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Problem with messages

  • mjocovers
    mjocovers 100% (30497x)
    standard

    474 messages

    Royaume-Uni

    Messages I received since this morning are not appearing in my Delcampe Messages.

    I only knew I got messages when I checked my email account direct, as they were not in Delcampe messages
  • @dimitri
    Administrateur
    @dimitri

    829 messages

    Belgique

    Messages I received since this morning are not appearing in my Delcampe Messages.

    I only knew I got messages when I checked my email account direct, as they were not in Delcampe messages
    • Posté le 30 oct. 2017 à 19:25
    • #768695
    Hello,

    Could you please send us an example (with header) at en@delcampe-support.com ?

    Thank you in advance.
  • mjocovers
    mjocovers 100% (30497x)
    standard

    474 messages

    Royaume-Uni

    Hello,

    Could you please send us an example (with header) at en@delcampe-support.com ?

    Thank you in advance.
    • Posté le 31 oct. 2017 à 05:27
    • #769040
    I just sent you one of the messages I got this morning. None of the messages I have received since yesterday morning are showing in my Delcampe Messages
  • mjocovers
    mjocovers 100% (30497x)
    standard

    474 messages

    Royaume-Uni

    I just, finally, received a message in my Delcampe Messages. However the missing ones from earlier today & yesterday are still not there.
  • hoatzinstamps
    hoatzinstamps 100% (130176x)
    PRO advanced

    1115 messages

    Royaume-Uni

    Hello,

    Could you please send us an example (with header) at en@delcampe-support.com ?

    Thank you in advance.
    • Posté le 31 oct. 2017 à 05:27
    • #769040
    I suspect everyone was affected.
    Messages were being being received but not showing up in the Messages Box on Delcampe.

    Alan Catherall
    [Hoatzinstamps]
  • pipeline
    pipeline 100% (43034x)
    advanced

    448 messages

    Danemark

    Hello,

    Could you please send us an example (with header) at en@delcampe-support.com ?

    Thank you in advance.
    • Posté le 31 oct. 2017 à 05:27
    • #769040
    The same here.
    Yesterday 1 message received
    Today no messages received
    There should have much more.

    Yesterday 1 message sent
    also here there should have been much more

    And Dimitri why is the site still going down and down and down??
    This happens Yesterday morning while I was listing some items.
    and also this morning I suddently got the ERROR and the site went down.

    If this happens more times a day this explaine the low visits at the auctions.
  • hoatzinstamps
    hoatzinstamps 100% (130176x)
    PRO advanced

    1115 messages

    Royaume-Uni

    Hello,

    Could you please send us an example (with header) at en@delcampe-support.com ?

    Thank you in advance.
    • Posté le 31 oct. 2017 à 05:27
    • #769040
    I have now noticed that messages are going to my Delcampe Message Box but are not being sent to me! So if a buyer has a question I am not aware of it unless by chance I check my Delcampe Message Box. Problems just seem to get compounded!

    Alan Catherall
    [Hoatzinstamps]
  • mjocovers
    mjocovers 100% (30497x)
    standard

    474 messages

    Royaume-Uni

    I have now noticed that messages are going to my Delcampe Message Box but are not being sent to me! So if a buyer has a question I am not aware of it unless by chance I check my Delcampe Message Box. Problems just seem to get compounded!

    Alan Catherall
    [Hoatzinstamps]
    • Posté le 31 oct. 2017 à 07:57
    • #769307
    Yes I just checked and there was message in my Delcampe earlier today that I did not receive in my email.

    But now the last 4 messages have appeared in both My Messages and my email OK, so maybe the problem is resolved? But I have no faith that the same or another problem won't happen again very soon. I now dread each time I use Delcampe that there will be another problem :psy:

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