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Multiple receipt of emails with sales information

klaus_schneider 100% (86228x)

293 messaggi

Germania
Hello,
for the item numbers 1245156409 and 1245156415 / sold on 04/20/17:26, emails with the sold information are constantly being sent. It has now arrived about 50 times for the same item.
Kind regards
- Creato 20 apr 2021 a 20:44 (#1270043)
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klaus_schneider 100% (86228x)

293 messaggi

Germania
Hello,
It still hasn't stopped, an email arrives every few minutes !
Kind regards
- Creato 21 apr 2021 a 18:31 (#1270205)
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Amministratore

@elise

846 messaggi

Belgio
Hello,

Thank you for your message.

The issue has been reported to our IT department.

I will get back to you as soon as possible.

Best regards,

Elise - Customer service
- Creato 22 apr 2021 a 05:01 (#1270280)
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klaus_schneider 100% (86228x)

293 messaggi

Germania
@elise

Hello,

Thank you for your message.

The issue has been reported to our IT department.

I will get back to you as soon as possible.

Best regards,

Elise - Customer service

Creato 22 apr 2021 a 05:01

#1270280
Hello,
it's gotten less, but emails are still coming in for this item.

[D *] Item sold (# 1245156409: FRANZ. ZONE BADEN Block 2I mint never hinged X87FF7A)

Kind regards
- Creato 23 apr 2021 a 12:39 (#1271195)
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klaus_schneider 100% (86228x)

293 messaggi

Germania
Hello,
Since this morning I have been receiving the multible sales notifications by email for three more items, when will I have the problem solved?
Kind regards

[D*] Artikel verkauft (#1245464533 : BRD DS SEHENSWÜRDIGKEITEN Nr 1406C gestempelt X93A446)
[D*] Artikel verkauft (#1245465916 : BRD DS SEHENSWÜRDIGKEITEN Nr 1348RI gestempelt X940F2E)
[D*] Artikel verkauft (#1245466003 : BRD DS SEHENSWÜRDIGKEITEN Nr 1342ARI zentrisch gestempelt X940F52)
- Creato 26 apr 2021 a 06:14 (#1272164)
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klaus_schneider 100% (86228x)

293 messaggi

Germania
@elise

Hello,

Thank you for your message.

The issue has been reported to our IT department.

I will get back to you as soon as possible.

Best regards,

Elise - Customer service

Creato 22 apr 2021 a 05:01

#1270280
Hello,
more info to the problem. There is also no API notification received for the items from which emails are constantly being received. For the sold items for which a API notification arrives, only one email with the sales message is received.
Kind regards
- Creato 26 apr 2021 a 07:32 (#1272185)
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Amministratore

@thomas

350 messaggi

Belgio
klaus_schneider

Hello,
more info to the problem. There is also no API notification received for the items from which emails are constantly being received. For the sold items for which a API notification arrives, only one email with the sales message is received.
Kind regards

Creato 26 apr 2021 a 07:32

#1272185
Hello klaus_schneider,

We are currently investigating the problem you are experiencing. I will keep you informed.

We are sorry for the inconvenience,

Best Regards,
--
Thomas
Delcampe Team
- Creato 26 apr 2021 a 10:43 (#1272317)
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klaus_schneider 100% (86228x)

293 messaggi

Germania
Hello,
I am still getting emails about the products that have been sold.
Kind regards
- Creato 28 apr 2021 a 11:57 (#1273067)
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Amministratore

@thomas

350 messaggi

Belgio
klaus_schneider

Hello,
I am still getting emails about the products that have been sold.
Kind regards

Creato 28 apr 2021 a 11:57

#1273067
Hello klaus_schneider,

We finally found the source of the problem. I have prevented this from happening again for the items you mentioned.

A fix will be deployed very soon. While waiting for the deployment you might still encounter the problem.

Sorry for the inconvenience.

Best Regards,
--
Thomas
Delcampe Team
- Creato 29 apr 2021 a 07:56 (#1273358)
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Multiple receipt of emails with sales information

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