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Feedback counter not working?

  • moonstone
    moonstone 100% (55061x)
    advanced

    1025 messages

    Royaume-Uni

    A buyer left me feedback last night for 149 items and although the feedback itself has appeared in the list of feedback received, this has not been added to the total number of feedback received. Is this because of the 100+ items method?
  • @dimitri
    Administrateur
    @dimitri

    829 messages

    Belgique

    A buyer left me feedback last night for 149 items and although the feedback itself has appeared in the list of feedback received, this has not been added to the total number of feedback received. Is this because of the 100+ items method?
    • Posté le 28 sept. 2017 à 05:26
    • #748442
    Hello Moonstone,

    The feedback counter does not change inreal time, but needs several hours to update. New feedback should show the next day.
  • stempelwolf
    Compte fermé
    free

    170 messages

    Allemagne

    Hello Moonstone,

    The feedback counter does not change inreal time, but needs several hours to update. New feedback should show the next day.
    • Posté le 29 sept. 2017 à 01:57
    • #748712
    Dear Dimitri,

    the counter works only at the feedbackside. The counter next to the nickname shows the sum of thursday last week.

    Best regards
    Stempelwolf
  • moonstone
    moonstone 100% (55061x)
    advanced

    1025 messages

    Royaume-Uni

    Hello Moonstone,

    The feedback counter does not change inreal time, but needs several hours to update. New feedback should show the next day.
    • Posté le 29 sept. 2017 à 01:57
    • #748712
    Dimitri,

    As stempelwolf says, the counter beside the nickname is not updating. In addition, I received 3 feedbacks on Friday (29th), which were at first added to my feedback total - 23336 to 23339. These 3 feedback were later removed? This part of the system is not working at present.
  • @dimitri
    Administrateur
    @dimitri

    829 messages

    Belgique

    Dimitri,

    As stempelwolf says, the counter beside the nickname is not updating. In addition, I received 3 feedbacks on Friday (29th), which were at first added to my feedback total - 23336 to 23339. These 3 feedback were later removed? This part of the system is not working at present.
    • Posté le 1 oct. 2017 à 06:39
    • #749636
    Hey guys,

    Thank you for your feedback.

    We confirm that there's an issue with the nickname feedback counter. We already found the cause and are working on a fix :cool:
  • moonstone
    moonstone 100% (55061x)
    advanced

    1025 messages

    Royaume-Uni

    Hey guys,

    Thank you for your feedback.

    We confirm that there's an issue with the nickname feedback counter. We already found the cause and are working on a fix :cool:
    • Posté le 2 oct. 2017 à 01:56
    • #749897
    Thanks, Dimitri.

    Presumably 'missing' feedback will be restored.
  • moonstone
    moonstone 100% (55061x)
    advanced

    1025 messages

    Royaume-Uni

    Things continue to decline .

    Feedback is registering beside the seller nickname and then subsequently disappearing.

    Feedback given is not being shown in the buyer's feedback total

    Sales are being 'redated to current date' randomly and appearing at the top of sales listings.

    What on earth is going on????
  • wycombe1
    wycombe1 100% (87799x)
    premium

    1934 messages

    Royaume-Uni

    "What on earth is going on????"

    My sentiments exactly. Nothing seems to work as it should on a permanent basis. I realise we are in a transition phase where data bases are being shifted to new servers so we can expect glitches and hiccups but there seems no time line to show when we can expect a stable and fully working site.
  • @dimitri
    Administrateur
    @dimitri

    829 messages

    Belgique

    "What on earth is going on????"

    My sentiments exactly. Nothing seems to work as it should on a permanent basis. I realise we are in a transition phase where data bases are being shifted to new servers so we can expect glitches and hiccups but there seems no time line to show when we can expect a stable and fully working site.
    • Posté le 5 oct. 2017 à 04:51
    • #751892
    Hey guys,

    The truth of the matter is that the juggling and synchronising of old and new data (and technology) is very complex. While we do our utmost best to minimise any risks, we sometimes stumble upon surprises we couldn't have foreseen.

    It's basically a chicken and egg problem as hotfixing issues further complexifies the technical situation, but time is needed to shift all data, so we can't leave these issues on the website.

    If all goes according to plan next week the latest shift should take place. After that we'll probably need a few more weeks to stabilise the website and fix any repercussions the shift might have caused. This should give us a proper and clean base to work with and the random glitches and hiccups should cease.

    We realise that this is a very difficult situation for our customers. We assure you that nothing is more important to us at the moment than providing you with a stable platform. I'd like to stress that customer satisfaction is our TOP priority.
  • moonstone
    moonstone 100% (55061x)
    advanced

    1025 messages

    Royaume-Uni

    Hey guys,

    The truth of the matter is that the juggling and synchronising of old and new data (and technology) is very complex. While we do our utmost best to minimise any risks, we sometimes stumble upon surprises we couldn't have foreseen.

    It's basically a chicken and egg problem as hotfixing issues further complexifies the technical situation, but time is needed to shift all data, so we can't leave these issues on the website.

    If all goes according to plan next week the latest shift should take place. After that we'll probably need a few more weeks to stabilise the website and fix any repercussions the shift might have caused. This should give us a proper and clean base to work with and the random glitches and hiccups should cease.

    We realise that this is a very difficult situation for our customers. We assure you that nothing is more important to us at the moment than providing you with a stable platform. I'd like to stress that customer satisfaction is our TOP priority.
    • Posté le 6 oct. 2017 à 06:14
    • #752297
    Hi Dimitri,

    Many thanks for responding to my messages. I do appreciate that the team is trying to bring about a better system but the time it's taking and the various problems which are occurring do lead to ongoing frustration.

    We all hope that stability is coming sooner rather than later and we can get back to doing what we all want to do without the confusion that has been caused.

    Best wishes for all your efforts,
    Sam

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