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HELP : Item listed twice & now a bid on it!

  • mjocovers
    mjocovers 100% (30497x)
    standard

    474 mensajes

    Reino Unido

    I was shocked to see a bid on #471503783.

    This sale should not exist!

    It was not there when I looked before.

    I sold this item already. I do not have another one!!!

    Please cancel this sale
  • mjocovers
    mjocovers 100% (30497x)
    standard

    474 mensajes

    Reino Unido

    I remember when I was originally listing this item a few weeks ago it did not appear on the site. There was a glitch, So I eventually ended up doing another listing, which sold.
    Now its there!

    I have already told the current bidder. But I am desperate to have this sale cancelled completely before anyone else bids on it!
  • mjocovers
    mjocovers 100% (30497x)
    standard

    474 mensajes

    Reino Unido

    The current & only bidder, has fortunately, been understanding about the situation..

    But Please. I do not want anyone else to bid on it!

    Please cancel the sale and end the listing.

    Thank you.
  • emmbersplace
    emmbersplace 83% (13050x)
    standard

    908 mensajes

    Filipinas

    If the listing still exists, you should be able to cancel yourself under My Delcampe/Account/Cancel a sale. Just give the reason and mention agreed with buyer....have a great day
  • @dimitri
    Administrador
    @dimitri

    829 mensajes

    Bélgica

    I was shocked to see a bid on #471503783.

    This sale should not exist!

    It was not there when I looked before.

    I sold this item already. I do not have another one!!!

    Please cancel this sale
    • Creado 19 sept 2017 a 16:24
    • #744374
    Hello,

    I've logged a ticket so we can investigate the issue. We'll update you as soon as we know more.

    Should others have the same issue, don't be afraid to drop a line in this thread.
  • mjocovers
    mjocovers 100% (30497x)
    standard

    474 mensajes

    Reino Unido

    I can't cancel the listing, because the auction had not finished!

    Your system will not let me.

    I was only able, yesterday, to close it but that just made it end sooner.

    It finishes tonight

    I am very worried that someone else will bid on it before it ends!!
  • @dimitri
    Administrador
    @dimitri

    829 mensajes

    Bélgica

    I can't cancel the listing, because the auction had not finished!

    Your system will not let me.

    I was only able, yesterday, to close it but that just made it end sooner.

    It finishes tonight

    I am very worried that someone else will bid on it before it ends!!
    • Creado 20 sept 2017 a 3:17
    • #744530
    Hello,

    We've investigated the issue and cannot detect any anomalies. It seems the item was already present before and is thus not related to the current issues.

    In this case you'll have to wait till the end of the sale to cancel it, by leaving a "comment only" type rating.

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