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Email addresses say "deprecated"

  • fnwbr
    fnwbr 100% (1x)

    34 messages

    Allemagne

    Coming from Lien (https) and Lien (https) we had expected the "buyer_email" field to list the email address, which we make use of to send invoices to.

    As of a few days ago, this field always says "deprecated".

    However, notifications still feature email addresses. So I guess that this is a mistake? Can you please add back the correct email addresses to the API response?
  • comptoirdesmonnaies
    comptoirdesmonnaies 100% (11221x)
    PRO premium

    80 messages

    France

    Hello

    Got the same issue randomly with notifications since yesterday :

    Seller_Payment_Received
    Seller_Item_Close_Sold

    @delcampe Can you fix this ? or at least explain us when it's occurs to be able to handle such cases ?

    Regards
  • Servitel
    Servitel
    free

    429 messages

    Suisse

    Another bad choice. Instead of making the developers' work easier, they go out of their way to create complications

    Same at my end for for all customers !
  • @kevin
    Administrateur
    @kevin

    99 messages

    Belgique

    Dear fnwbr, comptoirdesmonnaies,

    Thank you for reaching out and for your observations regarding the "buyer_email" field in our API response. We understand your concern and would like to clarify the recent changes.

    To enhance the security of transactions on our platform and to comply with our updated terms of service, we have removed buyer email addresses from the API response. As of April 2nd, a mandatory platform fee is included, which every buyer must pay through the Delcampe platform. Sellers are no longer permitted to conduct off-site payments.

    We encourage all our sellers to use the Delcampe invoicing system to send invoices. This system ensures that all transactions are secure, and both buyers and sellers are protected under the terms of our platform.

    We apologize for any inconvenience this may have caused and appreciate your understanding as we strive to maintain a secure marketplace for all our users.

    Best regards,
    --
    Kevin
    Delcampe Team
  • Servitel
    Servitel
    free

    429 messages

    Suisse

    Dear fnwbr, comptoirdesmonnaies,

    Thank you for reaching out and for your observations regarding the "buyer_email" field in our API response. We understand your concern and would like to clarify the recent changes.

    To enhance the security of transactions on our platform and to comply with our updated terms of service, we have removed buyer email addresses from the API response. As of April 2nd, a mandatory platform fee is included, which every buyer must pay through the Delcampe platform. Sellers are no longer permitted to conduct off-site payments.

    We encourage all our sellers to use the Delcampe invoicing system to send invoices. This system ensures that all transactions are secure, and both buyers and sellers are protected under the terms of our platform.

    We apologize for any inconvenience this may have caused and appreciate your understanding as we strive to maintain a secure marketplace for all our users.

    Best regards,
    --
    Kevin
    Delcampe Team
    • Posté le 18 juil. 2024 à 08:53
    • #1772475
    This answer mean D* is interested on put out of the system all clients using API

    The buyer email address is NOT a sensible data, this excuse is the same as Sebastien for Ukraine and Israel war for justify the big down on sales

    Do you think a company that use API for automate the full selling process go to your site every time for create an invoice ?

    Your system don't permit the tracking recording for example......

    Good luck for the future.
  • fnwbr
    fnwbr 100% (1x)

    34 messages

    Allemagne

    @kevin Thank you for your response.

    Have you considered an alternative approach such as what ebay has done with creating privacy-reserving forward-only email addresses? That way all existing systems (to send invoices or to allow further communication regarding shipping) that have been built on the sellers' ends would be able to continue working.
  • sammlerkalle
    sammlerkalle 100% (12581x)
    PRO advanced

    876 messages

    Allemagne

    For me, who sells on several platforms, the customer's identification feature is the email address, and Delcampe also uses it to identify its members. Without it, the API is useless and I won't pay a cent for it. I sell on six platforms, all of which offer an API. Delcampe's API is already the worst of all and from now on it will be the only one that even wants money for using it. Managing orders without an email address means manual work, but I don't need an API for working like that. And instead of doing the obvious thing and sending the email address furthermore, you are not only indirectly accusing us of trying to cheat you. You should be ashamed of yourselves to argue like this, but I think you even now feel like the only heroes who have understood everything about the market and believe that your paying members are just compliant lemmings. Good luck with that, even though I'm sure my wish won't help you anymore.
  • Smedphila
    Smedphila 100% (8532x)
    PRO standard

    6 messages

    Suède

    I cannot find any information about this update to the API in my email. Was this announced or not? My API stopped working and I had to spend 30 minutes debugging to figure out what the problem was.

    Please announce these changes long time in advance so that we can adjust on our side in time to meet the updates. And the worst part we have to pay for this soon (or manually sync the stock). Usually sites want to do improvements to keep the sellers. Over the last 6 months all these changes are more or less forcing me to go elsewhere even if I really like Delcampe and have been doing so for the last couple of decades.
  • worldphila
    worldphila 100% (1755x)
    standard

    364 messages

    Israël

    Coming from Lien (https) and Lien (https) we had expected the "buyer_email" field to list the email address, which we make use of to send invoices to.

    As of a few days ago, this field always says "deprecated".

    However, notifications still feature email addresses. So I guess that this is a mistake? Can you please add back the correct email addresses to the API response?
    • Posté le 16 mai 2024 à 12:14
    • #1743743
    A very strange question from a buyer? with 1 feedback!!
  • @kevin
    Administrateur
    @kevin

    99 messages

    Belgique

    @kevin Thank you for your response.

    Have you considered an alternative approach such as what ebay has done with creating privacy-reserving forward-only email addresses? That way all existing systems (to send invoices or to allow further communication regarding shipping) that have been built on the sellers' ends would be able to continue working.
    • Posté le 18 juil. 2024 à 11:02
    • #1772529
    Hi fnwbr,

    Thanks for your proposition. I forward the proposal to our technical team for analysis.

    Thanks for your feedback,
    Best regards,
    --
    Kevin
    Delcampe Team
  • sammlerkalle
    sammlerkalle 100% (12581x)
    PRO advanced

    876 messages

    Allemagne

    A very strange question from a buyer? with 1 feedback!!
    • Posté le 19 juil. 2024 à 02:34
    • #1772673
    What's wrong with that? There are some programmers here who don't sell themselves, but program for various other sellers and work therefore with the API.
  • worldphila
    worldphila 100% (1755x)
    standard

    364 messages

    Israël

    What's wrong with that? There are some programmers here who don't sell themselves, but program for various other sellers and work therefore with the API.
    • Posté le 19 juil. 2024 à 04:16
    • #1772718
    Ok I had no idea about it. Good to know it.
    Thanks for your explanation.
  • klaus_schneider
    klaus_schneider 100% (84181x)
    PRO advanced

    289 messages

    Allemagne

    Hello, this is not a mistake, but Delcampe's full intention. Instead of dealing with the real problems, Delcampe is currently in the process of removing any possibility for the seller to send automated messages to the buyer. Since Delcampe has not managed to transfer the status of the order processing, i.e. shipping, tracking, confirmation of receipt, etc., via API for many years, the seller has now been denied these options. The internal email address did not work for this or never worked, but instead of this reply address, "noReply" is now returned, which confirms this impression again. This really does not look like a strategy of cooperation. Many buyers still have problems with the new payment processing, do not know what to do, or it just doesn't work. We always sent a message after the purchase with instructions on how it works now. This worked well and significantly reduced the number of orders that were not paid. So now back to the 18th century... It is of course also because Delcampe tells the buyer in various messages that the seller will contact the buyer after the purchase, which of course is no longer possible, at least not automatically. Delcampe has been creating automatic shipping cost tables for a long time but has obviously forgotten to adapt the information texts to the buyers so that they know that they can pay immediately, well, that's Delcampe... Kind regards
  • @fred
    Administrateur
    @fred
    free

    103 messages

    Belgique

    @kevin Thank you for your response.

    Have you considered an alternative approach such as what ebay has done with creating privacy-reserving forward-only email addresses? That way all existing systems (to send invoices or to allow further communication regarding shipping) that have been built on the sellers' ends would be able to continue working.
    • Posté le 18 juil. 2024 à 11:02
    • #1772529
    Hi fnwbr,

    A new system of anonymized email has just been deployed to the API, allowing you to send messages to your buyers.

    Fred
  • Servitel
    Servitel
    free

    429 messages

    Suisse

    Hi fnwbr,

    A new system of anonymized email has just been deployed to the API, allowing you to send messages to your buyers.

    Fred
    • Posté le 5 sept. 2024 à 05:27
    • #1792593
    Hi Fred
    the email address you pass by callback is working directly ?

    For example if you pass " myaddress.XXXXXXXXXXXX@delcampe.net ", this email address is working and can be used for messages like order shipped and tracking info ?

    I have found email address on the orders received since this morning around 11 AM

    Thanks for adding this data !

    Roberto
  • @fred
    Administrateur
    @fred
    free

    103 messages

    Belgique

    Hi Fred
    the email address you pass by callback is working directly ?

    For example if you pass " myaddress.XXXXXXXXXXXX@delcampe.net ", this email address is working and can be used for messages like order shipped and tracking info ?

    I have found email address on the orders received since this morning around 11 AM

    Thanks for adding this data !

    Roberto
    • Posté le 5 sept. 2024 à 07:10
    • #1792641
    Hi Servitel,

    When an item is bought, a unique token is generated between the seller and the buyer. Sending an email to this token generates a private message in the member's inbox. You can indeed use this to inform your buyer about the shipping.

    For security reasons, the sender address for your email has to be the same than the one in your Delcampe account

    Please note that I edited your message to hide the token as it's unique between you and your buyer

    Fred
  • Servitel
    Servitel
    free

    429 messages

    Suisse

    Hi Servitel,

    When an item is bought, a unique token is generated between the seller and the buyer. Sending an email to this token generates a private message in the member's inbox. You can indeed use this to inform your buyer about the shipping.

    For security reasons, the sender address for your email has to be the same than the one in your Delcampe account

    Please note that I edited your message to hide the token as it's unique between you and your buyer

    Fred
    • Posté le 5 sept. 2024 à 07:43
    • #1792650
    Thanks for the answer
    But the need to use the seller email address as sender is not useful. If you have an antispam system at your end (and I think yes !) the message go in spam (because for example and address @gmail.com or @yahoo.com for one of our clients can't be sent properly from our servers) or directly deleted by your mail server
    I suggest an API function for sending a message to the buyer
  • @fred
    Administrateur
    @fred
    free

    103 messages

    Belgique

    Thanks for the answer
    But the need to use the seller email address as sender is not useful. If you have an antispam system at your end (and I think yes !) the message go in spam (because for example and address @gmail.com or @yahoo.com for one of our clients can't be sent properly from our servers) or directly deleted by your mail server
    I suggest an API function for sending a message to the buyer
    • Posté le 5 sept. 2024 à 07:53
    • #1792653
    We have special antispam rules for these anonymized email so they won't be catched or deleted.

    You don't have to setup an entire email server to properly send the email on behalf of your client, just setting the sender address should be enough. As long as the mail exits your server, it should arrived to us just fine

    Fred
  • Servitel
    Servitel
    free

    429 messages

    Suisse

    We have special antispam rules for these anonymized email so they won't be catched or deleted.

    You don't have to setup an entire email server to properly send the email on behalf of your client, just setting the sender address should be enough. As long as the mail exits your server, it should arrived to us just fine

    Fred
    • Posté le 5 sept. 2024 à 08:01
    • #1792656
    Ok thanks for the explanation

    I update the mailing system

    Roberto
  • fnwbr
    fnwbr 100% (1x)

    34 messages

    Allemagne

    Thank you for the update, and we're happy to see movement on this!

    For now I will have to agree with @Servitel that the new feature won't be helping in our case, if the sender email address has to be exactly the same as the one connected to the Delcampe account, because for security reasons our systems use addresses that are still officially tied to the corresponding merchant, but are not necessarily the same (sometimes private @gmail.com) address that they use for their Delcampe account.

    Please reconsider; alternatives would be an API endpoint to send messages (as @Servitel suggested) or to add a setting where we can provide given separate e-mail address to validate it for sending messages in the name of the merchant.

    We're happy to give more concrete examples and details via e-mail / private messages.
  • sammlerkalle
    sammlerkalle 100% (12581x)
    PRO advanced

    876 messages

    Allemagne

    Hi fnwbr,

    A new system of anonymized email has just been deployed to the API, allowing you to send messages to your buyers.

    Fred
    • Posté le 5 sept. 2024 à 05:27
    • #1792593
    This is again typical of Delcampe. There are one or two sentences about something new and then you are left alone and have to chase for answers.

    1. Where and how does the customer receive the message? Will they receive it as a normal email or just as a notification that they can access something on the Delcampe site?

    2. What about formatting, e.g. emails in HTML format?

    3. (very important) If a customer orders again and again, e.g. today and then again in December: Will I always receive the same address or will a different address be generated each time? It should of course always be the same address so that you can manage the customer's data including all orders under it.
  • fnwbr
    fnwbr 100% (1x)

    34 messages

    Allemagne

    This is again typical of Delcampe. There are one or two sentences about something new and then you are left alone and have to chase for answers.

    1. Where and how does the customer receive the message? Will they receive it as a normal email or just as a notification that they can access something on the Delcampe site?

    2. What about formatting, e.g. emails in HTML format?

    3. (very important) If a customer orders again and again, e.g. today and then again in December: Will I always receive the same address or will a different address be generated each time? It should of course always be the same address so that you can manage the customer's data including all orders under it.
    • Posté le 5 sept. 2024 à 16:15
    • #1792836
    Good questions! I'd like to add:

    4. What about attachments? When sending emails we often attach invoices or other documents, which are a legal requirement. Will those be forwarded to the Delcampe messages inbox as well?
  • @fred
    Administrateur
    @fred
    free

    103 messages

    Belgique

    This is again typical of Delcampe. There are one or two sentences about something new and then you are left alone and have to chase for answers.

    1. Where and how does the customer receive the message? Will they receive it as a normal email or just as a notification that they can access something on the Delcampe site?

    2. What about formatting, e.g. emails in HTML format?

    3. (very important) If a customer orders again and again, e.g. today and then again in December: Will I always receive the same address or will a different address be generated each time? It should of course always be the same address so that you can manage the customer's data including all orders under it.
    • Posté le 5 sept. 2024 à 16:15
    • #1792836
    Hi sammlerkalle,

    1. As stated above, sending an email to this email generates a private message in the member's inbox on the Delcampe website

    2. You can use HTML but be aware that it will be displayed on the Delcampe website and not on an email client

    3. The system will use the same email for every transaction between a seller and a buyer

    Fred
  • @fred
    Administrateur
    @fred
    free

    103 messages

    Belgique

    Good questions! I'd like to add:

    4. What about attachments? When sending emails we often attach invoices or other documents, which are a legal requirement. Will those be forwarded to the Delcampe messages inbox as well?
    • Posté le 5 sept. 2024 à 16:26
    • #1792839
    Hi fnwbr,

    You can indeed send attachments and they will be available in the member's inbox

    Fred
  • @fred
    Administrateur
    @fred
    free

    103 messages

    Belgique

    Thank you for the update, and we're happy to see movement on this!

    For now I will have to agree with @Servitel that the new feature won't be helping in our case, if the sender email address has to be exactly the same as the one connected to the Delcampe account, because for security reasons our systems use addresses that are still officially tied to the corresponding merchant, but are not necessarily the same (sometimes private @gmail.com) address that they use for their Delcampe account.

    Please reconsider; alternatives would be an API endpoint to send messages (as @Servitel suggested) or to add a setting where we can provide given separate e-mail address to validate it for sending messages in the name of the merchant.

    We're happy to give more concrete examples and details via e-mail / private messages.
    • Posté le 5 sept. 2024 à 14:17
    • #1792803
    Hi fnwbr,

    We understand that this feature is not suited to your needs. We'll analyze that on our side but maybe a quick solution would be adding the seller email to the /seller endpoint, it would allow you to get the Delcampe email easily.

    Creating a new API endpoint is not out of the way but it's currently not a priority and if we decide to create it, it would probably not be before a few months.

    Fred

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