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Platform fees

  • grantferinga1
    grantferinga1 100% (999x)

    10 messaggi

    Australia

    I used to buy a lot on Delcampe but now hardly anything since Delcampe made the change to the buyer paying the seller fees. This is ridiculous as sellers do not reduce fees for having free selling. Everything now costs more meaning sales must be well down. I see that Delcampe have a special of 50% reduction in platform fees for low value items - this will not do anything as I think buyers have left Delcampe in huge numbers since the change to buyers having to pay the seller fee. The buyer I'd expected to pay other fees as well such as postage and local taxes. All in, it is not a nice experience buying on Delcampe....with all the fees and charges it feels like you get hammered on Delcampe when you buy something. So I don't buy on Delcampe any more and will not do so until Delcampe removes platform fees for buyers. The people at the top in Delcampe who make these silly decisions like introducing platform fees for buyers have no idea.
  • martin52
    martin52 100% (19705x)
    standard

    1751 messaggi

    Svizzera

    I used to buy a lot on Delcampe but now hardly anything since Delcampe made the change to the buyer paying the seller fees. This is ridiculous as sellers do not reduce fees for having free selling. Everything now costs more meaning sales must be well down. I see that Delcampe have a special of 50% reduction in platform fees for low value items - this will not do anything as I think buyers have left Delcampe in huge numbers since the change to buyers having to pay the seller fee. The buyer I'd expected to pay other fees as well such as postage and local taxes. All in, it is not a nice experience buying on Delcampe....with all the fees and charges it feels like you get hammered on Delcampe when you buy something. So I don't buy on Delcampe any more and will not do so until Delcampe removes platform fees for buyers. The people at the top in Delcampe who make these silly decisions like introducing platform fees for buyers have no idea.
    citation: ......as sellers do not reduce fees for having free selling

    this is simply incorrect, because a lot of sellers (like myself) have reduced their selling prices according to the new implemented fee structure in April 2024. This is my reaction back then, published in all forums here:

    ALEA IACTA EST! (April 3rd 2024)
    All my items on sale are now reduced with -7% overall and -0.17c per lot according to my previous Delcampe fees no longer charged in direct to me.
    They are now forwarded by me in favor of my buyers.
    But I do nont take responsability for the remaining -3% overall fee (new 10%) and +0.16c per lot (new CHF 0.33) that Delcampe is now charging to the buyer end price.
    All my previously stated terms of sale will stay as they are (please see my terms)
    Sorry for the rising prices, mainly as a result of Delcampe's decisions.....at their own favor, not to mine
    Greetings from Martin52......you are welcome!
  • worldphila
    worldphila 100% (1852x)
    standard

    370 messaggi

    Israele

    I used to buy a lot on Delcampe but now hardly anything since Delcampe made the change to the buyer paying the seller fees. This is ridiculous as sellers do not reduce fees for having free selling. Everything now costs more meaning sales must be well down. I see that Delcampe have a special of 50% reduction in platform fees for low value items - this will not do anything as I think buyers have left Delcampe in huge numbers since the change to buyers having to pay the seller fee. The buyer I'd expected to pay other fees as well such as postage and local taxes. All in, it is not a nice experience buying on Delcampe....with all the fees and charges it feels like you get hammered on Delcampe when you buy something. So I don't buy on Delcampe any more and will not do so until Delcampe removes platform fees for buyers. The people at the top in Delcampe who make these silly decisions like introducing platform fees for buyers have no idea.
    I have reduced the price of my items. It was done just after the Delcampe message of the platform fees.
    And my new way to reduce the price for a low to medium price items. Is to offer a tracked unregistered shipment.
    3.5 $ upto a shipment of 100 Gr.
    It was not available, by the PO of Israel, until Feb/2025
  • grantferinga1
    grantferinga1 100% (999x)

    10 messaggi

    Australia

    I have reduced the price of my items. It was done just after the Delcampe message of the platform fees.
    And my new way to reduce the price for a low to medium price items. Is to offer a tracked unregistered shipment.
    3.5 $ upto a shipment of 100 Gr.
    It was not available, by the PO of Israel, until Feb/2025
    Thank you for your reply and thank you for reducing your item prices to allow for buyer platform fees. However, it is clear that you are one of the few sellers who have made price reductions like this. For buyers, it is now a very negative experience on Delcampe being hit with several fees when an item is bought - these fees are often way out of line with the value of the item and do not exist on competing sites where the going is much easier. Buyers are leaving Delcampe in huge numbers and that must be affecting sellers in a large way too with greatly reduced sale quantities. It must be easier for sellers to abandon Delcampe too as well as buyers. The only question is how long Delcampe will continue with buyer platform fees as they appear to be in a death spiral for both buyers and sellers.
  • oceania
    oceania 100% (967x)
    free

    124 messaggi

    Nuova Zelanda

    I used to buy a lot on Delcampe but now hardly anything since Delcampe made the change to the buyer paying the seller fees. This is ridiculous as sellers do not reduce fees for having free selling. Everything now costs more meaning sales must be well down. I see that Delcampe have a special of 50% reduction in platform fees for low value items - this will not do anything as I think buyers have left Delcampe in huge numbers since the change to buyers having to pay the seller fee. The buyer I'd expected to pay other fees as well such as postage and local taxes. All in, it is not a nice experience buying on Delcampe....with all the fees and charges it feels like you get hammered on Delcampe when you buy something. So I don't buy on Delcampe any more and will not do so until Delcampe removes platform fees for buyers. The people at the top in Delcampe who make these silly decisions like introducing platform fees for buyers have no idea.
    It is the established practice that a buyer just wants the price and not all that makes it up.
  • martinezsmith
    martinezsmith 100% (42513x)
    advanced

    62 messaggi

    Spagna

    We personally reduced all our prices by 10% back in April 2024 to compensate for the new fee structure. Unfortunately, this has had virtually no impact on sales of lower-priced items.

    Since then, we’ve introduced several additional incentives over the past months to make orders more attractive to buyers. But if you ask us whether it’s worked—the honest answer is: NO.

    Many buyers who left the platform are unlikely to return, and new buyers are often surprised—if not discouraged—by the final invoice total.

    Even the recent 50% reduction in Delcampe’s per-item fee in April hasn’t made any noticeable difference for us over the past 10 days.

    In our view, the only real solution would be to revert to the fee system in place before last year’s change—but we all know that’s unlikely to happen.
  • grantferinga1
    grantferinga1 100% (999x)

    10 messaggi

    Australia

    We personally reduced all our prices by 10% back in April 2024 to compensate for the new fee structure. Unfortunately, this has had virtually no impact on sales of lower-priced items.

    Since then, we’ve introduced several additional incentives over the past months to make orders more attractive to buyers. But if you ask us whether it’s worked—the honest answer is: NO.

    Many buyers who left the platform are unlikely to return, and new buyers are often surprised—if not discouraged—by the final invoice total.

    Even the recent 50% reduction in Delcampe’s per-item fee in April hasn’t made any noticeable difference for us over the past 10 days.

    In our view, the only real solution would be to revert to the fee system in place before last year’s change—but we all know that’s unlikely to happen.
    Thank you for your reply. Agree 100% with everything you write. It us very discouraging for buyers with Delcampes buyer pays the sellers fee via platform fees.....many buyers have been lost and they will mot return. Like you, I also wonder why Delcampe will not revert to the fee structure that existed prior to platform fees... .I guess it comes down to one person at the top who does not want to admit he got it totally wrong.
  • ricky_p
    ricky_p 100% (257x)
    free

    1 messaggio

    Regno Unito

    I used to buy a lot on Delcampe but now hardly anything since Delcampe made the change to the buyer paying the seller fees. This is ridiculous as sellers do not reduce fees for having free selling. Everything now costs more meaning sales must be well down. I see that Delcampe have a special of 50% reduction in platform fees for low value items - this will not do anything as I think buyers have left Delcampe in huge numbers since the change to buyers having to pay the seller fee. The buyer I'd expected to pay other fees as well such as postage and local taxes. All in, it is not a nice experience buying on Delcampe....with all the fees and charges it feels like you get hammered on Delcampe when you buy something. So I don't buy on Delcampe any more and will not do so until Delcampe removes platform fees for buyers. The people at the top in Delcampe who make these silly decisions like introducing platform fees for buyers have no idea.
    same here
    no more buying on delcampe till platform fees go
  • marcinsynak
    marcinsynak 100% (344x)

    1 messaggio

    Polonia

    If you buy lots of low-priced items, the fees may go higher than the cost of items.

    E.g. I have some items in my basket right now where total cost is ~55 EUR. And platform fees on top of that are ~38 EUR.

    This is sick. No way I am finishing that purchase unless there is "50% off fees" promotion or something like this.
  • Cheviots
    Cheviots 2% (328x)
    free

    1 messaggio

    Regno Unito

    If you buy lots of low-priced items, the fees may go higher than the cost of items.

    E.g. I have some items in my basket right now where total cost is ~55 EUR. And platform fees on top of that are ~38 EUR.

    This is sick. No way I am finishing that purchase unless there is "50% off fees" promotion or something like this.
    I have just bought some 100+ photos of about Eur0.84 each, so the total came to about Eur90 and the platform charges invoiced Eur47.90! Add to that Eur32 for shipping and this is absolutely a ridiculous deal! I have messaged the seller telling him that these are crazy charges that if I knew it initially, I would had not bothered to buy.
    I had been on eBay since 2003 and buy a lot there. Been on Delcampe before, stopped for a bit and now when back, these platform charges!
    So, it is sad that I want the photos and the seller is happy to sell them, as they are hard to sell, but now I have requested to cancel the deal due to these exorbitant platform charges.
    I think Delcampe is shooting itself in the foot with this charging model. They forget that the buyer has the money, not the seller. They should not kill the goose that lays the golden eggs. That is what they are doing right now.
    For me, happy to continue on eBay, they are less greedy that Delampe.
  • winnipeg
    winnipeg 100% (5883x)
    free

    197 messaggi

    Canada

    I have just bought some 100+ photos of about Eur0.84 each, so the total came to about Eur90 and the platform charges invoiced Eur47.90! Add to that Eur32 for shipping and this is absolutely a ridiculous deal! I have messaged the seller telling him that these are crazy charges that if I knew it initially, I would had not bothered to buy.
    I had been on eBay since 2003 and buy a lot there. Been on Delcampe before, stopped for a bit and now when back, these platform charges!
    So, it is sad that I want the photos and the seller is happy to sell them, as they are hard to sell, but now I have requested to cancel the deal due to these exorbitant platform charges.
    I think Delcampe is shooting itself in the foot with this charging model. They forget that the buyer has the money, not the seller. They should not kill the goose that lays the golden eggs. That is what they are doing right now.
    For me, happy to continue on eBay, they are less greedy that Delampe.
    It's possible,that seller of the same items on ebay would list it for higher price.On ebay seller pays 0.30 + many other fees,so they would include it in a price of the item.
    Here you should see the total price for each item which is include all the fees.You couldn't miss you,esp. when buying 100 items. Ebay is not less greedy,but THE greedy.They charge fees on taxes,taxes on fees and other additional charges.
    By end of the day,as a buyer you have to see what is a total without looking into fees and taxes.
  • julius10
    julius10 100% (22381x)
    standard

    7 messaggi

    Lituania

    STOP!!!!!
    I've been on Delcampe since 2010. This year, sales have been a disaster, although before Delcampe was ahead of all other platforms where I participate in sales.
    The buyer should see two numbers - the price of the item and the shipping costs.
    Why does he need to pay additional platform fees?
    That's the seller's business.....
    The seller should calculate those costs into the price of his item.
    I would like to stay on Delcampe. However, if Delcampe's policy continues to be the same (additional platform fees from the buyer) - I will have to leave.....
  • baifeiyun1
    baifeiyun1 100% (16248x)
    standard

    30 messaggi

    Cina

    If you buy lots of low-priced items, the fees may go higher than the cost of items.

    E.g. I have some items in my basket right now where total cost is ~55 EUR. And platform fees on top of that are ~38 EUR.

    This is sick. No way I am finishing that purchase unless there is "50% off fees" promotion or something like this.
    you could contact with seller and tell the seller what you need.Then you require that the seller make them as one thing to sell.That will save your fee(only 0.36+10%)
  • grantferinga1
    grantferinga1 100% (999x)

    10 messaggi

    Australia

    you could contact with seller and tell the seller what you need.Then you require that the seller make them as one thing to sell.That will save your fee(only 0.36+10%)
    Hello. While I thank you for your reply, it will not save anything much at all, so the problem of the buyer paying the sellers listing and selling fees still remains. The decision by Delcampe for the buyer to pay platform fees that should be the responsibility of the seller must be really hurting Delcampe with very low sale volumes. It all comes back to one very bad decision by one person at the top of Delcampe who probably will not want to admit that he got it all wrong. In the meantime, a lot of damage is done with many of the buyers who have left Delcampe for other sites where the going is much easier like ebay and hipstamps lost forever.
  • baifeiyun1
    baifeiyun1 100% (16248x)
    standard

    30 messaggi

    Cina

    Hello. While I thank you for your reply, it will not save anything much at all, so the problem of the buyer paying the sellers listing and selling fees still remains. The decision by Delcampe for the buyer to pay platform fees that should be the responsibility of the seller must be really hurting Delcampe with very low sale volumes. It all comes back to one very bad decision by one person at the top of Delcampe who probably will not want to admit that he got it all wrong. In the meantime, a lot of damage is done with many of the buyers who have left Delcampe for other sites where the going is much easier like ebay and hipstamps lost forever.
    For example,you buy 10 items,1$ per item.The total is 10$.According to the delcampe rule,the platform fee is 0.36*10+10*10%=4.36$.But if the seller make it as one thing to sell 10$.The platform fee is 0.36+10*0.1=1.36$.You could save 3$.
  • jmajander
    jmajander 100% (12914x)
    standard

    55 messaggi

    Finlandia

    For example,you buy 10 items,1$ per item.The total is 10$.According to the delcampe rule,the platform fee is 0.36*10+10*10%=4.36$.But if the seller make it as one thing to sell 10$.The platform fee is 0.36+10*0.1=1.36$.You could save 3$.
    Fair enough, but requires too much work from both the buyer and the seller.
  • martinezsmith
    martinezsmith 100% (42513x)
    advanced

    62 messaggi

    Spagna

    Enough is enough. The new platform fee system is not just unfair—it’s completely broken.

    Here’s the reality:

    I just sent my buyer an invoice with 12,90 euros in platform fees on top of their order.

    This outrageous amount is almost entirely due to the fixed €0.30 fee per item. In this case, the order had 36 low-value items, so the fees stacked up to a completely unacceptable level.

    Under the old system, the client would have paid us 24,12 euros, and I would have paid Delcampe only 5,12 euros in fees out of that amount. (Professional sellers received a 20% discount on platform fees, which has now completely disappeared.)

    Now, buyers are being forced to pay excessive extra fees, making the site totally uncompetitive for both buyers and sellers.

    This is not a small increase—this is a destructive change. You are driving away the very people who built this marketplace. The trust is gone, the transparency is gone.

    If this abusive fee structure—especially the fixed per-item fee—is not reversed before the end of the year, we will be leaving Delcampe. I am starting my personal countdown today. And yes, @Dimitry very kindly offered the door months ago to other vendors who complained, which I will personally take at the appropriate time.

    Listen to your community, or watch it disappear.
    board
  • tris_nerima
    tris_nerima 96% (58253x)
    advanced

    456 messaggi

    Canada

    Enough is enough. The new platform fee system is not just unfair—it’s completely broken.

    Here’s the reality:

    I just sent my buyer an invoice with 12,90 euros in platform fees on top of their order.

    This outrageous amount is almost entirely due to the fixed €0.30 fee per item. In this case, the order had 36 low-value items, so the fees stacked up to a completely unacceptable level.

    Under the old system, the client would have paid us 24,12 euros, and I would have paid Delcampe only 5,12 euros in fees out of that amount. (Professional sellers received a 20% discount on platform fees, which has now completely disappeared.)

    Now, buyers are being forced to pay excessive extra fees, making the site totally uncompetitive for both buyers and sellers.

    This is not a small increase—this is a destructive change. You are driving away the very people who built this marketplace. The trust is gone, the transparency is gone.

    If this abusive fee structure—especially the fixed per-item fee—is not reversed before the end of the year, we will be leaving Delcampe. I am starting my personal countdown today. And yes, @Dimitry very kindly offered the door months ago to other vendors who complained, which I will personally take at the appropriate time.

    Listen to your community, or watch it disappear.
    It's a bloody shame. Greed and lack of transparency is making this site unfit for buyers and sellers.
    Delcampe was once a force for collectors and sellers...what has happened? We hear nothing from the management
    addressing the concerns. What has come out is smoke and mirrors and nothing that addresses the main issue.
    It takes courage to admit to making a mistake...it takes something else to hide in the shadows.
  • cerichsen
    cerichsen 100% (1151x)

    1 messaggio

    Svezia

    Came here as the last purchase of mine became a shocker. The current fee with the fixed cost of 0,36$ is absolute madness. A 10% is acceptable as this is the standard for several digital marketplaces but the fixed is a killer.

    16 items (pins) for 12,81 €, a shipping fee for 4,23 € (which is really cheap) and then the platform fees on 6,09 € adding it up to a total at 23,10 €.

    The platform fee is almost at 50% of the actual cost for the items, which is quite absurd how bad a buyer is punished for buying many and cheap items compared to buying few and expensive.
  • baifeiyun1
    baifeiyun1 100% (16248x)
    standard

    30 messaggi

    Cina

    I could not understand why delcampe do this.
  • martinezsmith
    martinezsmith 100% (42513x)
    advanced

    62 messaggi

    Spagna

    After 15 months of declining sales, no one can explain Delcampe's situation, especially its refusal to revert to seller-paid commissions.

    Amazon has evolved over the decades, but kept its core mission as a marketplace for all, including second hand items. Delcampe, originally for philatelists and postcard collectors, now charges a fixed €0.30 fee per item, often more than many stamps' catalogue value, undermining the very foundation on which Delcampe was built, driving away the collectors and sellers who made the site what it is.

    Worryingly, Delcampe admins and moderators are nearly absent from forums, silent possibly due to staff cuts or lack of answers.

    In short, shifting fees to buyers, reduced communication, and restricted access have left the community disheartened, with no clear plan to revive the platform.
  • marionfeather
    marionfeather 100% (5028x)
    PRO standard

    9 messaggi

    Regno Unito

    I used to buy a lot on Delcampe but now hardly anything since Delcampe made the change to the buyer paying the seller fees. This is ridiculous as sellers do not reduce fees for having free selling. Everything now costs more meaning sales must be well down. I see that Delcampe have a special of 50% reduction in platform fees for low value items - this will not do anything as I think buyers have left Delcampe in huge numbers since the change to buyers having to pay the seller fee. The buyer I'd expected to pay other fees as well such as postage and local taxes. All in, it is not a nice experience buying on Delcampe....with all the fees and charges it feels like you get hammered on Delcampe when you buy something. So I don't buy on Delcampe any more and will not do so until Delcampe removes platform fees for buyers. The people at the top in Delcampe who make these silly decisions like introducing platform fees for buyers have no idea.
    I reduced items buy 10% but sales still went though the floor, and my items are priced very keenly at an average of 30% of cat. We participated in the youtube q&a on this and Sabastian read out own concerns which have now come home to roost.
  • tris_nerima
    tris_nerima 96% (58253x)
    advanced

    456 messaggi

    Canada

    Sebastian who??????
  • martinezsmith
    martinezsmith 100% (42513x)
    advanced

    62 messaggi

    Spagna

    I reduced items buy 10% but sales still went though the floor, and my items are priced very keenly at an average of 30% of cat. We participated in the youtube q&a on this and Sabastian read out own concerns which have now come home to roost.
    Since the introduction of the new fee system, we proactively reduced our prices by 10% back in April 2024. Additionally, we raised the minimum order amount for regular post and implemented a €0.15 fee reduction on orders over €30. Unfortunately, these efforts appear to have had little positive impact, as the core issue—the €0.30 fee per item—continues to undermine the site’s lower priced items.

    To date, we have never participated in a Q&A session with Sebastian. It’s disappointing that, despite ongoing concerns, there seems to be no meaningful solution or communication from the team. There was supposed to be an international meeting in November 2024, which included English-speaking participants (a notable change, as previous decisions seemed to be made exclusively by the French-speaking community). However, we have received no updates or disclosures regarding what was discussed or decided at meeting.

    @tris_nerima, I couldn’t agree more with your earlier comment: “Sebastian who????” It’s as if Sebastian and the rest of the team—who once engaged regularly on the forums—have vanished without a trace.

    :d-unhappy: :whiteflag: :help: :shoot: :pc_user3:
  • marionfeather
    marionfeather 100% (5028x)
    PRO standard

    9 messaggi

    Regno Unito

    Sebastian who??????
    delcampe

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