Very Hard to upload images - 6/10/2014

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Steve,

See the Unworkable Delcampe Site thread in this Technical Problems section of the forum.

Seb said, amongst other things:

"For a few weeks, we are really working on reviving the site and stabilize it. But very bad things have been done in the past and the task is huge..."

On the images server problem:

"It seems okay for 20 mins now. I enabled back all functionalities of the site.

We found a workaround, but we could not address the main problem itself. Not sure it will last on the long term."

From your report, it sounds like the workaround didn't make it into the next day...

best regards, Brent

Le informazioni non sono più disponibili perché l'account di questo utente è stato eliminato (Regolamento RGPD).

Hello,


A temporary workaround was put in place yesterday.

Today it showed 4 peaks on the image system. 3 times 5-10 minutes, and 1 time 15 minutes. See attached picture where you can see the peaks (and compare with those of yesterday), time is the Brussels time.

Of course, this is too much, but this is what we can do for now.

The image system, which is regularly causing that kind of problem (for months, and years!) will be replaced in the next two months.

Le informazioni non sono più disponibili perché l'account di questo utente è stato eliminato (Regolamento RGPD).

Le informazioni non sono più disponibili perché l'account di questo utente è stato eliminato (Regolamento RGPD).

I'm still listing,

I tend to blitz list when the site is working OK.

What I can't do is plan my day any more. My partner is also getting used to me swearing frequently about Delcampe being down again.

As long as I continue to get sales I will keep persevering.

Hello,


"" So we have to wait another 2 months to be able to list anything with any
"" certainty that the listing will display properly, without the time wasting
"" effort of physically checking each time!!!!. We have already been waiting years
"" for this to happen. That surely is the final insult to your sellers, who have
"" been standing by you, hoping that the site would improve.

Maybe it is a language problem, but I do not feel we insulted anyone.

I never said that the members should wait another 2 months. The situation, on images, was perfect on Saturday, as well as for many weeks, and this was on the present image system. Just a glitch appeared on Monday, and this brought all the trouble to image uploading.

So, what I said is that in any case we change this hardware within the next 2 months.

All what I want is to tell the truth, as I always do.

Hello,


"" Note that yet again no apology but at least we were spared being asked to be
"" patient.

I am quite a polite person, I think, and I present my apologies. On one hand you seem being tired to read that, which I plenty understand, and on the other hand you complain I did not apologies. So... should I apologize or not ?


"" Perhaps an "I apologise once again for the totally unacceptable level of
"" service we are offering and in recogniton of the inconvenience this is
"" causing our customers we will be suspending the flat rate element of our
"" commission until further notice " That would be a sane policy and at least
"" show they recognise the seriousness of the situation.

You dislike the flat fee, which I can understand, but this has nothing to do here, and we will not cancel it. Last month, we gave 50 EUR of free options to most active sellers. So a commercial gesture has been done to the most impacted members.


"" I can't help but wonder if it would perhaps be better to either close the site
"" down until such time it is stable or at least stop new items from being added
"" which is what most people will be doing anyway.

There is not any reason to do like that. It is simply, a very bad idea.


"" Still we must be grateful they still found time to compile a newsletter full
"" of garbage and waste money on a competition prize rather than concentrating
"" on the important things.

Probably you never managed a company. Technicians work on technical matters, commercial people on commercial matters. These are not the same people, and they do not do the same work. We will not stop providing the best possible human service because an image server is unstable.

Thank you for your confidence. We work to make things better and better, however it is still a long way for some matters.

I do not know the reason for it, and I am not minded to look to deeply for a reason, but my sales have actually increased over the last few weeks - OK, they are still pretty low compared to some sellers, but the sales are there!

This despite all the 'problems' besetting the site - most of which I never seem to encounter - although I think there may be more potential buyers visiting the site following the recent policy change at eBay and the seemingly moribund state of BidStart

Whatever the reason, I'm only too glad to welcome these buyers to my store

For many years I was skeptical of the benefits of lister software (here or on any other site). Now I am glad that I finally decided to start using it about 2 years ago.

I can plan my day and prepare my listings in the lister. I send them once I'm done with the day's listings and suffer none of the frustrations of image uploads hanging, etc. There was one instance last year, when they blocked all lister uploads and anything that was send during a one hour period was lost due to a technical issue. However, when I complained that my items had not appeared on the site, I received an honest reply with an exact timespan, which made it clear that my listings had fallen victim to the problem. Having them in the lister, meant that I could send them again with a few clicks.

The Delcampe lister is very easy to use. You can plan your day and your other half will not have to put up with your bad language.

I might give Delcampe's lister another try. I tried a few years ago and didn't get on with it (I'd used the lister on the other site for years, so the basic concept wasn't a problem, just Delcampe's version)

I recommend using Lister.

There are some glitches that occur, notably within the description area, but on the whole it works ok. And most importantly you don't waste time 'hanging' or 'waiting' for the system to work as you often do listing on line / on site. I would have given up long ago without it ... and for me it is what differentiates Delcampe from the other sites without a Lister. I personally hate using spreadsheet or quasi-spreadsheet style listing tools.

Net, Lister is a sound tool and worth using - do the listing work when you want and upload when the site is working - keep your partner happy

Alan Catherall
[Hoatzinstamps]

Seb....all I want to do is sell stamps on your site! I am not interested in all this pointless bickering.

Can you PLEASE tell us clearly and honestly the extent of the site problems and your schedule of timescales for fixing things.

Many of your sellers have indeed been very patient and understanding, but I detect that patience is becoming exhausted.

Up to you.....

Regards
Mike