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complicated invoicing

  • 3rosas
    3rosas 100% (31911x)
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    17 messages

    Espagne

    I do not understand how invoicing has to be done when a buyer has purchased one or more items before and, after receipt of my invoice for the old items, has purchased again a few items. Previously I just adjusted the invoice to include the newly purchased items. But now it seems impossible to do this. Apparently Delcampe wants you to make first a new invoice, only for the new items and after that to group them together into a new invoice. This means that my buyers will become utterly confused as they receive 2 invoices after each other: one for the new items and one for the items grouped with the old invoice.
    Is this the correct procedure? Is it not rather confusing? The old situation was much easier and better to understand both for the seller and even more important, also for the buyer.
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    Portugal

    I do not understand how invoicing has to be done when a buyer has purchased one or more items before and, after receipt of my invoice for the old items, has purchased again a few items. Previously I just adjusted the invoice to include the newly purchased items. But now it seems impossible to do this. Apparently Delcampe wants you to make first a new invoice, only for the new items and after that to group them together into a new invoice. This means that my buyers will become utterly confused as they receive 2 invoices after each other: one for the new items and one for the items grouped with the old invoice.
    Is this the correct procedure? Is it not rather confusing? The old situation was much easier and better to understand both for the seller and even more important, also for the buyer.
    • Posté le 30 juin 2014 à 05:59
    • #509528
    Les informations ne sont plus disponibles car le compte de cet utilisateur est supprimé (Règlement RGPD)
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    Compte supprimé

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    Belgique

    I do not understand how invoicing has to be done when a buyer has purchased one or more items before and, after receipt of my invoice for the old items, has purchased again a few items. Previously I just adjusted the invoice to include the newly purchased items. But now it seems impossible to do this. Apparently Delcampe wants you to make first a new invoice, only for the new items and after that to group them together into a new invoice. This means that my buyers will become utterly confused as they receive 2 invoices after each other: one for the new items and one for the items grouped with the old invoice.
    Is this the correct procedure? Is it not rather confusing? The old situation was much easier and better to understand both for the seller and even more important, also for the buyer.
    • Posté le 30 juin 2014 à 05:59
    • #509528
    Les informations ne sont plus disponibles car le compte de cet utilisateur est supprimé (Règlement RGPD)
  • 3rosas
    3rosas 100% (31911x)
    free

    17 messages

    Espagne

    Les informations ne sont plus disponibles car le compte de cet utilisateur est supprimé (Règlement RGPD)
    • Posté le 30 juin 2014 à 07:22
    • #509535
    My point is that it is silly that you have to send 3 invoices to the buyer: one for the old items, one for the new items and another one to group them together. It is not only extra work for the seller but also rather confusing for the buyer!

    Previously in case of new items you just prepared a new invoice that included the old AND new items in one invoice. Why change and make it complicated while it worked before without any problems!!