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Since yesterday tokens aren't randomly not recognised

  • Servitel
    Servitel
    free

    455 messages

    Suisse

    Hi Support
    since yetserday night (around 7 PM Rome time) the token generated by your system is not accepted. This appear randomly for all my clients.
    If I generate a new token this one is accepted or not (sometimes I need to generate 3/4 tokens before one is accepted)
    No mods at our end
    Can you fix it please ?

    Thanks
    Roberto
  • @fred
    Administrateur
    @fred
    free

    144 messages

    Belgique

    Hi Support
    since yetserday night (around 7 PM Rome time) the token generated by your system is not accepted. This appear randomly for all my clients.
    If I generate a new token this one is accepted or not (sometimes I need to generate 3/4 tokens before one is accepted)
    No mods at our end
    Can you fix it please ?

    Thanks
    Roberto
    • Posté le 13 oct. 2025 à 02:06
    • #1949595
    Hi Servitel,

    Yesterday we had some issues with our cache servers where the api keys are stored.

    We fixed the problem this morning, the situation should be back to normal. Sorry for the inconvenience

    Fred

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