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Item Upload does not work since 26.04.2023

  • klaus_schneider
    klaus_schneider 100% (84911x)
    PRO advanced

    289 messaggi

    Germania

    Hello, what have you changed from April 24, 2023 ????
    As of this date, uploading articles no longer works. Since there is no error message, but the POST normally with "Your request was taken into account!" is acknowledged, there is of course no error message here either. I think it's because of the general economic situation that sales are collapsing, but it's probably the Delcampe API again!

    Here is a short excerpt from the log with a test article:

    23.05.2023 11:10:31 Notification_Data
    23.05.2023 11:10:31 Headers
    23.05.2023 11:10:31 Ressource
    23.05.2023 11:10:31 item /Ressource
    23.05.2023 11:10:31 Action
    23.05.2023 11:10:31 POST /Action
    23.05.2023 11:10:31 Status
    23.05.2023 11:10:31 200 /Status
    23.05.2023 11:10:31 /Headers
    23.05.2023 11:10:31 body
    23.05.2023 11:10:31 item
    23.05.2023 11:10:31 status
    23.05.2023 11:10:31 Your request was taken into account! /status
    23.05.2023 11:10:31 personal_reference
    23.05.2023 11:10:31 7D300830875-453136R /personal_reference
    23.05.2023 11:10:31 /item
    23.05.2023 11:10:31 /body
    23.05.2023 11:10:31 /Notification_Data
  • klaus_schneider
    klaus_schneider 100% (84911x)
    PRO advanced

    289 messaggi

    Germania

    OK, This is the right entry, cancel the broken. bw
  • klaus_schneider
    klaus_schneider 100% (84911x)
    PRO advanced

    289 messaggi

    Germania

    Please, this point is really important as the number of items in the shop is getting less and less!"
  • klaus_schneider
    klaus_schneider 100% (84911x)
    PRO advanced

    289 messaggi

    Germania

    Please check if this might have something to do with the notification settings. There was a page/link on the Delcampe web interface for configuring/setting the notification parameters. But I can't find that link anywhere anymore. That was very practical, because it is more than tedious via the API. Kind regards
  • klaus_schneider
    klaus_schneider 100% (84911x)
    PRO advanced

    289 messaggi

    Germania

    Hello API team, it's really important to know why no more articles are uploaded although the API requests are answered with "Your request was taken into account". This damages the account, the buyers do not know why the shop is no longer updated! Please reply as soon as possible. Kind regards
  • fnwbr
    fnwbr 100% (1x)

    34 messaggi

    Germania

    Hi, we're encountering the same problem: the API is only responding "Your request was taken into account!" but the listings do not end up on Delcampe.

    We're using the bulk endpoint.
  • fnwbr
    fnwbr 100% (1x)

    34 messaggi

    Germania

    Example:

    Notification_Token: df5a83c26bb6dad47fa9f9ff63fb9ee6
    Time: 2023-05-22 22:06:34
    Personal reference: 141907
  • klaus_schneider
    klaus_schneider 100% (84911x)
    PRO advanced

    289 messaggi

    Germania

    Well, I'm glad I'm not the only one. Maybe the other API users should check whether they are also affected, because the problem is not noticeable because there is no error message. Unfortunately, the experience in recent years is always the same, changes are made without extensive testing beforehand, with the result that business processes are severely disrupted. I have no other explanation. But now something has to be done quickly. After all, this results in heavy sales losses! Kind regards
  • bribest
    Conto chiuso
    PRO free

    5 messaggi

    Germania

    Hello,

    this is bribest and we have the same problem since 26.4, around 7.000 items not listed.
    Someone in the delcampe API Team should check new stuff in the APi since 26.4.!!
    Regards
  • @dorian
    Amministratore
    @dorian
    free

    69 messaggi

    Belgio

    Hello,

    Thanks for the report.
    We are currently working on this critical issue.
    We are expecting to fix this ASAP.

    I'm coming back to you when solved.

    Regards,
    --
    Dorian
  • klaus_schneider
    klaus_schneider 100% (84911x)
    PRO advanced

    289 messaggi

    Germania

    Hey guys what's up we now have 3 API users with the same problem. So we can assume that everyone has the same problem and that it just hasn't been noticed until now. The alarm bells must be ringing when no more articles are uploaded via the API !!! It would be nice if someone would give feedback so that it is at least clear that this topic has been read and is being worked on with the necessary emphasis!!!! Kind regards
  • sero815
    Conto chiuso
    PRO free

    73 messaggi

    Germania

    No, at least 4 companies, but think a few more!
    We also!
    Look in the other thread.
  • @dorian
    Amministratore
    @dorian
    free

    69 messaggi

    Belgio

    Hello,

    This issue has been solved.
    Could you retry your insertions? Let me know if you are still experiencing any problems.

    Have a nice day,
    --
    Dorian
  • klaus_schneider
    klaus_schneider 100% (84911x)
    PRO advanced

    289 messaggi

    Germania

    Hello,

    This issue has been solved.
    Could you retry your insertions? Let me know if you are still experiencing any problems.

    Have a nice day,
    --
    Dorian
    Hello, I just uploaded a test article and it worked. Thank you for resolving it so quickly.

    However, it cannot be the case that things simply go back to business as usual. There was a problem here and for 4 weeks no one noticed that the article upload was not working. That caused damage. I've been a salesman at Delcampe for many years now and unfortunately these problems with IT are quite common. From my point of view, there are serious deficiencies in the update management. Trial and error on the back of the customer, it can't stay like this. Someone urgently needs to think about adapting the update processes here. The priority with which so many changes / extensions are carried out raises doubts in my mind as to whether the right decisions are being made here. Get help! There are many experienced dealers among the sellers, but in my view there is no meaningfully functioning channel through which the priority of necessary adjustments can be discussed with the sellers. The can with the suggestions for improvement is a black hole, you can throw something in there, but nothing comes out. No other platform has as many problems with the sales process as Delcampe. What is needed from my point of view is a board/forum with experienced sellers where such improvements and the priorities can be discussed. I am also willing to contribute my expertise. Delcampe has potential, but the sales process (shipping costs / payment processing / tracking information / discount campaigns, etc.) needs to be optimized. The questions we receive from the buyers during the sales process clearly show that many things do not fit here or are not obvious to the buyer. There have been improvements, but that's not enough for a simple shopping experience.
    Kind regards
  • bribest
    Conto chiuso
    PRO free

    5 messaggi

    Germania

    Thx Dorian,

    I will try.

    Regards
    Ralf
  • bribest
    Conto chiuso
    PRO free

    5 messaggi

    Germania

    Hello,

    This issue has been solved.
    Could you retry your insertions? Let me know if you are still experiencing any problems.

    Have a nice day,
    --
    Dorian
    Hello Dorian,

    In my case the Problem Is Not solved.
    I transfered 50 items yesterday evening
    via Marktplatz Manager (weber) and
    Zero item listed in delcampe.

    Best Regards
    Ralf
  • klaus_schneider
    klaus_schneider 100% (84911x)
    PRO advanced

    289 messaggi

    Germania

    Thx Dorian,

    I will try.

    Regards
    Ralf
    Hello, I've started to reload my shop after nothing has worked for 4 weeks. Now after 6000 articles I get the message "Publish rate limitation reached". Can you turn it off until everything is back to normal? Kind regards
  • @dorian
    Amministratore
    @dorian
    free

    69 messaggi

    Belgio

    Hello, I just uploaded a test article and it worked. Thank you for resolving it so quickly.

    However, it cannot be the case that things simply go back to business as usual. There was a problem here and for 4 weeks no one noticed that the article upload was not working. That caused damage. I've been a salesman at Delcampe for many years now and unfortunately these problems with IT are quite common. From my point of view, there are serious deficiencies in the update management. Trial and error on the back of the customer, it can't stay like this. Someone urgently needs to think about adapting the update processes here. The priority with which so many changes / extensions are carried out raises doubts in my mind as to whether the right decisions are being made here. Get help! There are many experienced dealers among the sellers, but in my view there is no meaningfully functioning channel through which the priority of necessary adjustments can be discussed with the sellers. The can with the suggestions for improvement is a black hole, you can throw something in there, but nothing comes out. No other platform has as many problems with the sales process as Delcampe. What is needed from my point of view is a board/forum with experienced sellers where such improvements and the priorities can be discussed. I am also willing to contribute my expertise. Delcampe has potential, but the sales process (shipping costs / payment processing / tracking information / discount campaigns, etc.) needs to be optimized. The questions we receive from the buyers during the sales process clearly show that many things do not fit here or are not obvious to the buyer. There have been improvements, but that's not enough for a simple shopping experience.
    Kind regards
    Hello klaus_schneider,

    Indeed, i agree. In this case the problem was hidden and not detected until your report.
    This problem was not general and specifically impacted certain sales depending on the content.

    Which is, for sure, not the experience we want to offer.

    A member of customer service will get back to you regarding your suggestions.
    Your rate limitation will be upgraded today.

    Have a nice day,
    Regards,
    --
    Dorian
  • klaus_schneider
    klaus_schneider 100% (84911x)
    PRO advanced

    289 messaggi

    Germania

    Hello, I uploaded 3622 articles on 5/24/2023 and 7707 articles on 5/25/22 (number of startmails). The information I read on the subject of limitation was 30,000 items per day. Why is this error message appearing now? The shop must be complete again so that something can finally be sold again. What is that for a drama with your technology .... Please solve soon. Kind regards
  • bribest
    Conto chiuso
    PRO free

    5 messaggi

    Germania

    No, at least 4 companies, but think a few more!
    We also!
    Look in the other thread.
    Hallo sero815,

    wenn ich richtig gelesen habe arbeiten Sie auch mit dem Marktplatz-Manager von Bodo Weber, funktioniert
    der Delcampe Export bei Ihnen jetzt?, ich habe immer noch das gleiche Problem.

    Mit freundlichen Grüssen
    bribest
  • klaus_schneider
    klaus_schneider 100% (84911x)
    PRO advanced

    289 messaggi

    Germania

    Hello klaus_schneider,

    Indeed, i agree. In this case the problem was hidden and not detected until your report.
    This problem was not general and specifically impacted certain sales depending on the content.

    Which is, for sure, not the experience we want to offer.

    A member of customer service will get back to you regarding your suggestions.
    Your rate limitation will be upgraded today.

    Have a nice day,
    Regards,
    --
    Dorian
    OK, thanks for the feedback. I still have about 80,000 items to load. Kind regards
  • @dorian
    Amministratore
    @dorian
    free

    69 messaggi

    Belgio

    Hello, I uploaded 3622 articles on 5/24/2023 and 7707 articles on 5/25/22 (number of startmails). The information I read on the subject of limitation was 30,000 items per day. Why is this error message appearing now? The shop must be complete again so that something can finally be sold again. What is that for a drama with your technology .... Please solve soon. Kind regards
    The limitation for all is 10000 on a window of 24hours.
    Your is going to be upgraded to 25000 in order to reset your shop.

    Regards,
    --
    Dorian
  • @dorian
    Amministratore
    @dorian
    free

    69 messaggi

    Belgio

    Hello Dorian,

    In my case the Problem Is Not solved.
    I transfered 50 items yesterday evening
    via Marktplatz Manager (weber) and
    Zero item listed in delcampe.

    Best Regards
    Ralf
    Hello bribest,

    I don't see any calls to our API for your shop.
    Did you get any feeback from Marktplatz Manager about your transfer?

    Regards,
    --
    Dorian
  • fnwbr
    fnwbr 100% (1x)

    34 messaggi

    Germania

    Hey @dorian,

    Florian Weber speaking here, maintainer & creator of Marktplatz Manager.
    Thank you for the swift response. We can confirm that the first attempts of uploading listings were successful.

    @sero815 and also @bribest should be able to upload listings again. We're also in touch with them via email.
  • bribest
    Conto chiuso
    PRO free

    5 messaggi

    Germania

    finally it works again!
    thx to Dorian and Florian.

    Regards
    Ralf

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