Recherche avancée
  1. Accueil
  2. Forum
  3. The Delcampe Website
  4. Resolution Process
Liste des forums Liste des messages

Resolution Process

  • wycombe1
    wycombe1 100% (90105x)
    premium

    1959 messages

    Royaume-Uni

    The resolution process seems to have become very 'eBayesque' in its implementation where one seems to go around in circles getting absolutely nowhere due to computer generated emails being the standard response.

    I had a dispute that started as an unpaid item problem and I went through the resolution process. This has escalated the an unjustified negative which I want removed but there is no way of doing this because you cannot have two dispute procedures on the same item and I simply get the same computer generated response when I try to use the first dispute to remedy this!

    Anyway I am giving up and not wasting anymore time with a dispute process that seems to achieve absolutely nothing except go around in circles.
  • Compte supprimé
    Compte supprimé

    0 message

    Royaume-Uni

    The resolution process seems to have become very 'eBayesque' in its implementation where one seems to go around in circles getting absolutely nowhere due to computer generated emails being the standard response.

    I had a dispute that started as an unpaid item problem and I went through the resolution process. This has escalated the an unjustified negative which I want removed but there is no way of doing this because you cannot have two dispute procedures on the same item and I simply get the same computer generated response when I try to use the first dispute to remedy this!

    Anyway I am giving up and not wasting anymore time with a dispute process that seems to achieve absolutely nothing except go around in circles.
    • Posté le 12 mars 2018 à 11:09
    • #835775
    Les informations ne sont plus disponibles car le compte de cet utilisateur est supprimé (Règlement RGPD)
  • wycombe1
    wycombe1 100% (90105x)
    premium

    1959 messages

    Royaume-Uni

    Thanks for your input Mainly - appreciated. I have always bypassed the Resolution process in the past as, in my opinion, it is a waste of time. But one can only go through this now and the blind spot is that if you start one for non payment you are hamstrung if you get clobbered with false negative retaliation.

    The whole situation is both cumbersome and misleading. Presumably this is in order to save Delcampe time by making complainants give up. Personally I found the computer generated emails extremely annoying - and as said previously - something that seems to be inherited from eBay.

    I have given up trying to get that negative removed as I am not prepared to waste any more time over it. In fact I have totally given up with the Resolution process which is a time consuming joke that resolves absolutely nothing. So any retaliatory negatives can now stay as it is not worth the effort any more to challenge them.