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We pay for API but ZERO support

  • Servitel
    Servitel
    free

    455 messages

    Suisse

    This forum is an example: no one from [D*] read this forum and/or reply

    Threads stay here unanswered or answered with a "wait for a decision" forewer

    Great support !
  • @lco
    Compte fermé

    94 messages

    Belgique

    Dear Servitel,

    We sincerely apologize for any frustration caused by the delayed response on our forum. Please rest assured that we are fully committed to providing you with the support you need. We are currently reviewing our forum management processes to ensure that all inquiries are addressed promptly and effectively.

    Your feedback is invaluable in helping us improve our services, and we appreciate you bringing this matter to our attention. Please note that while we may not always respond directly to feature requests, this does not mean they go unnoticed. For instance, tickets have been created for both of your feature requests: "Delete item by pers.ref." and "Add data to item/sold: buyer ID." However, these requests are still pending prioritization in light of ongoing changes to our website.

    Thank you for your understanding and continued support.

    Best regards,

    Laurent.
  • sammlerkalle
    Compte fermé
    PRO free

    881 messages

    Allemagne

    Dear Servitel,

    We sincerely apologize for any frustration caused by the delayed response on our forum. Please rest assured that we are fully committed to providing you with the support you need. We are currently reviewing our forum management processes to ensure that all inquiries are addressed promptly and effectively.

    Your feedback is invaluable in helping us improve our services, and we appreciate you bringing this matter to our attention. Please note that while we may not always respond directly to feature requests, this does not mean they go unnoticed. For instance, tickets have been created for both of your feature requests: "Delete item by pers.ref." and "Add data to item/sold: buyer ID." However, these requests are still pending prioritization in light of ongoing changes to our website.

    Thank you for your understanding and continued support.

    Best regards,

    Laurent.
    • Posté le 27 août 2024 à 10:10
    • #1788975
    Where, for example, is an email address for direct support? Not every question is suitable for being asked publicly. If you then contact the normal support, they unfortunately only refer you to the forum.
  • @lco
    Compte fermé

    94 messages

    Belgique

    Hello sammlerkalle,

    We understand that not every question is suitable for a public forum, and we value your privacy. To ensure that we can provide focused and efficient support while also protecting against potential misuse, we currently do not have a public email address for direct support.

    However, if you have an issue that requires private assistance, please don't hesitate to ask and we will initiate a private conversation. We are committed to addressing your concerns and will handle your request with the utmost care and confidentiality.

    Thank you for your understanding, and we're here to help!

    Best regards,

    Laurent.
  • klaus_schneider
    klaus_schneider 100% (85828x)
    PRO advanced

    289 messages

    Allemagne

    Hello, it's not that simple. Often you only find out about a new problem through the forum, but on the other hand, specific things can be clarified better by email. What is urgently needed, however, is a way to assign a priority to a feature request. The API forum is full of requests for new functions. API users must have the opportunity to rate what is most important. Kind regards

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