Ricerca
Chiudere
  1. Benvenuto
  2. I Forum
  3. The Delcampe Website
  4. Innovations
Elenco dei foro Elenco dei messaggi

Innovations

  • Account eliminato
    Account eliminato

    0 messaggi

    Belgio

    Le informazioni non sono più disponibili perché l'account di questo utente è stato eliminato (Regolamento RGPD).
  • Account eliminato
    Moderatore
    Account eliminato

    0 messaggi

    Regno Unito

    Le informazioni non sono più disponibili perché l'account di questo utente è stato eliminato (Regolamento RGPD).
    • Creato 2 feb 2011 a 05:49
    • #317417
    Le informazioni non sono più disponibili perché l'account di questo utente è stato eliminato (Regolamento RGPD).
  • Account eliminato
    Account eliminato

    0 messaggi

    Stati Uniti

    Le informazioni non sono più disponibili perché l'account di questo utente è stato eliminato (Regolamento RGPD).
    • Creato 2 feb 2011 a 05:49
    • #317417
    Le informazioni non sono più disponibili perché l'account di questo utente è stato eliminato (Regolamento RGPD).
  • stampsandpostcards
    stampsandpostcards 100% (25577x)
    standard

    127 messaggi

    Portogallo

    Le informazioni non sono più disponibili perché l'account di questo utente è stato eliminato (Regolamento RGPD).
    • Creato 2 feb 2011 a 07:23
    • #317451
    Hello all,

    Also agree with Scview. Thank you, Matthias!

    I'd like to point other issue: the "payment received" icon is automatically validated when the buyer pays trough electronic payment (Paypal or Moneybookers). However, if the buyer pays incorrect amount, before sellers invoice, it is impossible to send invoice with the correct amount even when the original incorrect payment has been returned to the buyer (what can be done easily with Paypal).

    I'd lke to point also other issue regarding the previous innovation, the item page with tabs for "shipping and handling", "message from the seller", etc. As stated here on the forum, buyers don't bother to click trough this tabs.

    I would like to see again in the main item page at least one of the personalized messages from the seller - or "shipping and handling" or "message from the seller", i.e., a place when sellers can place all the relevant information.

    It is impossible for me to place this information on the description of every item since I have more than 8000 items ongoing.

    Besides the sales conditions itself sellers need visibilty for all kind of offers they make to drive sales. For example, I offer free registered shipping for €50 plus purchases and this information, placed in the "shipping and handling" conditions, already drived many sales for me before the change of the item page... but it seems no one read this after the change.

  • Account eliminato
    Account eliminato

    0 messaggi

    Regno Unito

    Hello all,

    Also agree with Scview. Thank you, Matthias!

    I'd like to point other issue: the "payment received" icon is automatically validated when the buyer pays trough electronic payment (Paypal or Moneybookers). However, if the buyer pays incorrect amount, before sellers invoice, it is impossible to send invoice with the correct amount even when the original incorrect payment has been returned to the buyer (what can be done easily with Paypal).

    I'd lke to point also other issue regarding the previous innovation, the item page with tabs for "shipping and handling", "message from the seller", etc. As stated here on the forum, buyers don't bother to click trough this tabs.

    I would like to see again in the main item page at least one of the personalized messages from the seller - or "shipping and handling" or "message from the seller", i.e., a place when sellers can place all the relevant information.

    It is impossible for me to place this information on the description of every item since I have more than 8000 items ongoing.

    Besides the sales conditions itself sellers need visibilty for all kind of offers they make to drive sales. For example, I offer free registered shipping for €50 plus purchases and this information, placed in the "shipping and handling" conditions, already drived many sales for me before the change of the item page... but it seems no one read this after the change.

    • Creato 2 feb 2011 a 09:11
    • #317483
    Le informazioni non sono più disponibili perché l'account di questo utente è stato eliminato (Regolamento RGPD).
  • postcarddepot
    Conto chiuso
    PRO free

    238 messaggi

    Stati Uniti

    Le informazioni non sono più disponibili perché l'account di questo utente è stato eliminato (Regolamento RGPD).
    • Creato 2 feb 2011 a 11:21
    • #317532
    And now the packing slip omits the s&h payment!!! It was there BEFORE! So, inaccurate total in packing slip now to go along with possibility of omission of s&h by buyers when making payment.

    As for "listening" and "responding", it's been more than 2 years that many sellers have been requesting s&h be automatically included in invoicing or payment requests sent to buyers. Some people seem to have conveniently neglected that. It still is not there after these changes, just a pop-up box reminder to buyers to include s&h we are told.

    Every other site I've traded on automatically loads in shipping & handling and/or has a shipping calculator included in payment requests and have had that in place for over that 2+ year period.

    I simply don't understand why Delcampe can't take care of these basics - including actually ensuring item number & title is included for each item in the Paypal transaction record and email sent notifying of payment through Paypal. Again, all 4 other sites I've traded on manage to have Paypal do this. Why not Delcampe?
  • Account eliminato
    Account eliminato

    0 messaggi

    Regno Unito

    And now the packing slip omits the s&h payment!!! It was there BEFORE! So, inaccurate total in packing slip now to go along with possibility of omission of s&h by buyers when making payment.

    As for "listening" and "responding", it's been more than 2 years that many sellers have been requesting s&h be automatically included in invoicing or payment requests sent to buyers. Some people seem to have conveniently neglected that. It still is not there after these changes, just a pop-up box reminder to buyers to include s&h we are told.

    Every other site I've traded on automatically loads in shipping & handling and/or has a shipping calculator included in payment requests and have had that in place for over that 2+ year period.

    I simply don't understand why Delcampe can't take care of these basics - including actually ensuring item number & title is included for each item in the Paypal transaction record and email sent notifying of payment through Paypal. Again, all 4 other sites I've traded on manage to have Paypal do this. Why not Delcampe?
    • Creato 2 feb 2011 a 11:54
    • #317539
    Le informazioni non sono più disponibili perché l'account di questo utente è stato eliminato (Regolamento RGPD).
  • mainlypostcards
    Conto chiuso
    free

    3540 messaggi

    Regno Unito

    Le informazioni non sono più disponibili perché l'account di questo utente è stato eliminato (Regolamento RGPD).
    • Creato 2 feb 2011 a 13:49
    • #317600
    Defenitely, because I am already stuck with that situation.
  • Account eliminato
    Account eliminato

    0 messaggi

    Regno Unito

    Defenitely, because I am already stuck with that situation.
    • Creato 2 feb 2011 a 14:36
    • #317612
    Le informazioni non sono più disponibili perché l'account di questo utente è stato eliminato (Regolamento RGPD).
  • Account eliminato
    Account eliminato

    0 messaggi

    Stati Uniti

    And now the packing slip omits the s&h payment!!! It was there BEFORE! So, inaccurate total in packing slip now to go along with possibility of omission of s&h by buyers when making payment.

    As for "listening" and "responding", it's been more than 2 years that many sellers have been requesting s&h be automatically included in invoicing or payment requests sent to buyers. Some people seem to have conveniently neglected that. It still is not there after these changes, just a pop-up box reminder to buyers to include s&h we are told.

    Every other site I've traded on automatically loads in shipping & handling and/or has a shipping calculator included in payment requests and have had that in place for over that 2+ year period.

    I simply don't understand why Delcampe can't take care of these basics - including actually ensuring item number & title is included for each item in the Paypal transaction record and email sent notifying of payment through Paypal. Again, all 4 other sites I've traded on manage to have Paypal do this. Why not Delcampe?
    • Creato 2 feb 2011 a 11:54
    • #317539
    Le informazioni non sono più disponibili perché l'account di questo utente è stato eliminato (Regolamento RGPD).
  • mainlypostcards
    Conto chiuso
    free

    3540 messaggi

    Regno Unito

    Le informazioni non sono più disponibili perché l'account di questo utente è stato eliminato (Regolamento RGPD).
    • Creato 2 feb 2011 a 15:54
    • #317641
    I don't think it's possible in the UK to fix s&h (or p&p) in Paypal. I looked into this when you mentioned it some time ago on the forum.

    As for resolving this issue (or at least partially resolving it), according to the email from Delcampe, the buyer now gets a pop up if they pay before an invoice has been sent out. Maybe rather then just saying "make sure you include p&p", or whatever the correct wording is, it would be possible to bring up the seller's "p&p window" in this pop up.
  • postcarddepot
    Conto chiuso
    PRO free

    238 messaggi

    Stati Uniti

    Le informazioni non sono più disponibili perché l'account di questo utente è stato eliminato (Regolamento RGPD).
    • Creato 2 feb 2011 a 15:54
    • #317641
    ""including actually ensuring item number & title is included for each item in the Paypal transaction record and email sent notifying of payment through Paypal. "

    This is fixed now. at least on the payments I got today."

    Not for me, as of late this morning.

    "I am still having no trouble with Paypal automatically adding the correct shipping to all my Delcampe transactions.

    At Least for USA sellers you can fix this in your profile section on Paypal. I did that 2 years ago and have not had any missing S&H since. "

    This may work if you have the same s&h charge rates across all channels you sell on, but what if they differ across sites - can one set a specifically Delcampe set of charges on PP profile for just payments related to Delcampe? If so, I'd appreciate learning how that can be done. Thanks.

    As for "ranting and raving", one's simply asking for industry standards to be applied to ease the cost of transacting here on Delcampe to make it more attractive to both sellers and buyers.

    The number of posts appearing in the English, French, and Dutch forums here on the invoicing problems in the last day or so are indicative of the burdens many sellers face.

    If buyers see a familiar checkout and payment system in place, they're more likely to feel comfortable here and return to purchase more. I get too many "I can't be bothered with this" messages and non-payments - highest rate of non-payment here than any other site. I'm all for keeping as many paying buyers here as we can.
  • Account eliminato
    Account eliminato

    0 messaggi

    Stati Uniti

    ""including actually ensuring item number & title is included for each item in the Paypal transaction record and email sent notifying of payment through Paypal. "

    This is fixed now. at least on the payments I got today."

    Not for me, as of late this morning.

    "I am still having no trouble with Paypal automatically adding the correct shipping to all my Delcampe transactions.

    At Least for USA sellers you can fix this in your profile section on Paypal. I did that 2 years ago and have not had any missing S&H since. "

    This may work if you have the same s&h charge rates across all channels you sell on, but what if they differ across sites - can one set a specifically Delcampe set of charges on PP profile for just payments related to Delcampe? If so, I'd appreciate learning how that can be done. Thanks.

    As for "ranting and raving", one's simply asking for industry standards to be applied to ease the cost of transacting here on Delcampe to make it more attractive to both sellers and buyers.

    The number of posts appearing in the English, French, and Dutch forums here on the invoicing problems in the last day or so are indicative of the burdens many sellers face.

    If buyers see a familiar checkout and payment system in place, they're more likely to feel comfortable here and return to purchase more. I get too many "I can't be bothered with this" messages and non-payments - highest rate of non-payment here than any other site. I'm all for keeping as many paying buyers here as we can.
    • Creato 2 feb 2011 a 16:24
    • #317656
    Le informazioni non sono più disponibili perché l'account di questo utente è stato eliminato (Regolamento RGPD).
  • Account eliminato
    Account eliminato

    0 messaggi

    Belgio

    Le informazioni non sono più disponibili perché l'account di questo utente è stato eliminato (Regolamento RGPD).
    • Creato 2 feb 2011 a 16:41
    • #317662
    Le informazioni non sono più disponibili perché l'account di questo utente è stato eliminato (Regolamento RGPD).
  • mainlypostcards
    Conto chiuso
    free

    3540 messaggi

    Regno Unito

    Le informazioni non sono più disponibili perché l'account di questo utente è stato eliminato (Regolamento RGPD).
    • Creato 3 feb 2011 a 06:19
    • #317762
    Hi Matthias,

    Prior to the modification, the button "send invoice" remained available up to the point when the item was marked as "sent". Now it disappears, when the item is marked as "payment received" .
  • Account eliminato
    Account eliminato

    0 messaggi

    Germania

    Le informazioni non sono più disponibili perché l'account di questo utente è stato eliminato (Regolamento RGPD).
    • Creato 3 feb 2011 a 06:19
    • #317762
    Le informazioni non sono più disponibili perché l'account di questo utente è stato eliminato (Regolamento RGPD).
  • Account eliminato
    Account eliminato

    0 messaggi

    Regno Unito

    Le informazioni non sono più disponibili perché l'account di questo utente è stato eliminato (Regolamento RGPD).
    • Creato 3 feb 2011 a 07:31
    • #317775
    Le informazioni non sono più disponibili perché l'account di questo utente è stato eliminato (Regolamento RGPD).
  • hoatzinstamps
    hoatzinstamps 100% (131260x)
    PRO advanced

    1144 messaggi

    Regno Unito

    Le informazioni non sono più disponibili perché l'account di questo utente è stato eliminato (Regolamento RGPD).
    • Creato 3 feb 2011 a 10:25
    • #317805
    I think you'll find that the 'mark all items as sent' in the print invoice process does actually work even though you get an error message! However, since the feature is not interactive you have to refresh the screen to see the results.

    However, that said there is a software error in the process because you shouldn't receive an error message and a design error because this is the wrong place for 'mark all items as sent'.

    It's all a bit frustrating ... and some aspects just haven't been thought through from the seller's point(s) of view.

    Good luck.

    Alan Catherall
    [Hoatzinstamps]
  • Account eliminato
    Account eliminato

    0 messaggi

    Regno Unito

    Le informazioni non sono più disponibili perché l'account di questo utente è stato eliminato (Regolamento RGPD).
    • Creato 3 feb 2011 a 06:19
    • #317762
    Le informazioni non sono più disponibili perché l'account di questo utente è stato eliminato (Regolamento RGPD).
  • stampsandpostcards
    stampsandpostcards 100% (25577x)
    standard

    127 messaggi

    Portogallo

    Le informazioni non sono più disponibili perché l'account di questo utente è stato eliminato (Regolamento RGPD).
    • Creato 3 feb 2011 a 14:37
    • #317861
    Dear Old_postcards,

    I understand your point of vue but, if you accept Paypal and ask for a new payment only for the shipping fee you will get almost nothing because of Paypal fixed fees.

    For me is 3.4% + €0.35 EUR fixed fee for each payment received.

    It is true this is just a fee cents but by my experience the incorrect payments (and all kind of problems and misunderstandings) tend to happen with buyers of only one item and very low priced items and I just can't afford to have a "never mind" attitude or I will end working for nothing.
  • Account eliminato
    Account eliminato

    0 messaggi

    Regno Unito

    Dear Old_postcards,

    I understand your point of vue but, if you accept Paypal and ask for a new payment only for the shipping fee you will get almost nothing because of Paypal fixed fees.

    For me is 3.4% + €0.35 EUR fixed fee for each payment received.

    It is true this is just a fee cents but by my experience the incorrect payments (and all kind of problems and misunderstandings) tend to happen with buyers of only one item and very low priced items and I just can't afford to have a "never mind" attitude or I will end working for nothing.
    • Creato 3 feb 2011 a 16:21
    • #317874
    Le informazioni non sono più disponibili perché l'account di questo utente è stato eliminato (Regolamento RGPD).
  • Account eliminato
    Account eliminato

    0 messaggi

    Regno Unito

    Le informazioni non sono più disponibili perché l'account di questo utente è stato eliminato (Regolamento RGPD).
    • Creato 2 feb 2011 a 05:49
    • #317417
    Le informazioni non sono più disponibili perché l'account di questo utente è stato eliminato (Regolamento RGPD).
  • Account eliminato
    Account eliminato

    0 messaggi

    Regno Unito

    Le informazioni non sono più disponibili perché l'account di questo utente è stato eliminato (Regolamento RGPD).
    • Creato 2 feb 2011 a 05:49
    • #317417
    Le informazioni non sono più disponibili perché l'account di questo utente è stato eliminato (Regolamento RGPD).
  • Account eliminato
    Account eliminato

    0 messaggi

    Regno Unito

    Le informazioni non sono più disponibili perché l'account di questo utente è stato eliminato (Regolamento RGPD).
    • Creato 2 feb 2011 a 16:41
    • #317662
    Le informazioni non sono più disponibili perché l'account di questo utente è stato eliminato (Regolamento RGPD).
  • mainlypostcards
    Conto chiuso
    free

    3540 messaggi

    Regno Unito

    Le informazioni non sono più disponibili perché l'account di questo utente è stato eliminato (Regolamento RGPD).
    • Creato 8 feb 2011 a 16:48
    • #319031
    Things are starting to get silly now and I am starting to make mistakes in my admin, due to the non functionality of certain features.

    It would be nice to see an update on the situation.

    Are any of the changes going to be reversed or are we going to have to live with it?