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Aggressive Emails

  • wycombe1
    wycombe1 100% (88882x)
    premium

    1947 messaggi

    Regno Unito

    As most people do I make the odd mistake occasionally which I am happy to rectify when they occur and are pointed out to me.

    In this case I processed an order for a large number of stamps - one of which had a small nick in which I did not notice when preparing the order and shipping it.

    The order arrived at destination and my customer found the damaged stamp and quite rightly contacted me about it. But it was the method of contact that was disconcerting - a barrage of demands in a threatening and abusive manner - all over a 20p stamp! Anyway I responded politely apologising for my error and offered another copy or a refund telling my customer to keep or dispose of the damaged item.

    If no apology for the aggressive message is received this is another for my banned list. Anyone else come across this before - someone going in with all guns blazing over a minor and easily rectifiable error?
  • wycombe1
    wycombe1 100% (88882x)
    premium

    1947 messaggi

    Regno Unito

    As most people do I make the odd mistake occasionally which I am happy to rectify when they occur and are pointed out to me.

    In this case I processed an order for a large number of stamps - one of which had a small nick in which I did not notice when preparing the order and shipping it.

    The order arrived at destination and my customer found the damaged stamp and quite rightly contacted me about it. But it was the method of contact that was disconcerting - a barrage of demands in a threatening and abusive manner - all over a 20p stamp! Anyway I responded politely apologising for my error and offered another copy or a refund telling my customer to keep or dispose of the damaged item.

    If no apology for the aggressive message is received this is another for my banned list. Anyone else come across this before - someone going in with all guns blazing over a minor and easily rectifiable error?
    • Creato 6 lug 2015 a 17:45
    • #551467
    Apologies for the double posting - no idea what happened here!
  • postcarddepot
    Conto chiuso
    PRO free

    238 messaggi

    Stati Uniti

    As most people do I make the odd mistake occasionally which I am happy to rectify when they occur and are pointed out to me.

    In this case I processed an order for a large number of stamps - one of which had a small nick in which I did not notice when preparing the order and shipping it.

    The order arrived at destination and my customer found the damaged stamp and quite rightly contacted me about it. But it was the method of contact that was disconcerting - a barrage of demands in a threatening and abusive manner - all over a 20p stamp! Anyway I responded politely apologising for my error and offered another copy or a refund telling my customer to keep or dispose of the damaged item.

    If no apology for the aggressive message is received this is another for my banned list. Anyone else come across this before - someone going in with all guns blazing over a minor and easily rectifiable error?
    • Creato 6 lug 2015 a 17:45
    • #551467
    It's happened occasionally. Some people seem to be just angry at life, the world etc. and find it hard to keep things in perspective. It's a shock to receive them but often the sender is easily disarmed with a polite, reasonable response as it sounds you gave.

    Also, the aggressive, all guns blazing approach seems to be a tactic learned from having to deal with sellers in the past who were, it seems, unresponsive deadbeats. A few buyers who have that experience seem to think all sellers are like that and approach later issues with sellers with an aggressive, uncivil attitude. As I said, they usually back down when they are treated well. Some even think to apologize for their behaviour.

    cheers, Brent

  • mainlypostcards
    Conto chiuso
    free

    3540 messaggi

    Regno Unito

    As most people do I make the odd mistake occasionally which I am happy to rectify when they occur and are pointed out to me.

    In this case I processed an order for a large number of stamps - one of which had a small nick in which I did not notice when preparing the order and shipping it.

    The order arrived at destination and my customer found the damaged stamp and quite rightly contacted me about it. But it was the method of contact that was disconcerting - a barrage of demands in a threatening and abusive manner - all over a 20p stamp! Anyway I responded politely apologising for my error and offered another copy or a refund telling my customer to keep or dispose of the damaged item.

    If no apology for the aggressive message is received this is another for my banned list. Anyone else come across this before - someone going in with all guns blazing over a minor and easily rectifiable error?
    • Creato 6 lug 2015 a 17:45
    • #551467
    You're in good company, Wycombe:D
    It has happened to me a few times.
    But as Postcarddepot stated, sending a polite reply back often works wonders.