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Mangopay Refund Button Missing

  • stampmall
    stampmall 100% (14606x)
    free

    31 messages

    Australie

    I went to do a Refund on Mangopay, which is normally so simple, only to find that the refund Button has been removed.

    Why is this ??

    I would ask by the Contacts to Admin., but replies have been taking over a week lately.
    Somehow I think the Forum is a quicker way to the answer ??
    board
  • tris_nerima
    tris_nerima 97% (58188x)
    advanced

    449 messages

    Canada

    I have the same problem. I am becoming very frustrated with all the issues on Delcampe.
    There doesn't seem that any solutions or answers are coming. It's too bad. I will wait just a
    little while longer...this is unacceptable.
  • tris_nerima
    tris_nerima 97% (58188x)
    advanced

    449 messages

    Canada

    I went to do a Refund on Mangopay, which is normally so simple, only to find that the refund Button has been removed.

    Why is this ??

    I would ask by the Contacts to Admin., but replies have been taking over a week lately.
    Somehow I think the Forum is a quicker way to the answer ??
    • Posté le 22 mai 2024 à 22:45
    • #1748516
    There is no way of refunding a buyer with mangopay
    There're no refund prompts? What is going on here?
  • Compte supprimé
    Compte supprimé

    0 message

    Suède

    Les informations ne sont plus disponibles car le compte de cet utilisateur est supprimé (Règlement RGPD)
    board
  • Compte supprimé
    Compte supprimé

    0 message

    Suède

    Les informations ne sont plus disponibles car le compte de cet utilisateur est supprimé (Règlement RGPD)
    board
  • stampmall
    stampmall 100% (14606x)
    free

    31 messages

    Australie

    Les informations ne sont plus disponibles car le compte de cet utilisateur est supprimé (Règlement RGPD)
    • Posté le 23 mai 2024 à 11:29
    • #1749026
    Yes, but the Refund Button is MISSING !!
    Have a look at the image I provided.

    For one transaction the button is there, for the other it is NOT ?????
    I need to refund one item, not the whole order.
  • sammlerkalle
    Compte fermé
    PRO free

    881 messages

    Allemagne

    I went to do a Refund on Mangopay, which is normally so simple, only to find that the refund Button has been removed.

    Why is this ??

    I would ask by the Contacts to Admin., but replies have been taking over a week lately.
    Somehow I think the Forum is a quicker way to the answer ??
    • Posté le 22 mai 2024 à 22:45
    • #1748516
    I'll try to guess:
    Is the top payment amount higher than your current Mangopay balance and the bottom payment amount is lower?
  • stampmall
    stampmall 100% (14606x)
    free

    31 messages

    Australie

    I'll try to guess:
    Is the top payment amount higher than your current Mangopay balance and the bottom payment amount is lower?
    • Posté le 24 mai 2024 à 12:24
    • #1749710
    No my Balance is several hundred dollars, this transaction was for under $10.

    No the button is missing completely. No way to do a refund.
    I note I am not alone as another member started a similar thread.

    Lien (https)

    Quote.
    "There is no way of refunding a buyer with mangopay
    There're no refund prompts? What is going on here?"
  • stampmall
    stampmall 100% (14606x)
    free

    31 messages

    Australie

    There is no way of refunding a buyer with mangopay
    There're no refund prompts? What is going on here?
    • Posté le 23 mai 2024 à 11:07
    • #1748993
    There is another thread about the same issue here
    Lien (https)

    No response by Delcampe.

    I do sympathise with the Staff, it must be a very stressful time to be working there, however the forums should be Monitored and responded to in a timely manner regardless.

    My sales have followed the nosedive of most Sellers, as noted in many threads.
    Time to re-activate my e$%^ account with the higher value items.

    This place has dust settling on it....
  • @miranda
    Administrateur
    @miranda

    525 messages

    Belgique

    Hi everyone,

    Our IT department is aware of this issue.
    As soon as it is fixed, we'll let you know.

    Kind regards,
    Miranda
  • @miranda
    Administrateur
    @miranda

    525 messages

    Belgique

    I have the same problem. I am becoming very frustrated with all the issues on Delcampe.
    There doesn't seem that any solutions or answers are coming. It's too bad. I will wait just a
    little while longer...this is unacceptable.
    • Posté le 23 mai 2024 à 11:03
    • #1748987
    Hi Tris_nerima,

    The button "Refund" for all your Mangopay payments.

    Please contact me directly through our Contact form if you don't see them Lien (https)
    board
  • tris_nerima
    tris_nerima 97% (58188x)
    advanced

    449 messages

    Canada

    Hi Tris_nerima,

    The button "Refund" for all your Mangopay payments.

    Please contact me directly through our Contact form if you don't see them Lien (https)
    • Posté le 27 mai 2024 à 03:59
    • #1750628
    Miranda...there is no way of sending a refund older than 60 days on Mangopay. I can not see any solution.
    Please advise.
  • @miranda
    Administrateur
    @miranda

    525 messages

    Belgique

    Hi "tris_nerima",

    That's because items that were sold over 60 days ago cannot be refunded.
    It has always been the case.
    This is also what I said to you by email earlier today. You have received my reply since you have replied to me not long ago by email.

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