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payment for the wrong amount

  • mainlypostcards
    Conto chiuso
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    3540 messaggi

    Regno Unito

    Yet again I've received a payment for the wrong amount.
    This time it is an overpayment.

    P&p (s&h) issues set aside, there seem to be a large number of buyers on this side who don't seem to use the Delcampe links to make payments, but choose to go directly to their Paypal account and then get the amount wrong (either too little or too much). When it's an overpayment it is not too much of a problem, I just make a partial refund, but when it's an underpayment it's annoying, because I don't want to incur 2 fixed fees, so it involves a refund and then hoping that the buyer will make the correct payment.

    Having sold on Ebay before discovering Delcampe and still selling on 2 other websites for items that I cannot sell here, I have never encountered this problem anywhere else.

    Is there anyone else who is experiencing the same?
  • xtf70
    xtf70 100% (9338x)
    free

    1490 messaggi

    Regno Unito

    Yet again I've received a payment for the wrong amount.
    This time it is an overpayment.

    P&p (s&h) issues set aside, there seem to be a large number of buyers on this side who don't seem to use the Delcampe links to make payments, but choose to go directly to their Paypal account and then get the amount wrong (either too little or too much). When it's an overpayment it is not too much of a problem, I just make a partial refund, but when it's an underpayment it's annoying, because I don't want to incur 2 fixed fees, so it involves a refund and then hoping that the buyer will make the correct payment.

    Having sold on Ebay before discovering Delcampe and still selling on 2 other websites for items that I cannot sell here, I have never encountered this problem anywhere else.

    Is there anyone else who is experiencing the same?
    • Creato 11 nov 2011 a 17:34
    • #357752
    I recently had an overpayment on Moneybookers as the buyer included an excessive amount for postage, so I naturally raised a partial refund

    HOWEVER...

    I found to my surprise that Moneybookers charged ME an alarmingly excessive amount for making the refund, under the guise of 'Merchant Refund Fee' - a whopping 40% on the amount I was refunding!

    Moral of the story: if you need to make a refund from Moneybookers either (a) create a new transaction to pay your buyer or (b) issue a credit note or deduct from future orders
  • hamocol
    hamocol 100% (26066x)

    2 messaggi

    Paesi Bassi

    Yet again I've received a payment for the wrong amount.
    This time it is an overpayment.

    P&p (s&h) issues set aside, there seem to be a large number of buyers on this side who don't seem to use the Delcampe links to make payments, but choose to go directly to their Paypal account and then get the amount wrong (either too little or too much). When it's an overpayment it is not too much of a problem, I just make a partial refund, but when it's an underpayment it's annoying, because I don't want to incur 2 fixed fees, so it involves a refund and then hoping that the buyer will make the correct payment.

    Having sold on Ebay before discovering Delcampe and still selling on 2 other websites for items that I cannot sell here, I have never encountered this problem anywhere else.

    Is there anyone else who is experiencing the same?
    • Creato 11 nov 2011 a 17:34
    • #357752
    Sometimes the messages from sellers are that long and difficult that you can not easely find out what to pay. Advice to to sellers:
    Start your messages with only the amounts to pay by the different ways of payments possible. Like this:

    Paypal: so many euro's.
    Moneybookers: so many euro's
    Iban/Bic payment; so many euro's

    Then explain how calculated.
    Some times buyers have to read half pabes before the wright amount can be calculated.
    (By the way, yours is reasenable to understand.)
    Many buyers just want to make payment fast and do not want an evening filling program before.
    Greetings, A buyer.
    Hans de Kloet. Netherlands.
  • mainlypostcards
    Conto chiuso
    free

    3540 messaggi

    Regno Unito

    Sometimes the messages from sellers are that long and difficult that you can not easely find out what to pay. Advice to to sellers:
    Start your messages with only the amounts to pay by the different ways of payments possible. Like this:

    Paypal: so many euro's.
    Moneybookers: so many euro's
    Iban/Bic payment; so many euro's

    Then explain how calculated.
    Some times buyers have to read half pabes before the wright amount can be calculated.
    (By the way, yours is reasenable to understand.)
    Many buyers just want to make payment fast and do not want an evening filling program before.
    Greetings, A buyer.
    Hans de Kloet. Netherlands.
    • Creato 21 nov 2011 a 16:48
    • #358957
    Hallo Hans,

    I don't know how I could make my shipping and handling section any leaner. Purposefully, I've abstained from writing it in 4 or 5 different languages, precisely to avoid pages of "terms&conditions".

    Personally, I don't charge different amounts for different payment methods, although I know there are many sellers here on Delcampe who do this.

    Furthermore, the buyer in question's mother tongue was English.
  • wycombe1
    wycombe1 100% (88953x)
    premium

    1949 messaggi

    Regno Unito

    Hallo Hans,

    I don't know how I could make my shipping and handling section any leaner. Purposefully, I've abstained from writing it in 4 or 5 different languages, precisely to avoid pages of "terms&conditions".

    Personally, I don't charge different amounts for different payment methods, although I know there are many sellers here on Delcampe who do this.

    Furthermore, the buyer in question's mother tongue was English.
    • Creato 21 nov 2011 a 17:30
    • #358963
    I find most of these problems are due to the buyer not waiting for an invoice. In these cases they either pay nothing for postage and packing - no doubt thinking this is 'free' or they go the other way and pay far too much.

    On Ebay once though I had a Japanese buyer who purchased 52 phonecards from me at £1 each. He paid for each one individually using Paypal - £2.20 for each card. As I was in hospital my son was looking after things for me and he sent 52 letters to him containing one card! In many ways I was glad I did not have to sort that one out! Incidentally the buyer left glowing feedback.
  • Account eliminato
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    0 messaggi

    Regno Unito

    Yet again I've received a payment for the wrong amount.
    This time it is an overpayment.

    P&p (s&h) issues set aside, there seem to be a large number of buyers on this side who don't seem to use the Delcampe links to make payments, but choose to go directly to their Paypal account and then get the amount wrong (either too little or too much). When it's an overpayment it is not too much of a problem, I just make a partial refund, but when it's an underpayment it's annoying, because I don't want to incur 2 fixed fees, so it involves a refund and then hoping that the buyer will make the correct payment.

    Having sold on Ebay before discovering Delcampe and still selling on 2 other websites for items that I cannot sell here, I have never encountered this problem anywhere else.

    Is there anyone else who is experiencing the same?
    • Creato 11 nov 2011 a 17:34
    • #357752
    Le informazioni non sono più disponibili perché l'account di questo utente è stato eliminato (Regolamento RGPD).
  • mainlypostcards
    Conto chiuso
    free

    3540 messaggi

    Regno Unito

    Le informazioni non sono più disponibili perché l'account di questo utente è stato eliminato (Regolamento RGPD).
    • Creato 12 dic 2011 a 07:21
    • #361587
    If your buyer paid with Paypal, refund the original payment, then send a new invoice, including p&p and send a message to your buyer explaining why you've refunded and asking them to make the payment again for the correct amount as per your invoice.

    Most of the time this works fine.
  • Account eliminato
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    Regno Unito

    If your buyer paid with Paypal, refund the original payment, then send a new invoice, including p&p and send a message to your buyer explaining why you've refunded and asking them to make the payment again for the correct amount as per your invoice.

    Most of the time this works fine.
    • Creato 12 dic 2011 a 08:04
    • #361592
    Le informazioni non sono più disponibili perché l'account di questo utente è stato eliminato (Regolamento RGPD).
  • mainlypostcards
    Conto chiuso
    free

    3540 messaggi

    Regno Unito

    Le informazioni non sono più disponibili perché l'account di questo utente è stato eliminato (Regolamento RGPD).
    • Creato 22 gen 2012 a 17:19
    • #368307
    Ouch, I believe this has been the case for some time in the US; I hadn't realized they've now started doing this in the UK. I don't know what would work out better for you - don't refund and ask for the additional payment and get done for an extra 20p fixed fee or refund and ask for a payment for the full amount - you'll have to work that one out for yourself.

    Recently Delcampe have put a system in place to avoid this happening, provided the buyer pays via the Delcampe e-wallet.

    Go to your My Delcampe - Personal Information>parameters. Scroll down to the "My control panel" bit - the last option there you can "not allow your buyer to pay until he/she has received an invoice".

    I was still allowing buyers to pay without receiving my invoice, but after what you've just said I have now changed it.
  • Account eliminato
    Account eliminato

    0 messaggi

    Stati Uniti

    Ouch, I believe this has been the case for some time in the US; I hadn't realized they've now started doing this in the UK. I don't know what would work out better for you - don't refund and ask for the additional payment and get done for an extra 20p fixed fee or refund and ask for a payment for the full amount - you'll have to work that one out for yourself.

    Recently Delcampe have put a system in place to avoid this happening, provided the buyer pays via the Delcampe e-wallet.

    Go to your My Delcampe - Personal Information>parameters. Scroll down to the "My control panel" bit - the last option there you can "not allow your buyer to pay until he/she has received an invoice".

    I was still allowing buyers to pay without receiving my invoice, but after what you've just said I have now changed it.
    • Creato 22 gen 2012 a 17:54
    • #368308
    Le informazioni non sono più disponibili perché l'account di questo utente è stato eliminato (Regolamento RGPD).
  • xtf70
    xtf70 100% (9338x)
    free

    1490 messaggi

    Regno Unito

    Le informazioni non sono più disponibili perché l'account di questo utente è stato eliminato (Regolamento RGPD).
    • Creato 22 gen 2012 a 19:32
    • #368309
    If you've signed up for PayPal Micropayments the fixed fee element is only 5p rather than 20p so the pain of making a refund isn't quite as great
  • Account eliminato
    Account eliminato

    0 messaggi

    Regno Unito

    If you've signed up for PayPal Micropayments the fixed fee element is only 5p rather than 20p so the pain of making a refund isn't quite as great
    • Creato 23 gen 2012 a 03:43
    • #368328
    Le informazioni non sono più disponibili perché l'account di questo utente è stato eliminato (Regolamento RGPD).
  • mainlypostcards
    Conto chiuso
    free

    3540 messaggi

    Regno Unito

    Le informazioni non sono più disponibili perché l'account di questo utente è stato eliminato (Regolamento RGPD).
    • Creato 23 gen 2012 a 04:24
    • #368334
    If the majority of your payments are under £10, micropayments is a better option. You pay a fixed fee of 5p per transaction + 5%, instead of 20p + 3.4%.

    The "even out" point is around the £10 mark.

    I know I had real trouble finding it on the paypal website - try searching for "micropayments" or "micro account"
  • xtf70
    xtf70 100% (9338x)
    free

    1490 messaggi

    Regno Unito

    If the majority of your payments are under £10, micropayments is a better option. You pay a fixed fee of 5p per transaction + 5%, instead of 20p + 3.4%.

    The "even out" point is around the £10 mark.

    I know I had real trouble finding it on the paypal website - try searching for "micropayments" or "micro account"
    • Creato 23 gen 2012 a 04:44
    • #368336
    Here's the link you need:

    Link (https)
  • Account eliminato
    Account eliminato

    0 messaggi

    Filippine

    Here's the link you need:

    Link (https)
    • Creato 23 gen 2012 a 05:36
    • #368342
    Le informazioni non sono più disponibili perché l'account di questo utente è stato eliminato (Regolamento RGPD).
    board
  • @webmaster
    Amministratore
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    6991 messaggi

    Belgio

    Yet again I've received a payment for the wrong amount.
    This time it is an overpayment.

    P&p (s&h) issues set aside, there seem to be a large number of buyers on this side who don't seem to use the Delcampe links to make payments, but choose to go directly to their Paypal account and then get the amount wrong (either too little or too much). When it's an overpayment it is not too much of a problem, I just make a partial refund, but when it's an underpayment it's annoying, because I don't want to incur 2 fixed fees, so it involves a refund and then hoping that the buyer will make the correct payment.

    Having sold on Ebay before discovering Delcampe and still selling on 2 other websites for items that I cannot sell here, I have never encountered this problem anywhere else.

    Is there anyone else who is experiencing the same?
    • Creato 11 nov 2011 a 17:34
    • #357752
    Hello,


    We are planning usability improvements to our eWallet. Because, indeed, some buyers automatically go to PayPal or Moneybookers... and this way we cannot control amounts at all.


    Sebastien