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Comments not recording when feedback left

  • wycombe1
    wycombe1 100% (89952x)
    premium

    1956 messages

    Royaume-Uni

    I usually leave feedback in batches and have found on several occasions my comment is not being entered when feedback is left.

    I enter the comment in the box provided then scroll down and tick the boxes where I want the feedback applied and then at the bottom of the page click to record the feedback.

    It is somewhat annoying to find that no comment has been recorded when checking at a later time. Although I do not place a lot of importance on receiving feedback I know some of my customers do cherish their feedback scores and comments and probably think I don't 'give a monkeys' when leaving it. Has anyone else come across this or is it peculiar to me?
  • Compte supprimé
    Compte supprimé

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    Royaume-Uni

    I usually leave feedback in batches and have found on several occasions my comment is not being entered when feedback is left.

    I enter the comment in the box provided then scroll down and tick the boxes where I want the feedback applied and then at the bottom of the page click to record the feedback.

    It is somewhat annoying to find that no comment has been recorded when checking at a later time. Although I do not place a lot of importance on receiving feedback I know some of my customers do cherish their feedback scores and comments and probably think I don't 'give a monkeys' when leaving it. Has anyone else come across this or is it peculiar to me?
    • Posté le 16 sept. 2015 à 03:53
    • #558300
    Les informations ne sont plus disponibles car le compte de cet utilisateur est supprimé (Règlement RGPD)
  • wycombe1
    wycombe1 100% (89952x)
    premium

    1956 messages

    Royaume-Uni

    Les informations ne sont plus disponibles car le compte de cet utilisateur est supprimé (Règlement RGPD)
    • Posté le 16 sept. 2015 à 16:32
    • #558372
    The problem I have is intermittent. The last batches left had no problems whatsoever. To be honest it is not a big problem for me except I know some customers become disgruntled when they see no comment against a 100% feedback given - but it is not a difficult matter to rectify - just time consuming!
  • Compte supprimé
    Compte supprimé

    0 message

    Royaume-Uni

    The problem I have is intermittent. The last batches left had no problems whatsoever. To be honest it is not a big problem for me except I know some customers become disgruntled when they see no comment against a 100% feedback given - but it is not a difficult matter to rectify - just time consuming!
    • Posté le 17 sept. 2015 à 02:34
    • #558390
    Les informations ne sont plus disponibles car le compte de cet utilisateur est supprimé (Règlement RGPD)