EasyStore API Announces Termination

They took their own sweet time, never faced up to the unannounced suspension of service in July, never updated status August through Mid October, but now EasyStore sends this email to those of us who lost service or have had it restored (has anyone?) announcing termination of service with effect on 30 November 2017. Doesn't matter to my business here because they essentially shut it down back in July.

Just wish businesses would be transparent, i.e. honest.

Email from EasyStore:


"Due to business reorganization, we made the decision to terminate the «easyStore » synchronization service.


From Thursday, November 30th 2017, we will no longer be able to maintain the synchronization of your eBay and Delcampe stores.


As far as assistance is concerned, it is no longer available as of today. This means we have not been able to resynchronize your stores to this day, and no other synchronization attempt will be carried out.


To keep on selling on Delcampe :
We advise you to use the Delcampe Lister in order to put your items for sale.


To keep on selling your items on eBay :
We recommend the eBay Seller Hub.


We would like to thank you for your loyalty during all these years.


Best regards,


Web Avenue 296"

The Easystore sync has been poor in the last few months, now we finally have clarity why... I'm gob-smacked that this announcementwas made by email (it actually went into my spam folder) and hasn't even been signed off with a name.

I've contacted Delcampe many times since July, and received virtually no replies. I was assured they were looking into it, and that they understood my frustration - although it never felt I was in any way a priority despite the impact of poor synchronisation on my stockholding, customer service issues etc.

The fact that this announcement has been made by email, without Delcampe even so much as communicating a peep feels to me that sellers like myself have just been abandoned. I entered the EasyStore arrangement in good faith, and have built a credible level of sales and customers on Delcampe - it represents about 10% of my company turnover, compared to 85-90% on Ebay.

However like any business I don't want to lose 10% of my turnover. I just have to accept a 10% loss of turnover? Surely no business just does that. Why are there no suitable alternatives provided by Delcampe, or even a holding message to say 'we are working on this'.

I can't even find a (working) contact telephone number for Delcampe. It's an abysmal way to treat sellers.

Erwyn Rentzenbrink - W4 Stamps and Collectables

The Easystore sync has been poor in the last few months, now we finally have clarity why... I'm gob-smacked that this announcementwas made by email (it actually went into my spam folder) and hasn't even been signed off with a name.

I've contacted Delcampe many times since July, and received virtually no replies. I was assured they were looking into it, and that they understood my frustration - although it never felt I was in any way a priority despite the impact of poor synchronisation on my stockholding, customer service issues etc.

The fact that this announcement has been made by email, without Delcampe even so much as communicating a peep feels to me that sellers like myself have just been abandoned. I entered the EasyStore arrangement in good faith, and have built a credible level of sales and customers on Delcampe - it represents about 10% of my company turnover, compared to 85-90% on Ebay.

However like any business I don't want to lose 10% of my turnover. I just have to accept a 10% loss of turnover? Surely no business just does that. Why are there no suitable alternatives provided by Delcampe, or even a holding message to say 'we are working on this'.

I can't even find a (working) contact telephone number for Delcampe. It's an abysmal way to treat sellers.

Erwyn Rentzenbrink - W4 Stamps and Collectables

There was this earlier thread

Link (https)

Dimitri at Delcampe responded several times but EasyStore was a separate company & I guess Delcampe ready didn't have anything at stake in whether the sync continued.

I recently found some 60+ listings that had somehow remained on Delcampe after the sync broke that I had to take down. I'm glad I didn't end up double selling items. The only thing that saved that was selling on Delcampe is so slow.

I'm taking down remaining stock only available on Delcampe and placing it elsewhere. The sync was the only thing keeping my business on Delcampe.

Brent

Easystore has absolutely nothing to do with Delcampe so I can't understand why you are blaming Delcampe for someone else's problem

Think I'm entitled to let of a bit of steam on a forum for something that is going to hurt me in my pocket. I've only started selling on Delcampe as a result of Easystore. If you received an anonymous email saying you will lose 10% of your turnover, you'd have something to say about it....

I understand the relationship between Easystore and Delcampe, although it was never made clear. I've never spoken to anyone at Delcampe, I've never paid them any money. My relationship is with Delcampe. Delcampe have always said to communicate with them only on technical matters, but recently they have stopped answering which is my main frustration. A little information goes a long way, so I can plan my business.

Things change, reorganisations happen, technical faults happen, it is about how you resolve them. Delcampe doesn't seem strong in that department.

The communication from Easystore has left as many questions as it has provided clarity. What will happen to my existing items? Are there alternatives available? Is Delcampe researching alternatives or planning a replacement tool? to name but a few.

My personal feelings and impact aside, Delcampe will lose about £750-1000 in yearly fees from me alone as a result. You'd think a little more was done to avoid such a scenario through communication/updates? I've received zero/zilch/nothing/nada from Delcampe about this.

As 90% of my sales are on Ebay, the choice is clear and I'll be forced to direct my existing customer base to my Ebay shop.

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