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Completely Crap Support

  • richnoddystamps
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    232 messages

    Royaume-Uni

    Does anybody know of a telephone contact for Delcampe. I have been trying to connect to Delcampes API system for 18 months, and I am getting no help from support at all. They are either totally rubbish at trying to connect, or, more likely they couldn't care less. I have had sporadic answers from Xavier and Benjamin, but it seems that once they have answered they seem to think the job is done and I never here from them again until I chase.:angryfire: I have 18,000 items ready to list so you would have thought they might help. The last message I got was the Mr Delcampe would be involved....that was 29 day ago and still nothing. I would like to speak to them by phone but, rather unsurprisingly they don't have a phone number listed anywhere. Any help would be gratefully received.
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    Royaume-Uni

    Does anybody know of a telephone contact for Delcampe. I have been trying to connect to Delcampes API system for 18 months, and I am getting no help from support at all. They are either totally rubbish at trying to connect, or, more likely they couldn't care less. I have had sporadic answers from Xavier and Benjamin, but it seems that once they have answered they seem to think the job is done and I never here from them again until I chase.:angryfire: I have 18,000 items ready to list so you would have thought they might help. The last message I got was the Mr Delcampe would be involved....that was 29 day ago and still nothing. I would like to speak to them by phone but, rather unsurprisingly they don't have a phone number listed anywhere. Any help would be gratefully received.
    • Posté le 24 mai 2014 à 10:44
    • #504608
    Les informations ne sont plus disponibles car le compte de cet utilisateur est supprimé (Règlement RGPD)
  • mainlypostcards
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    Royaume-Uni

    Does anybody know of a telephone contact for Delcampe. I have been trying to connect to Delcampes API system for 18 months, and I am getting no help from support at all. They are either totally rubbish at trying to connect, or, more likely they couldn't care less. I have had sporadic answers from Xavier and Benjamin, but it seems that once they have answered they seem to think the job is done and I never here from them again until I chase.:angryfire: I have 18,000 items ready to list so you would have thought they might help. The last message I got was the Mr Delcampe would be involved....that was 29 day ago and still nothing. I would like to speak to them by phone but, rather unsurprisingly they don't have a phone number listed anywhere. Any help would be gratefully received.
    • Posté le 24 mai 2014 à 10:44
    • #504608
    Your timing is rather unfortunate. Everything has been overtaken by the "upgrade" of the checkout system - that is the most likely reason why you haven't had any reply.

    I have about half a dozen of outstanding messages and normally they are really good at replying promptly.
  • richnoddystamps
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    232 messages

    Royaume-Uni

    Les informations ne sont plus disponibles car le compte de cet utilisateur est supprimé (Règlement RGPD)
    • Posté le 24 mai 2014 à 11:26
    • #504613
    Thanks for the thought. I may well try them even if only to get a message to the tech team.
  • richnoddystamps
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    232 messages

    Royaume-Uni

    Your timing is rather unfortunate. Everything has been overtaken by the "upgrade" of the checkout system - that is the most likely reason why you haven't had any reply.

    I have about half a dozen of outstanding messages and normally they are really good at replying promptly.
    • Posté le 24 mai 2014 à 14:41
    • #504641
    I may have accepted that the upgrade would divert the teams attention but for the fact that this has been going on for 18 months. Its like they offer a service, the API system, but nobody in support has the slightest idea as to how it works or what to do about it, so they just don't bother replying. I run my own million pound business and if my staff acted like this I would dismiss them!
  • emmbersplace
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    908 messages

    Philippines

    Does anybody know of a telephone contact for Delcampe. I have been trying to connect to Delcampes API system for 18 months, and I am getting no help from support at all. They are either totally rubbish at trying to connect, or, more likely they couldn't care less. I have had sporadic answers from Xavier and Benjamin, but it seems that once they have answered they seem to think the job is done and I never here from them again until I chase.:angryfire: I have 18,000 items ready to list so you would have thought they might help. The last message I got was the Mr Delcampe would be involved....that was 29 day ago and still nothing. I would like to speak to them by phone but, rather unsurprisingly they don't have a phone number listed anywhere. Any help would be gratefully received.
    • Posté le 24 mai 2014 à 10:44
    • #504608
    I use website.informer.com for phone nos, rankings etc of any website.

    The Delcampe phone contact details etc on on there in the 'whois' section after the Alexa rankings.

    Hope you get a response
  • @webmaster
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    6991 messages

    Belgique

    Does anybody know of a telephone contact for Delcampe. I have been trying to connect to Delcampes API system for 18 months, and I am getting no help from support at all. They are either totally rubbish at trying to connect, or, more likely they couldn't care less. I have had sporadic answers from Xavier and Benjamin, but it seems that once they have answered they seem to think the job is done and I never here from them again until I chase.:angryfire: I have 18,000 items ready to list so you would have thought they might help. The last message I got was the Mr Delcampe would be involved....that was 29 day ago and still nothing. I would like to speak to them by phone but, rather unsurprisingly they don't have a phone number listed anywhere. Any help would be gratefully received.
    • Posté le 24 mai 2014 à 10:44
    • #504608
    Dear Andrew,


    I completely understand. But, believe me, support team is not the one to blame here. They put much pressure on the technical one to get replies.

    The fact your request was not handled anymore came to my attention recently. As, after the last big upgrade of the site (which was not as how it should have been), I am now in charge of the Technical Management. Having decided to not work anymore with the previous person in charge.

    I remember I reminded myself at least one or two times him to follow your request (as support brought it every time to my attention).

    I will look now into my emails (many requests as yours in queue, unfortunately) to give you the followup.


    Please receive our apologies for the delay. Your request was waiting for a long time in a technical mailbox, without even being considered...
  • richnoddystamps
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    232 messages

    Royaume-Uni

    Dear Andrew,


    I completely understand. But, believe me, support team is not the one to blame here. They put much pressure on the technical one to get replies.

    The fact your request was not handled anymore came to my attention recently. As, after the last big upgrade of the site (which was not as how it should have been), I am now in charge of the Technical Management. Having decided to not work anymore with the previous person in charge.

    I remember I reminded myself at least one or two times him to follow your request (as support brought it every time to my attention).

    I will look now into my emails (many requests as yours in queue, unfortunately) to give you the followup.


    Please receive our apologies for the delay. Your request was waiting for a long time in a technical mailbox, without even being considered...
    • Posté le 26 mai 2014 à 00:28
    • #504774
    Just to close off this post; After Sebastien got involved the issues I was having were very swiftly dealt with and I am now 'live' using API.....Thanks Sebastien.

    ....by the way...API ROCKS!!