3DSecure authentication failed

  • Oppeneimer

    3 messages

    États-Unis

    Hello,
    I’ve used Mangopay before, but today, while trying to pay for a purchase, a message came up that “3DSecure authentication failed.”
    I called my bank to see if they were blocking Mangopay (i’m in the US and they thought it was fraudulent before) but they insisted they weren’t.
    I tried deleting my bank card and re-adding it, but got the same message.
    Any ideas what i could do?
    Thank you.
  • @elise
    Administrateur

    785 messages

    Belgique

    Hello,
    I’ve used Mangopay before, but today, while trying to pay for a purchase, a message came up that “3DSecure authentication failed.”
    I called my bank to see if they were blocking Mangopay (i’m in the US and they thought it was fraudulent before) but they insisted they weren’t.
    I tried deleting my bank card and re-adding it, but got the same message.
    Any ideas what i could do?
    Thank you.
    • Posté le 10 avr. 2024 à 14:21
    • #1722416
    Hello,

    Thank you for your message.

    If you need assistance with Mangopay, please contact us though our contact form: Lien (https)

    Best regards,

    Elise - Customer service
  • Oppeneimer

    3 messages

    États-Unis

    Hello,

    Thank you for your message.

    If you need assistance with Mangopay, please contact us though our contact form: Lien (https)

    Best regards,

    Elise - Customer service
    • Posté le 12 avr. 2024 à 06:04
    • #1723379
    Hello, i did that last Thursday (April 11); still waiting for an answer.
    Thank you.
  • @cecilia
    Administrateur

    705 messages

    Belgique

    Hello, i did that last Thursday (April 11); still waiting for an answer.
    Thank you.
    • Posté le 15 avr. 2024 à 15:31
    • #1725815
    Hello,

    After verification, we do not see any emails sent from you via our contact form. Please resend the email.

    Thank you in advance.

    Have a nice day.

    Kind regards,
    The Delcampe Team
  • Oppeneimer

    3 messages

    États-Unis

    Hello,

    After verification, we do not see any emails sent from you via our contact form. Please resend the email.

    Thank you in advance.

    Have a nice day.

    Kind regards,
    The Delcampe Team
    • Posté le 16 avr. 2024 à 02:36
    • #1726007
    Thank you for your response.
    I just re-submitted my request (twice, it was rejected the first time, which is probably what happened the last time), and it seems to have gone through.
    Thank you for any help you are able to give.

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