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Mangopay Refund Button Missing

stampmall 100% (14606x)

31 messaggi

Australia
I went to do a Refund on Mangopay, which is normally so simple, only to find that the refund Button has been removed.

Why is this ??

I would ask by the Contacts to Admin., but replies have been taking over a week lately.
Somehow I think the Forum is a quicker way to the answer ??
- Creato 22 mag 2024 a 22:45 (#1748516)
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tris_nerima 97% (58188x)

449 messaggi

Canada
I have the same problem. I am becoming very frustrated with all the issues on Delcampe.
There doesn't seem that any solutions or answers are coming. It's too bad. I will wait just a
little while longer...this is unacceptable.
- Creato 23 mag 2024 a 11:03 (#1748987)
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tris_nerima 97% (58188x)

449 messaggi

Canada
stampmall

I went to do a Refund on Mangopay, which is normally so simple, only to find that the refund Button has been removed.

Why is this ??

I would ask by the Contacts to Admin., but replies have been taking over a week lately.
Somehow I think the Forum is a quicker way to the answer ??

Creato 22 mag 2024 a 22:45

#1748516
There is no way of refunding a buyer with mangopay
There're no refund prompts? What is going on here?
- Creato 23 mag 2024 a 11:07 (#1748993)
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Account eliminato

0 messaggi

Svezia
Le informazioni non sono più disponibili perché l'account di questo utente è stato eliminato (Regolamento RGPD).
- Creato 23 mag 2024 a 11:19 (#1749008)
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Account eliminato

0 messaggi

Svezia
Le informazioni non sono più disponibili perché l'account di questo utente è stato eliminato (Regolamento RGPD).
- Creato 23 mag 2024 a 11:29 (#1749026)
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stampmall 100% (14606x)

31 messaggi

Australia
Account eliminato

Le informazioni non sono più disponibili perché l'account di questo utente è stato eliminato (Regolamento RGPD).

Creato 23 mag 2024 a 11:29

#1749026
Yes, but the Refund Button is MISSING !!
Have a look at the image I provided.

For one transaction the button is there, for the other it is NOT ?????
I need to refund one item, not the whole order.
- Creato 23 mag 2024 a 19:29 (#1749275)
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sammlerkalle 100% (12624x)
Conto chiuso

881 messaggi

Germania
stampmall

I went to do a Refund on Mangopay, which is normally so simple, only to find that the refund Button has been removed.

Why is this ??

I would ask by the Contacts to Admin., but replies have been taking over a week lately.
Somehow I think the Forum is a quicker way to the answer ??

Creato 22 mag 2024 a 22:45

#1748516
I'll try to guess:
Is the top payment amount higher than your current Mangopay balance and the bottom payment amount is lower?
- Creato 24 mag 2024 a 12:24 (#1749710)
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stampmall 100% (14606x)

31 messaggi

Australia
sammlerkalle

I'll try to guess:
Is the top payment amount higher than your current Mangopay balance and the bottom payment amount is lower?

Creato 24 mag 2024 a 12:24

#1749710
No my Balance is several hundred dollars, this transaction was for under $10.

No the button is missing completely. No way to do a refund.
I note I am not alone as another member started a similar thread.

Link (https)

Quote.
"There is no way of refunding a buyer with mangopay
There're no refund prompts? What is going on here?"
- Creato 24 mag 2024 a 20:25 (#1749854)
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stampmall 100% (14606x)

31 messaggi

Australia
tris_nerima

There is no way of refunding a buyer with mangopay
There're no refund prompts? What is going on here?

Creato 23 mag 2024 a 11:07

#1748993
There is another thread about the same issue here
Link (https)

No response by Delcampe.

I do sympathise with the Staff, it must be a very stressful time to be working there, however the forums should be Monitored and responded to in a timely manner regardless.

My sales have followed the nosedive of most Sellers, as noted in many threads.
Time to re-activate my e$%^ account with the higher value items.

This place has dust settling on it....
- Creato 24 mag 2024 a 20:33 (#1749857)
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Amministratore

@miranda

525 messaggi

Belgio
Hi everyone,

Our IT department is aware of this issue.
As soon as it is fixed, we'll let you know.

Kind regards,
Miranda
- Creato 27 mag 2024 a 03:21 (#1750616)
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Amministratore

@miranda

525 messaggi

Belgio
tris_nerima

I have the same problem. I am becoming very frustrated with all the issues on Delcampe.
There doesn't seem that any solutions or answers are coming. It's too bad. I will wait just a
little while longer...this is unacceptable.

Creato 23 mag 2024 a 11:03

#1748987
Hi Tris_nerima,

The button "Refund" for all your Mangopay payments.

Please contact me directly through our Contact form if you don't see them Link (https)
- Creato 27 mag 2024 a 03:59 (#1750628)
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tris_nerima 97% (58188x)

449 messaggi

Canada
@miranda

Hi Tris_nerima,

The button "Refund" for all your Mangopay payments.

Please contact me directly through our Contact form if you don't see them Link (https)

Creato 27 mag 2024 a 03:59

#1750628
Miranda...there is no way of sending a refund older than 60 days on Mangopay. I can not see any solution.
Please advise.
- Creato 30 mag 2024 a 10:16 (#1752227)
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Amministratore

@miranda

525 messaggi

Belgio
Hi "tris_nerima",

That's because items that were sold over 60 days ago cannot be refunded.
It has always been the case.
This is also what I said to you by email earlier today. You have received my reply since you have replied to me not long ago by email.
- Creato 30 mag 2024 a 10:35 (#1752248)
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Mangopay Refund Button Missing

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