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Problem with payment requests?

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    États-Unis

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  • mainlypostcards
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    Royaume-Uni

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    • Posté le 7 août 2010 à 14:58
    • #293022
    Hi Lilo,

    I don't think there is a problem as I have been receiving my payments alright.
    First, remember it's holiday time and some of your buyers may have placed a bid just before going on holiday.

    As far as what is reasonable is concerned, I think we all operate slightly differently, but this is the way I operate.

    Invoice on day of purchase.
    Once a week I check all my outstanding payments. Anything between 7 and 14 days old, gets a reminder through the Delcampe messaging system. Anything over 2 weeks old gets a repeat invoice.
    When an item still hasn't been paid after a full month, I report it as unpaid, claim my fees back and leave negative feedback and relist the item.

    Of course, if there has been communication with my buyer, i.e. stating they are on holiday and will pay on or shortly after x date or they will be bidding on something else in x day's time, then I will wait until after that date.

    Some people may consider the above too long and will take action much earlier.
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    États-Unis

    Hi Lilo,

    I don't think there is a problem as I have been receiving my payments alright.
    First, remember it's holiday time and some of your buyers may have placed a bid just before going on holiday.

    As far as what is reasonable is concerned, I think we all operate slightly differently, but this is the way I operate.

    Invoice on day of purchase.
    Once a week I check all my outstanding payments. Anything between 7 and 14 days old, gets a reminder through the Delcampe messaging system. Anything over 2 weeks old gets a repeat invoice.
    When an item still hasn't been paid after a full month, I report it as unpaid, claim my fees back and leave negative feedback and relist the item.

    Of course, if there has been communication with my buyer, i.e. stating they are on holiday and will pay on or shortly after x date or they will be bidding on something else in x day's time, then I will wait until after that date.

    Some people may consider the above too long and will take action much earlier.
    • Posté le 7 août 2010 à 15:52
    • #293030
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    États-Unis

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    • Posté le 7 août 2010 à 20:14
    • #293038
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  • alan65
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    • Posté le 7 août 2010 à 20:14
    • #293038
    I basically follow Mainly's timetable. I send a 2nd invoice after 3 weeks; I start a Dispute after 4 weeks and you'd be surprised how many buyers respond immediately after the Dispute is started. (I'd guess 1/3 to 1/2 late responders pay immediately after this stage.)

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