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[D*] List of resolved difficulties

  • Account eliminato
    Account eliminato

    0 messaggi

    Belgio

    Le informazioni non sono più disponibili perché l'account di questo utente è stato eliminato (Regolamento RGPD).
  • hoatzinstamps
    hoatzinstamps 100% (131008x)
    PRO advanced

    1121 messaggi

    Regno Unito

    Le informazioni non sono più disponibili perché l'account di questo utente è stato eliminato (Regolamento RGPD).
    • Creato 6 mag 2014 a 10:02
    • #500213
    Well here's another one.

    The item description is no longer being shown on the PAYPAL payment advice. All the other information appears to be correct but looks like the PAYPAL interface has dropped passing the item description!

    Quite frankly the new system is a mess.

    Alan Catherall
    [Hoatzinstamps]
  • Account eliminato
    Account eliminato

    0 messaggi

    Belgio

    Well here's another one.

    The item description is no longer being shown on the PAYPAL payment advice. All the other information appears to be correct but looks like the PAYPAL interface has dropped passing the item description!

    Quite frankly the new system is a mess.

    Alan Catherall
    [Hoatzinstamps]
    • Creato 6 mag 2014 a 10:30
    • #500237
    Le informazioni non sono più disponibili perché l'account di questo utente è stato eliminato (Regolamento RGPD).
  • martin52
    martin52 100% (20089x)
    standard

    1771 messaggi

    Svizzera

    Le informazioni non sono più disponibili perché l'account di questo utente è stato eliminato (Regolamento RGPD).
    • Creato 6 mag 2014 a 10:02
    • #500213
    here's another one:

    when I make my settings in my sold items and want to see the Pictures, I must select:

    Detailed & with Images

    if I Switch to:

    compact & with Images

    no Pictures are to be seen.



    ......to be continued :thumbdown:

  • hoatzinstamps
    hoatzinstamps 100% (131008x)
    PRO advanced

    1121 messaggi

    Regno Unito

    Le informazioni non sono più disponibili perché l'account di questo utente è stato eliminato (Regolamento RGPD).
    • Creato 6 mag 2014 a 10:39
    • #500243
    I am not posting a screen shot of a customer payment on the Forum.

    The payment advice presents as follows:

    Description Unit price Qty Amount

    #44447506 £0.90 1 0.90 GBP

    and so on for 40+ items
    and then the usual totals

    The item description e.g. 'Southern Rhodesia: 1947 Royal Visit' is missing and would normally appear alongside the reference number. It is not appearing.

    Note that this is the payment advice received from PAYPAL. My suspicion is that the item description text is not being passed to PAYPAL via the Delcampe-PAYPAL interface.

    Alan Catherall
    [Hoatzinstamps]
  • Account eliminato
    Account eliminato

    0 messaggi

    Regno Unito

    Le informazioni non sono più disponibili perché l'account di questo utente è stato eliminato (Regolamento RGPD).
    • Creato 6 mag 2014 a 10:02
    • #500213
    Le informazioni non sono più disponibili perché l'account di questo utente è stato eliminato (Regolamento RGPD).
  • martin52
    martin52 100% (20089x)
    standard

    1771 messaggi

    Svizzera

    here's another one:

    when I make my settings in my sold items and want to see the Pictures, I must select:

    Detailed & with Images

    if I Switch to:

    compact & with Images

    no Pictures are to be seen.



    ......to be continued :thumbdown:

    • Creato 6 mag 2014 a 10:53
    • #500253
    the next one:

    this was surely mentioned before elsewhere but here we go again:

    When adding the postage, the total amount does not sum up before sending the invoice.
    After experience I know that it does AFTER having sent it.
    But this is certainly not the way it ought to be
    :thumbdown:

    ....to be continued
  • martin52
    martin52 100% (20089x)
    standard

    1771 messaggi

    Svizzera

    the next one:

    this was surely mentioned before elsewhere but here we go again:

    When adding the postage, the total amount does not sum up before sending the invoice.
    After experience I know that it does AFTER having sent it.
    But this is certainly not the way it ought to be
    :thumbdown:

    ....to be continued
    • Creato 6 mag 2014 a 15:07
    • #500403
    this one only applies to the GERMAN Version of MY SOLD ITEMS.(on left)

    if you click on the 3 following links (here translated to english)

    - to invoice
    - invoiced
    - awaiting delivery

    you willget an error message 404 (page does not exist.

    try it :pc_user2:



    .....to be continued

  • emmbersplace
    emmbersplace 63% (13050x)
    standard

    908 messaggi

    Filippine

    Le informazioni non sono più disponibili perché l'account di questo utente è stato eliminato (Regolamento RGPD).
    • Creato 6 mag 2014 a 10:02
    • #500213
    Have you corrected the multiple currency error yet? My chosen currency is USD but I sell on the Australian site in AUS dollars too.

    The transactions are properly converted to the currency that has most sales but the postage/charges slots are quoted in euros (a currency that I never use). The old system always quoted post charges in USD as this is my selected currency

    Regards
  • 123ugis
    123ugis 100% (27764x)
    advanced

    180 messaggi

    Lettonia

    Le informazioni non sono più disponibili perché l'account di questo utente è stato eliminato (Regolamento RGPD).
    • Creato 6 mag 2014 a 10:02
    • #500213
    Hi!

    New problem.

    I have received rare payment via Skrill, but have not received any e-mail about that from Delcampe. If you have alleged that you have created "integrated" payment system (whatever it means), it was only logical if I can see what payment method buyer has used. But now, if I have not received your e-mail, I must go trough all my accounts to find this payment.
  • mainlypostcards
    Conto chiuso
    free

    3540 messaggi

    Regno Unito

    Le informazioni non sono più disponibili perché l'account di questo utente è stato eliminato (Regolamento RGPD).
    • Creato 6 mag 2014 a 10:02
    • #500213
    Benjamin,

    Under the "to invoice" tab, when right clicking on the "invoice" button to open a new tab or window, it takes you back to the home page instead of the invoice page.
  • 123ugis
    123ugis 100% (27764x)
    advanced

    180 messaggi

    Lettonia

    Le informazioni non sono più disponibili perché l'account di questo utente è stato eliminato (Regolamento RGPD).
    • Creato 6 mag 2014 a 10:02
    • #500213
    One more problem.

    In the old system the list of sold items, if item have several pictures, showed all images. Now I can see only first image and there are no any indication that item include several pictures. At least for me it is important.
  • hoatzinstamps
    hoatzinstamps 100% (131008x)
    PRO advanced

    1121 messaggi

    Regno Unito

    Le informazioni non sono più disponibili perché l'account di questo utente è stato eliminato (Regolamento RGPD).
    • Creato 6 mag 2014 a 10:02
    • #500213
    Can't enter P & P on the invoice not use any of the other amount boxes. The boxes are not accepting amounts!

    Alan Catherall
    [Hoatzinstamps]
  • mjocovers
    mjocovers 100% (30512x)
    free

    474 messaggi

    Regno Unito

    Le informazioni non sono più disponibili perché l'account di questo utente è stato eliminato (Regolamento RGPD).
    • Creato 6 mag 2014 a 10:02
    • #500213
    It was possible under the old system to mark as 'Sent' individual items. Now that is not possible, you can only mark as 'Sent' entire invoices.

    This is a problem if for some reason items are sent separately (eg require different packaging), and I want a record of what has been sent and what hasn't
  • wycombe1
    wycombe1 100% (88888x)
    premium

    1947 messaggi

    Regno Unito

    It was possible under the old system to mark as 'Sent' individual items. Now that is not possible, you can only mark as 'Sent' entire invoices.

    This is a problem if for some reason items are sent separately (eg require different packaging), and I want a record of what has been sent and what hasn't
    • Creato 7 mag 2014 a 06:05
    • #500691
    I agree - it should be made possible again to mark individual items as sent. With large invoices it is very cumbersome and prone to mistakes to have a complete invoice marked as sent when only one item is marked as such.

    Often I get customers with large orders that I pack over a period of a couple of days and it is impossible to pack these and mark the items as packed when you only have the choice of no items marked as packed or the complete invoice. This current system is open to expensive and time consuming errors.
  • martin52
    martin52 100% (20089x)
    standard

    1771 messaggi

    Svizzera

    this one only applies to the GERMAN Version of MY SOLD ITEMS.(on left)

    if you click on the 3 following links (here translated to english)

    - to invoice
    - invoiced
    - awaiting delivery

    you willget an error message 404 (page does not exist.

    try it :pc_user2:



    .....to be continued

    • Creato 6 mag 2014 a 16:32
    • #500439
    here we go again

    this one only applies to the GERMAN version of MY PURCHASES.(on left)

    if you click on the 4 following links (here translated to english)

    - awaitin invoice
    - awaiting payment
    - awaiting shiment
    - received

    you will get the same old error message 404 (page does not exist.

    it proves that those people did not even TRY ONCE to click those links.

    How lazy can you get?:zzzzz:

    ....to be continued
  • mainlypostcards
    Conto chiuso
    free

    3540 messaggi

    Regno Unito

    Le informazioni non sono più disponibili perché l'account di questo utente è stato eliminato (Regolamento RGPD).
    • Creato 6 mag 2014 a 10:02
    • #500213
    Thank you for adding the username back to the packing slip.

    Now, can this silly Mrs and Mr in front of the username be removed, please?
  • winnipeg
    winnipeg 100% (5968x)
    free

    199 messaggi

    Canada

    Le informazioni non sono più disponibili perché l'account di questo utente è stato eliminato (Regolamento RGPD).
    • Creato 6 mag 2014 a 10:02
    • #500213
    Is it possible to switch to the old system and eliminate all problems in once ?
    So many people,sellers,D' team simply wasting so much time on all the issues.D' wasted $$ as well.
    Who needs it ? :dunno:
  • martin52
    martin52 100% (20089x)
    standard

    1771 messaggi

    Svizzera

    here we go again

    this one only applies to the GERMAN version of MY PURCHASES.(on left)

    if you click on the 4 following links (here translated to english)

    - awaitin invoice
    - awaiting payment
    - awaiting shiment
    - received

    you will get the same old error message 404 (page does not exist.

    it proves that those people did not even TRY ONCE to click those links.

    How lazy can you get?:zzzzz:

    ....to be continued
    • Creato 7 mag 2014 a 08:57
    • #500782
    AVATAR ????

    personally I don't want to see those casual Avatars of my buyers or sellers in my personal account.

    This makes it all even more confusing and hard to overview.

    We are no "social media* 'platform here - I absolutely have no sense for such useless and unwanted gimmicks.

    Wonder who had that glorious idea to add such a ballast ?

    this guy must be nuts ..... :crazy:


  • postcardsextra
    postcardsextra 100% (9671x)
    PRO standard

    140 messaggi

    Regno Unito

    Is it possible to switch to the old system and eliminate all problems in once ?
    So many people,sellers,D' team simply wasting so much time on all the issues.D' wasted $$ as well.
    Who needs it ? :dunno:
    • Creato 7 mag 2014 a 13:22
    • #500940
    I just can't believe the praise for the old system.

    It was rubbish! Unpaid and paid items mixed up together, no way to print dispatch notes or labels in bulk.

    How you large sellers cope with the dispatch of large quantities of stuff I don't know. I sell mostly elsewhere and it's so much easier.

    OK, the new system isn't perfect and it still doesn't sort out bulk printing (unless you export the data to spreadsheet). But it's a step in the right direction.
  • mjocovers
    mjocovers 100% (30512x)
    free

    474 messaggi

    Regno Unito

    I just can't believe the praise for the old system.

    It was rubbish! Unpaid and paid items mixed up together, no way to print dispatch notes or labels in bulk.

    How you large sellers cope with the dispatch of large quantities of stuff I don't know. I sell mostly elsewhere and it's so much easier.

    OK, the new system isn't perfect and it still doesn't sort out bulk printing (unless you export the data to spreadsheet). But it's a step in the right direction.
    • Creato 8 mag 2014 a 03:47
    • #501073
    I'd rather have a basic system that works than an 'all singing all dancing system' that doesn't.

    And as a large seller, I can assure you that sending orders to customers has become a lot more complicated than before the new 'improved' system was introduced.
  • wycombe1
    wycombe1 100% (88888x)
    premium

    1947 messaggi

    Regno Unito

    I just can't believe the praise for the old system.

    It was rubbish! Unpaid and paid items mixed up together, no way to print dispatch notes or labels in bulk.

    How you large sellers cope with the dispatch of large quantities of stuff I don't know. I sell mostly elsewhere and it's so much easier.

    OK, the new system isn't perfect and it still doesn't sort out bulk printing (unless you export the data to spreadsheet). But it's a step in the right direction.
    • Creato 8 mag 2014 a 03:47
    • #501073
    I think the praise for the 'old' system was made because it worked for those that used it. Familiarity made people comfortable with it.

    This new system should NEVER have been rolled out until it had been thoroughly tested in a beta version available to testers on ALL the Delcampe sites and a good cross section of large and small sellers. Most of these glitches that have caused such grief and anxiety to both sellers and buyers alike could have been avoided without all the 'bad vibes'.

    Remember this was the second roll out of the new system which was supposed to have had all the glitches ironed out. When it was rolled out it was almost as bad as before!
  • mainlypostcards
    Conto chiuso
    free

    3540 messaggi

    Regno Unito

    I just can't believe the praise for the old system.

    It was rubbish! Unpaid and paid items mixed up together, no way to print dispatch notes or labels in bulk.

    How you large sellers cope with the dispatch of large quantities of stuff I don't know. I sell mostly elsewhere and it's so much easier.

    OK, the new system isn't perfect and it still doesn't sort out bulk printing (unless you export the data to spreadsheet). But it's a step in the right direction.
    • Creato 8 mag 2014 a 03:47
    • #501073
    With 20 feedback to your name since January, you are hardly a heavy user of the checkout system.

    I know we are all creatures of habit and we don't like change, but the old system worked.

    Not all of us are fans of spreadsheets and use them.

    I sell on 3 different sites and frankly the old Delcampe checkout system was the one that was most suited to my mode of operating. Coincidentally, that was the way I operated on the big site, long before I had heard of Delcampe. Nowadays, occasionally I sell something over there, but I don't like their "sold items" screen at all and for the 3rd site I sell on I have to heavily rely on the email notifications I receive in order to keep track of things.

    I am not against change per say, even if it means I lose some of the features, but it greatly helps others, but so far I have not seen many positive comments about it. You are a lone voice in a sea of complaints.
  • mainlypostcards
    Conto chiuso
    free

    3540 messaggi

    Regno Unito

    Le informazioni non sono più disponibili perché l'account di questo utente è stato eliminato (Regolamento RGPD).
    • Creato 6 mag 2014 a 10:02
    • #500213
    Benjamin,

    I have just seen the FAQ.

    Point number 5 in there needs modifying.

    If a buyer purchases one item, you send an invoice and they then purchase another item, it is absolute nonsense to have to first send them a "wrong" invoice, in order to be able to create a "correct" invoice.
  • mainlypostcards
    Conto chiuso
    free

    3540 messaggi

    Regno Unito

    Benjamin,

    I have just seen the FAQ.

    Point number 5 in there needs modifying.

    If a buyer purchases one item, you send an invoice and they then purchase another item, it is absolute nonsense to have to first send them a "wrong" invoice, in order to be able to create a "correct" invoice.
    • Creato 8 mag 2014 a 05:25
    • #501133
    When I said point 5 needs modifying - I did not mean the text in point 5, but the way the new checkout system works.