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Delcampe Pay refund

  • richnoddystamps
    Compte fermé
    PRO free

    232 messages

    Royaume-Uni

    I have received payment from a buyer for 5 items, which is paid for through Delcampe pay. I am unable to supply one of these items so need to refund. Is it me, or can you only refund the entire amount? Or is there a function to allow refund of a single item from an order of 5?
  • wycombe1
    wycombe1 100% (87784x)
    premium

    1933 messages

    Royaume-Uni

    You can only refund all of a payment. I brought this up some weeks ago as I was in a similar situation.

    In the end my buyer simply purchased other items and I deducted the refund due from his new order. I had another that had a Paypal account and I send the money due via that.
  • scorpion1151
    scorpion1151 100% (12969x)
    standard

    16 messages

    Grèce

    I have received payment from a buyer for 5 items, which is paid for through Delcampe pay. I am unable to supply one of these items so need to refund. Is it me, or can you only refund the entire amount? Or is there a function to allow refund of a single item from an order of 5?
    • Posté le 22 juin 2020 à 17:43
    • #1161331
    Major problem for delcampe. I had the same experience and the buyer had also Pay Pal and I refund their money.
  • richnoddystamps
    Compte fermé
    PRO free

    232 messages

    Royaume-Uni

    Can anyone help me. I no longer wish to accept Delcampe Pay (DCP) payments but have money in my account which I intend to spend within Delcampe. My aim is to completely stop any use of DCP. I can only find a way to close the account completely by removing any funds within the account, but to do that I must send documents that I do not possess. This was not clearly explained to me when I was coerced into using DCP in the first place.

    I use DCP to pay my monthly fees, but the income to the account exceeds the fees so I now have money that I cannot access.

    Is there a way of disabling incoming payments without closing the account?
  • @marion
    Administrateur
    @marion

    589 messages

    Belgique

    Can anyone help me. I no longer wish to accept Delcampe Pay (DCP) payments but have money in my account which I intend to spend within Delcampe. My aim is to completely stop any use of DCP. I can only find a way to close the account completely by removing any funds within the account, but to do that I must send documents that I do not possess. This was not clearly explained to me when I was coerced into using DCP in the first place.

    I use DCP to pay my monthly fees, but the income to the account exceeds the fees so I now have money that I cannot access.

    Is there a way of disabling incoming payments without closing the account?
    • Posté le 8 sept. 2020 à 19:33
    • #1186732
    Hello,


    We can see that you wrote to us via our contact form.

    An email answering your questions has just been sent to you.


    Kind regards,

    Marion - Delcampe Customer Service

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