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No notification and no email for sold items received

  • klaus_schneider
    klaus_schneider 100% (85849x)
    PRO advanced

    289 messages

    Allemagne

    Hello,
    In recent times, it often happens that no notification and no email is received on sold items.
    Under these circumstances, selling through Delcampe is impossible.
    We can not synchronize now also the sold items manually.
    Here is an item as an example:
    SAARLAND 1952 No. 319-337 centric canceled X6AD176 (# 674864245)
    bw
  • ansichtskartenpool
    ansichtskartenpool 100% (76609x)
    PRO premium

    35 messages

    Allemagne

    Hello,
    In recent times, it often happens that no notification and no email is received on sold items.
    Under these circumstances, selling through Delcampe is impossible.
    We can not synchronize now also the sold items manually.
    Here is an item as an example:
    SAARLAND 1952 No. 319-337 centric canceled X6AD176 (# 674864245)
    bw
    • Posté le 8 févr. 2019 à 15:19
    • #963964
    I can confirm this.

    Last notification on 8. Feb. 2019 10:59 - this ist not acceptable.

    change what ever you have done!
  • Compte supprimé
    Administrateur
    Compte supprimé

    0 message

    Belgique

    I can confirm this.

    Last notification on 8. Feb. 2019 10:59 - this ist not acceptable.

    change what ever you have done!
    • Posté le 11 févr. 2019 à 03:29
    • #964756
    Les informations ne sont plus disponibles car le compte de cet utilisateur est supprimé (Règlement RGPD)
  • Compte supprimé
    Administrateur
    Compte supprimé

    0 message

    Belgique

    Hello,
    In recent times, it often happens that no notification and no email is received on sold items.
    Under these circumstances, selling through Delcampe is impossible.
    We can not synchronize now also the sold items manually.
    Here is an item as an example:
    SAARLAND 1952 No. 319-337 centric canceled X6AD176 (# 674864245)
    bw
    • Posté le 8 févr. 2019 à 15:19
    • #963964
    Les informations ne sont plus disponibles car le compte de cet utilisateur est supprimé (Règlement RGPD)
  • klaus_schneider
    klaus_schneider 100% (85849x)
    PRO advanced

    289 messages

    Allemagne

    Les informations ne sont plus disponibles car le compte de cet utilisateur est supprimé (Règlement RGPD)
    • Posté le 11 févr. 2019 à 08:16
    • #964870
    Hello,

    the missing notifications are not the mayor problem, the missing emails are the big problem.

    The API lacks various features. as already noted many times. Many of the missing functions are emulated here by an email parser. Therefore, it is important that the missing sales messages be forwarded. It's just that if the email is not sent, no notification will be sent. So there is a connection between these events.

    The e-mails arrive at the right address, but not all. There are now about 4 customers of which incomplete orders are available. The problem is also, it is not even noticeable that the order is not complete. Only when a manual invoice is created on the website, the difference can be seen. However, manual invoices are not created often because my ERP system automatically sends its own invoices.

    bw
  • Compte supprimé
    Administrateur
    Compte supprimé

    0 message

    Belgique

    Les informations ne sont plus disponibles car le compte de cet utilisateur est supprimé (Règlement RGPD)
  • klaus_schneider
    klaus_schneider 100% (85849x)
    PRO advanced

    289 messages

    Allemagne

    Les informations ne sont plus disponibles car le compte de cet utilisateur est supprimé (Règlement RGPD)
    • Posté le 12 févr. 2019 à 08:38
    • #965239
    Hello,
    example by customer "renklov" buying on 6.2.2019 19 items, i have only recieved 3 items (706615685, 707151728 and 690299965).
    bw
  • klaus_schneider
    klaus_schneider 100% (85849x)
    PRO advanced

    289 messages

    Allemagne

    Les informations ne sont plus disponibles car le compte de cet utilisateur est supprimé (Règlement RGPD)
    • Posté le 12 févr. 2019 à 08:38
    • #965239
    Hello,
    The problem is that after calling the billing link from the email in the customer's account, old items that have already been processed are displayed. This creates the impression that new items have been ordered.
    This situation is totally confusing and results from the problem of missing important functions in the API, such as the need to flag the payment confirmation and shipping information in this case.
    We can not switch back and forth between API and manual editing. That's an impossible state.
    We sell thousands of articles every year through Delcampe. It is not possible to additionally make manual entries via the website. This is all too time consuming.
    From this situation arise any problems constantly, the support is unnecessarily consulted. The customer pays twice or not. The customers complain that the account is wrong.
    When does the management finally understand that this must be remedied urgently !!!!
    Kind regards

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