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Does both Seller and Buyer pay platform fees?

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  • mjocovers
    mjocovers 100% (30466x)
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    Royaume-Uni

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    • Posté le 3 avr. 2024 à 17:34
    • #1715390
    A lot of sellers, myself included, have reduced our prices since the changes, to at least partially offset the added fees that Delcampe now charge, so at least my buyers will not see a massive price hike. Only time will tell if it will remain economical to continue selling on Delcampe.
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    A lot of sellers, myself included, have reduced our prices since the changes, to at least partially offset the added fees that Delcampe now charge, so at least my buyers will not see a massive price hike. Only time will tell if it will remain economical to continue selling on Delcampe.
    • Posté le 3 avr. 2024 à 20:39
    • #1715417
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  • sinchu
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    • Posté le 3 avr. 2024 à 21:58
    • #1715423
    I am having the same problem.
    An item on my watchlist, old price Euro 1.90 is now 2.39
    (1.90 +10% +0.30) "Excluding shipping costs"
    But when I click Buy, it becomes 2.485 with remark
    "Shipping costs will be defined in the payment request"

    I tried with another seller's listings: same thing happens.
    Price Euro 4.59 Excluding shipping costs, when I click Buy
    the price becomes 4.785

    Is this another fee that Delcampe is adding?
  • sinchu
    Compte fermé

    21 messages

    Singapour

    I am having the same problem.
    An item on my watchlist, old price Euro 1.90 is now 2.39
    (1.90 +10% +0.30) "Excluding shipping costs"
    But when I click Buy, it becomes 2.485 with remark
    "Shipping costs will be defined in the payment request"

    I tried with another seller's listings: same thing happens.
    Price Euro 4.59 Excluding shipping costs, when I click Buy
    the price becomes 4.785

    Is this another fee that Delcampe is adding?
    • Posté le 4 avr. 2024 à 02:00
    • #1715492
    Needless to say, I did not complete the purchase.
  • Servitel
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    Suisse

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    • Posté le 3 avr. 2024 à 17:34
    • #1715390
    at my end (swiss) I see the same price on the item search and on the pop up for confirm the buy

    I think the issue is related to Europe VAT

    I suggest you to open a ticket
  • grahamshanghai
    grahamshanghai 100% (589x)
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    Royaume-Uni

    at my end (swiss) I see the same price on the item search and on the pop up for confirm the buy

    I think the issue is related to Europe VAT

    I suggest you to open a ticket
    • Posté le 4 avr. 2024 à 05:12
    • #1715807
    Just to say I am in the UK and I am NOT seeing any additional price being added in these circumstances. So does indeed sound like an EU VAT issue.
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    at my end (swiss) I see the same price on the item search and on the pop up for confirm the buy

    I think the issue is related to Europe VAT

    I suggest you to open a ticket
    • Posté le 4 avr. 2024 à 05:12
    • #1715807
    Les informations ne sont plus disponibles car le compte de cet utilisateur est supprimé (Règlement RGPD)
  • Servitel
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    Les informations ne sont plus disponibles car le compte de cet utilisateur est supprimé (Règlement RGPD)
    • Posté le 4 avr. 2024 à 05:29
    • #1715828
    I have asked to my clients in UE to check and I wait for answers.

    I'm back here when I have news
  • Servitel
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    450 messages

    Suisse

    Feedback from some clients in EU (Italy). No one have this issue. The price remain the same on item page and on the popup
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    Feedback from some clients in EU (Italy). No one have this issue. The price remain the same on item page and on the popup
    • Posté le 4 avr. 2024 à 06:06
    • #1715891
    Les informations ne sont plus disponibles car le compte de cet utilisateur est supprimé (Règlement RGPD)
  • @miranda
    Administrateur
    @miranda

    525 messages

    Belgique

    Hi everyone,

    I'll let you know when this is fixed.

    Thank you for your patience on this!

    KR,
    Miranda
  • atreidesqh
    atreidesqh 100% (13824x)
    free

    74 messages

    Italie

    Yesteday evening I had the same problem buying from a CZ seller.
  • 4margins
    4margins 100% (16268x)

    132 messages

    Royaume-Uni

    On the day of the changeover I noticed that everything in my "Watchlist" had risen in price by at least 10%. An item at 70 euros rose to 78 euros, another for 20 euros rose to 22.50 euros, etc. etc.
    I've been hitting the 'delete' button a lot recently!
  • martin52
    martin52 100% (19352x)
    standard

    1720 messages

    Suisse

    at my end (swiss) I see the same price on the item search and on the pop up for confirm the buy

    I think the issue is related to Europe VAT

    I suggest you to open a ticket
    • Posté le 4 avr. 2024 à 05:12
    • #1715807
    this is, how it looks for me (from my Swiss account) and from buyer's side (out of Euro-Zone)
    VIVE LA DIFFERENCE
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  • Servitel
    Servitel
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    450 messages

    Suisse

    this is, how it looks for me (from my Swiss account) and from buyer's side (out of Euro-Zone)
    VIVE LA DIFFERENCE
    • Posté le 4 avr. 2024 à 13:42
    • #1716362
    mmmm.......software bug

    I hope D* fix this issue asap
  • 123ugis
    123ugis 100% (27456x)
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    178 messages

    Lettonie

    Still no improvement
  • kittell
    kittell 100% (2121x)
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    36 messages

    Singapour

    Hi everyone,

    I'll let you know when this is fixed.

    Thank you for your patience on this!

    KR,
    Miranda
    • Posté le 4 avr. 2024 à 07:48
    • #1716020
    @miranda
    As the problem persists. shouldnt you have a statement on the home page explaining to buyers that the price they see on the listing is the price they will pay , not the price on the pop up.
  • @miranda
    Administrateur
    @miranda

    525 messages

    Belgique

    Hi everyone,

    We have noticed that the price in the confirmation box was only different for the members who use our English-speaking website.
    Any other member could see correctly the price.

    We have managed to fix this issue.

    Thank you all for your patience.


    Have a lovely day,
    Miranda
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  • frogmaven2
    frogmaven2 100% (2626x)

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    États-Unis

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    • Posté le 3 avr. 2024 à 17:34
    • #1715390
    Agree. Why did someone think it was a great idea to charge BUYERS for the privilege of shopping here? Fees should be paid by sellers -- they are the ones making money on transactions. Additionally, it is all a bit shady on the buyer's end -- all you see is a price of the item (no transparency on what fees are included for the buyer) and the seller's postage fee. I am picking up a few items on my watch list, then I will walk away from Delcampe. Lots of other sites out there ... . I will miss most of the wonderful sellers I have done business with over the years -- but I won't pay to be a customer.
  • moonstone
    moonstone 100% (54753x)
    advanced

    1023 messages

    Royaume-Uni

    Agree. Why did someone think it was a great idea to charge BUYERS for the privilege of shopping here? Fees should be paid by sellers -- they are the ones making money on transactions. Additionally, it is all a bit shady on the buyer's end -- all you see is a price of the item (no transparency on what fees are included for the buyer) and the seller's postage fee. I am picking up a few items on my watch list, then I will walk away from Delcampe. Lots of other sites out there ... . I will miss most of the wonderful sellers I have done business with over the years -- but I won't pay to be a customer.
    • Posté le 12 avr. 2024 à 15:48
    • #1723832
    There’s another site, Vinted, which uses the charge the buyers model, which I suspect Delcampe opted for on the grounds that sellers wouldn’t pay any more than they were already doing. It might work for Vinted but that’s a totally different market, second hand clothes etc, one item, one fee. Buyers on Delcampe often bought multiple items and few if any are going to pay 10% plus 30c per item.
  • frogmaven2
    frogmaven2 100% (2626x)

    2 messages

    États-Unis

    There’s another site, Vinted, which uses the charge the buyers model, which I suspect Delcampe opted for on the grounds that sellers wouldn’t pay any more than they were already doing. It might work for Vinted but that’s a totally different market, second hand clothes etc, one item, one fee. Buyers on Delcampe often bought multiple items and few if any are going to pay 10% plus 30c per item.
    • Posté le 12 avr. 2024 à 16:54
    • #1723844
    You are correct. Aside from charging CUSTOMERS (who does that?) they are hiding the buyer fees in the cost of the item, with no transparency whatsoever from the buyer’s perspective. Nothing but a money grab that will implode on Delcampe. Tick, tick, tick.
  • 4margins
    4margins 100% (16268x)

    132 messages

    Royaume-Uni

    You are correct. Aside from charging CUSTOMERS (who does that?) they are hiding the buyer fees in the cost of the item, with no transparency whatsoever from the buyer’s perspective. Nothing but a money grab that will implode on Delcampe. Tick, tick, tick.
    • Posté le 12 avr. 2024 à 20:14
    • #1723868
    Exactly! A buyer's commission - nothing less.

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