold tonight and miserable weather, even the central heating isn't cutting through the chill

    Hope my Sunday evening cynicism didn't upset you too much
    • Creato 18 nov 2012 a 15:49
    • #419223
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    • Creato 19 nov 2012 a 02:20
    • #419260
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