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Not receiving Item sold notifications

  • philaxiafra
    philaxiafra 100% (8673x)
    PRO advanced

    5 messaggi

    Italia

    Hello
    since the 1st april I am no more receiving the ItemSold notifications.

    I am a regular subscriber of the API Pass. Is there any change in your policy, maybe do I need to subscribe any additional service?

    Or maybe did you change the way the notifications are being sent by API?

    Please advise.

    Thanks
    Francesco
  • @lco
    Amministratore
    @lco

    94 messaggi

    Belgio

    Hello
    since the 1st april I am no more receiving the ItemSold notifications.

    I am a regular subscriber of the API Pass. Is there any change in your policy, maybe do I need to subscribe any additional service?

    Or maybe did you change the way the notifications are being sent by API?

    Please advise.

    Thanks
    Francesco
    Hello Philaxiadra,

    As you have an active API PASS, you should be receiving all notifications.

    We’ve recently undertaken a significant overhaul of our notification system. However, from your point endpoint, you shouldn't notice any changes—the format has remained the same to ensure continuity.

    As part of this update, we’ve introduced a new (yet undocumented) API endpoint that allows you to verify the delivery of our callbacks. You can use the following URL to access the logs:

    Link (https) =

    We hope this helps you identify any issues. If you find that some callbacks are missing, please don’t hesitate to reach out.

    Best regards,
    Laurent
  • Servitel
    Servitel
    free

    419 messaggi

    Svizzera

    Hello Philaxiadra,

    As you have an active API PASS, you should be receiving all notifications.

    We’ve recently undertaken a significant overhaul of our notification system. However, from your point endpoint, you shouldn't notice any changes—the format has remained the same to ensure continuity.

    As part of this update, we’ve introduced a new (yet undocumented) API endpoint that allows you to verify the delivery of our callbacks. You can use the following URL to access the logs:

    Link (https) =

    We hope this helps you identify any issues. If you find that some callbacks are missing, please don’t hesitate to reach out.

    Best regards,
    Laurent
    Hi Laurent
    just checked this new endpoint but the result for evey my client is 401 Unauthorized

    Called by GET and added the token after "?"
  • @lco
    Amministratore
    @lco

    94 messaggi

    Belgio

    Hi Laurent
    just checked this new endpoint but the result for evey my client is 401 Unauthorized

    Called by GET and added the token after "?"
    Hi Servitel,

    The route is (I removed the domain part to circumvent the URL rewritter): /notification/logs?token=

    The token is to be acquired using your client API key on the /seller endpoint.

    Please keep informed if you have any difficulty. This is new, maybe some filters have to be added if the response is too large for some of your clients.

    Laurent.
  • Servitel
    Servitel
    free

    419 messaggi

    Svizzera

    Hi Servitel,

    The route is (I removed the domain part to circumvent the URL rewritter): /notification/logs?token=

    The token is to be acquired using your client API key on the /seller endpoint.

    Please keep informed if you have any difficulty. This is new, maybe some filters have to be added if the response is too large for some of your clients.

    Laurent.
    Works great now !
    I suggest you (if you can) to add a filter for the date

    Thanks
    Roberto
  • @lco
    Amministratore
    @lco

    94 messaggi

    Belgio

    Works great now !
    I suggest you (if you can) to add a filter for the date

    Thanks
    Roberto
    There are filters, you can the following parameter in the query string:

    - from
    - to
    - errorsOnly

    To illustrate, this is how you get the callbacks errors encountered last week:

    /notification/logs?from=2025-06-09&to=2025-06-15&errorsOnly=1&token=

    Don't hesitate to propose some filters that could help you.

    More precisions on the new callback framework:

    - Logs are kept for one month
    - A callback attempt will timeout if the called server takes more than 30 seconds to send a response back.

    Regards,

    Laurent.

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