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please advise.

  • subhayub25
    subhayub25 100% (1011x)

    6 messages

    Royaume-Uni

    I bought a cover from a seller in Algeria. Due to Lockdown he could not send it immediately. He sent the item more than a month ago but I have not received it. He is not responding to emails nor he is tracking his item with Algerian Posts. Delcampe will not open a dispute as the transaction happened more than 90 days ago. But it was he who wanted more time because of the pandemic. Any idea what I can do about it. Thanks
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  • emmbersplace
    emmbersplace 88% (13050x)
    standard

    908 messages

    Philippines

    Hi....If your seller has given you a tracking number, you can track yourself using an international free postal tracking site. This will provide information from date of posting worldwide

    The one I use is trackitonline.org. Just enter the tracking number and destination UK. Free site and registration is not required

    I often send from Philippines to UK. Nowadays that is taking about 4-6 weeks instead of the previous 2-3 weeks with delays in both the Philippines and UK postal services plus longer Customs clearance times.

    If you are still not happy, you can make a chargeback for non receipt if you paid by paypal or credit card. I do not think Delcampe ever reimburse directly for non delivery.
  • wycombe1
    wycombe1 100% (87784x)
    premium

    1933 messages

    Royaume-Uni

    Covid-19 is delaying everything.

    From Africa many countries are not offering any services so mailed items are being held often until a service resumes. Suppliers from these places have been using courier services like DHL as they are the only ones operating. Egypt being a good example for instance.

    You can only wait until normal services resume. Royal Mail did have a web page with current postal service conditions world wide - not too sure if that is still operating but a Google search may find it.
  • wycombe1
    wycombe1 100% (87784x)
    premium

    1933 messages

    Royaume-Uni

    The web page is still operational and was last updated very recently.

    Scroll down to Algeria and see what is says.


    Lien (https)
  • wycombe1
    wycombe1 100% (87784x)
    premium

    1933 messages

    Royaume-Uni

    Sorry not much help to you - Algeria is not listed probably because they have provided no information. If you speak French you can try the Algerian Post web site.l
  • subhayub25
    subhayub25 100% (1011x)

    6 messages

    Royaume-Uni

    Sorry not much help to you - Algeria is not listed probably because they have provided no information. If you speak French you can try the Algerian Post web site.l
    • Posté le 13 nov. 2020 à 04:51
    • #1210102
    Thanks- I don't. But good learning point. May be everyone should be careful.
  • subhayub25
    subhayub25 100% (1011x)

    6 messages

    Royaume-Uni

    Hi....If your seller has given you a tracking number, you can track yourself using an international free postal tracking site. This will provide information from date of posting worldwide

    The one I use is trackitonline.org. Just enter the tracking number and destination UK. Free site and registration is not required

    I often send from Philippines to UK. Nowadays that is taking about 4-6 weeks instead of the previous 2-3 weeks with delays in both the Philippines and UK postal services plus longer Customs clearance times.

    If you are still not happy, you can make a chargeback for non receipt if you paid by paypal or credit card. I do not think Delcampe ever reimburse directly for non delivery.
    • Posté le 13 nov. 2020 à 04:31
    • #1210075
    Many thanks- this is really helpful.
  • subhayub25
    subhayub25 100% (1011x)

    6 messages

    Royaume-Uni

    Covid-19 is delaying everything.

    From Africa many countries are not offering any services so mailed items are being held often until a service resumes. Suppliers from these places have been using courier services like DHL as they are the only ones operating. Egypt being a good example for instance.

    You can only wait until normal services resume. Royal Mail did have a web page with current postal service conditions world wide - not too sure if that is still operating but a Google search may find it.
    • Posté le 13 nov. 2020 à 04:43
    • #1210090
    Many thanks . really good info I am getting. Very grateful.
  • subhayub25
    subhayub25 100% (1011x)

    6 messages

    Royaume-Uni

    The web page is still operational and was last updated very recently.

    Scroll down to Algeria and see what is says.


    Lien (https)
    • Posté le 13 nov. 2020 à 04:49
    • #1210099
    Thanks Again.
  • auctionmike1
    Compte fermé
    free

    29 messages

    Royaume-Uni

    I have just received two different auction lots from two different vendors both in India where the sale concluded in APRIL. They were tracked, and sat for a LONG time in India and then a long time in UK. You may just have to make allowances.
  • subhayub25
    subhayub25 100% (1011x)

    6 messages

    Royaume-Uni

    I have just received two different auction lots from two different vendors both in India where the sale concluded in APRIL. They were tracked, and sat for a LONG time in India and then a long time in UK. You may just have to make allowances.
    • Posté le 22 nov. 2020 à 10:51
    • #1214527
    Thank you. Possibly yes as I do not have any option.

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