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Items not listed for a client

  • Servitel
    Servitel
    free

    454 messages

    Suisse

    Hi Support
    since friday night I'm in trouble with the user 2702478
    I try to list new items, your server answer ok, but items aren't listed.

    I have no issue for other clients

    Thanks
    Roberto
  • @fred
    Administrateur
    @fred
    free

    141 messages

    Belgique

    Hi Support
    since friday night I'm in trouble with the user 2702478
    I try to list new items, your server answer ok, but items aren't listed.

    I have no issue for other clients

    Thanks
    Roberto
    • Posté le 1 févr. 2026 à 05:36
    • #1989476
    Hi Servitel,

    I see several items in his store, do you still have an issue with item listing?

    Fred
  • Servitel
    Servitel
    free

    454 messages

    Suisse

    Hi Servitel,

    I see several items in his store, do you still have an issue with item listing?

    Fred
    • Posté le 2 févr. 2026 à 05:47
    • #1990007
    Hi Fred
    since friday night, I try to list new items. Your server accept the request but item is not listed. No errors passed by your server
  • @fred
    Administrateur
    @fred
    free

    141 messages

    Belgique

    Hi Fred
    since friday night, I try to list new items. Your server accept the request but item is not listed. No errors passed by your server
    • Posté le 2 févr. 2026 à 06:09
    • #1990031
    Indeed, i don't see anything new since friday night

    I see in our internal logs that it's an image issue, the url seems to be ending with '.html' and the source is not a valid image
    Example: Lien (https)

    When sending a bulk request, we're not creating the items immediatly. The server accepts the request but it creates jobs that are handled asynchronously.
    We have a notification callback "PublishItemError" that is not configured for this client. It's there to be informed in case of an an issue when the item is created : Lien (https)

    Fred
  • Servitel
    Servitel
    free

    454 messages

    Suisse

    Indeed, i don't see anything new since friday night

    I see in our internal logs that it's an image issue, the url seems to be ending with '.html' and the source is not a valid image
    Example: Lien (https)

    When sending a bulk request, we're not creating the items immediatly. The server accepts the request but it creates jobs that are handled asynchronously.
    We have a notification callback "PublishItemError" that is not configured for this client. It's there to be informed in case of an an issue when the item is created : Lien (https)

    Fred
    • Posté le 2 févr. 2026 à 07:32
    • #1990091
    Many thanks and sorry for taking your time.
    I have adviced the client the issue is at his end

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