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Sale didn't extend or end properly?

  • jorija
    jorija 100% (2787x)
    free

    64 messaggi

    Australia

    As I am in Australia, most European auctions end in the early morning, so I need to use a sniping site.
    Yesterday I lodged snipes on 2 items, ending at 11:50, but with the buyer using the option "auction extends if there is a last minute bid".
    This morning I thought I had won these items. The auction was extended to 12:00 and was noted to have closed then, as there were no further bids.
    The sniping site stated that I had won the items.
    I went to Delcampe, to find that the items had been relisted for 10 days, but with my bids still running.
    What's happened?
  • jorija
    jorija 100% (2787x)
    free

    64 messaggi

    Australia

    As I am in Australia, most European auctions end in the early morning, so I need to use a sniping site.
    Yesterday I lodged snipes on 2 items, ending at 11:50, but with the buyer using the option "auction extends if there is a last minute bid".
    This morning I thought I had won these items. The auction was extended to 12:00 and was noted to have closed then, as there were no further bids.
    The sniping site stated that I had won the items.
    I went to Delcampe, to find that the items had been relisted for 10 days, but with my bids still running.
    What's happened?
    • Creato 31 mar 2013 a 19:51
    • #442345
    Sorry - that's SELLER used the extend on last minute bid option.
    I didn't mention, but I retracted the bids which had been somehow placed on the new 10-day auction.
  • wycombe1
    wycombe1 100% (88923x)
    premium

    1948 messaggi

    Regno Unito

    Sorry - that's SELLER used the extend on last minute bid option.
    I didn't mention, but I retracted the bids which had been somehow placed on the new 10-day auction.
    • Creato 1 apr 2013 a 04:35
    • #442365
    Try the 'Help and Contact' section (top right) to find out if it was a Delcampe problem where, maybe, a server was down for a while and all affected items were automatically re-listed or it it was a problem with the sniper software used.
  • jorija
    jorija 100% (2787x)
    free

    64 messaggi

    Australia

    Try the 'Help and Contact' section (top right) to find out if it was a Delcampe problem where, maybe, a server was down for a while and all affected items were automatically re-listed or it it was a problem with the sniper software used.
    • Creato 1 apr 2013 a 06:11
    • #442380
    Thanks for the hints. I will see if I can figure it out.
    Never had any trouble at all with the sniping site I use.

    Fortunately I was bidding on lots from someone with the 2nd-top reputation in the field I am interested in, and he has fixed the problem from a buying point of view.

    We have some wonderful sellers on this site!
  • jorija
    jorija 100% (2787x)
    free

    64 messaggi

    Australia

    Thanks for the hints. I will see if I can figure it out.
    Never had any trouble at all with the sniping site I use.

    Fortunately I was bidding on lots from someone with the 2nd-top reputation in the field I am interested in, and he has fixed the problem from a buying point of view.

    We have some wonderful sellers on this site!
    • Creato 1 apr 2013 a 06:15
    • #442381
    The problem was that the sale spread from Winter Time across the change to Summer Time, and the sniping company didn't realize they had a problem until these bids went wrong. Essentially the bids were placed by them one hour too late, thus applying to a re-list of the items.
    I have had an email from them suggesting that they are working on a fix for this problem.
    So not a Delcampe technical problem at all!