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Delcampe sends my *old* address to PayPal!

  • bjornmu
    bjornmu 100% (733x)
    free

    140 messages

    Norvège

    I moved last month and got my address changed with the credit card company (that was automatic), with PayPal and on Delcampe. But when I made my first payment with PayPal after that, I was puzzled by seeing the *old* address being shown as the ship to address. I had to click a drop down menu to select the new one.

    Now a month later I made another payment and this time I didn't notice until I read the confirmation email from PP that it had the old address. :what:

    There is no trace of my old address in PayPal nor in Delcampe, as far as I can see. Even the payment request in Delcampe has the new address. I'm pretty sure the old address comes from the auction site and not from PayPal, because when I look at payments from eBay, it has my address slightly malformed in the way eBay forces me to (with a meaningless . before the postal code).

    What's going on here? I hope I won't have to manually change the address every time I need to pay for an item in the future. :mad:

  • @webmaster
    Administrateur
    @webmaster --% (5x)
    free

    6991 messages

    Belgique

    I moved last month and got my address changed with the credit card company (that was automatic), with PayPal and on Delcampe. But when I made my first payment with PayPal after that, I was puzzled by seeing the *old* address being shown as the ship to address. I had to click a drop down menu to select the new one.

    Now a month later I made another payment and this time I didn't notice until I read the confirmation email from PP that it had the old address. :what:

    There is no trace of my old address in PayPal nor in Delcampe, as far as I can see. Even the payment request in Delcampe has the new address. I'm pretty sure the old address comes from the auction site and not from PayPal, because when I look at payments from eBay, it has my address slightly malformed in the way eBay forces me to (with a meaningless . before the postal code).

    What's going on here? I hope I won't have to manually change the address every time I need to pay for an item in the future. :mad:

    • Posté le 31 oct. 2016 à 14:21
    • #609358
    Hi Bjorn,

    I advise you to contact our customer support and give them your old and new addresses, so they can check