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Three days now: I can't get the search engine to work

  • mermaid163
    mermaid163 --% (11837x)

    36 messages

    États-Unis

    I can click and open up links from my favorites email notifications. I can even place a bid. But I can't get the SEARCH to work. HELP please!:)
  • mermaid163
    mermaid163 --% (11837x)

    36 messages

    États-Unis

    I can link to individual listings from my email notifications of favorites, but when I go to see all items in a seller's store, Http 500 error message. When I go to do a search from the main BUY homepage, I get the same error.
  • mermaid163
    mermaid163 --% (11837x)

    36 messages

    États-Unis

    I also get the message "502 Bad Gateway."
  • @miranda
    Administrateur
    @miranda

    535 messages

    Belgique

    Hello,

    We are sorry for the issue you are experiencing.
    This issue is related to your watching list which contains over 50.000 items.
    This has an impact on your favourite lists and on your searches.
    We are working on this issue.

    As soon as it is fixed, I will let you know.

    Regards,
    Miranda
  • mermaid163
    mermaid163 --% (11837x)

    36 messages

    États-Unis

    Hello,

    We are sorry for the issue you are experiencing.
    This issue is related to your watching list which contains over 50.000 items.
    This has an impact on your favourite lists and on your searches.
    We are working on this issue.

    As soon as it is fixed, I will let you know.

    Regards,
    Miranda
    • Posté le 14 oct. 2019 à 08:34
    • #1049533
    Thank you for explaining the problem. I am trying to delete many of the items from my watched list:) Is it possible to delete more than one at a time?
    Thanks again,
    Trishia
  • @miranda
    Administrateur
    @miranda

    535 messages

    Belgique

    Hi Trishia,

    The issue is now fixed, you should no longer encounter this problem.

    Deleting several watched items from your list at the same time is not possible I am afraid.

    I assume you won't be deleting your 50.000 items as this would take too much time but what you can start doing from now on, is deleting all the ones that have been closed recently.
    It's just getting in the habit of deleting them in order to have a much cleaner list.

    Have a good day,
    Miranda
  • mermaid163
    mermaid163 --% (11837x)

    36 messages

    États-Unis

    Thanks again so much! I am indeed working on deleting items:) It will be a slow but steady process! :D

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