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Can not answer questions asked by buyers

  • tris_nerima
    tris_nerima 97% (58608x)
    advanced

    457 mensajes

    Canadá

    Is it just me? I get questions from buyers and when I press the answer here bar...nothing.The listing in question shows but there is no question nor reply area.This had always worked before the new site.It is very frustrating.
  • pipeline
    pipeline 100% (43083x)
    advanced

    448 mensajes

    Dinamarca

    Is it just me? I get questions from buyers and when I press the answer here bar...nothing.The listing in question shows but there is no question nor reply area.This had always worked before the new site.It is very frustrating.
    • Creado 25 oct 2016 a 10:01
    • #608595
    Yesterday I got a question from a buyer who used the new delcampe.
    I tried to answer him on the new Delcampe. :mad: :thumbdown:
    But of course I couldn't do so.
    I then go back to my GOOD OLD DELCAMPE, and there were no problems with my answer.
    For me this is another good reason to quit the new Delcampe.
    And better today than tomorrow, because the sales getting slower and slower for each day. :angryfire::angryfire:
    board board
  • BobUK
    BobUK --% (6488x)
    free

    113 mensajes

    Reino Unido

    Yesterday I got a question from a buyer who used the new delcampe.
    I tried to answer him on the new Delcampe. :mad: :thumbdown:
    But of course I couldn't do so.
    I then go back to my GOOD OLD DELCAMPE, and there were no problems with my answer.
    For me this is another good reason to quit the new Delcampe.
    And better today than tomorrow, because the sales getting slower and slower for each day. :angryfire::angryfire:
    • Creado 25 oct 2016 a 11:14
    • #608607
    What Sales ?
  • pipeline
    pipeline 100% (43083x)
    advanced

    448 mensajes

    Dinamarca

    What Sales ?
    • Creado 26 oct 2016 a 2:56
    • #608678
    Yes belive it or not, but I still selll a little nearly every day.
    board
  • BobUK
    BobUK --% (6488x)
    free

    113 mensajes

    Reino Unido

    Yes belive it or not, but I still selll a little nearly every day.
    • Creado 26 oct 2016 a 3:12
    • #608681
    You are lucky, but then you have a lot more listings than me, for me sales have completely dried up and I have lost heart even listing more stock
  • @webmaster
    Administrador
    @webmaster --% (5x)
    free

    6991 mensajes

    Bélgica

    You are lucky, but then you have a lot more listings than me, for me sales have completely dried up and I have lost heart even listing more stock
    • Creado 26 oct 2016 a 4:06
    • #608689
    Dear Sandrafirebird,

    Sales are now groing up again.

    We keep on fixing the site for the comfort of all buyers and sellers.
  • BobUK
    BobUK --% (6488x)
    free

    113 mensajes

    Reino Unido

    Dear Sandrafirebird,

    Sales are now groing up again.

    We keep on fixing the site for the comfort of all buyers and sellers.
    • Creado 31 oct 2016 a 11:23
    • #609296
    I'm glad to hear sales are going up Sebastian, personally Iv sold nothing for several weeks out of 2,700+ listings after my sales peaking in August they have vanished to nothing
  • @webmaster
    Administrador
    @webmaster --% (5x)
    free

    6991 mensajes

    Bélgica

    I'm glad to hear sales are going up Sebastian, personally Iv sold nothing for several weeks out of 2,700+ listings after my sales peaking in August they have vanished to nothing
    • Creado 31 oct 2016 a 11:48
    • #609307
    Sandra,

    I understand. The trends we look it are the global ones. But one thing we know is that regularly uploading new items is the best way to sell.
  • postcardsextra
    postcardsextra 100% (9322x)
    PRO free

    139 mensajes

    Reino Unido

    Sandra,

    I understand. The trends we look it are the global ones. But one thing we know is that regularly uploading new items is the best way to sell.
    • Creado 31 oct 2016 a 12:29
    • #609319
    Going back to the original topic...

    Today I received a question from a buyer. When I click on the "answer the question" button it takes me to item's listing page and it's not possible to write a reply.

    This happens on both the old and new sites.
  • @webmaster
    Administrador
    @webmaster --% (5x)
    free

    6991 mensajes

    Bélgica

    Going back to the original topic...

    Today I received a question from a buyer. When I click on the "answer the question" button it takes me to item's listing page and it's not possible to write a reply.

    This happens on both the old and new sites.
    • Creado 4 nov 2016 a 11:02
    • #609998
    Hello,


    Until the old site will be stopped, it is necessary to manually click on the "Question (1)" tab. See picture.
    board
  • postcardsextra
    postcardsextra 100% (9322x)
    PRO free

    139 mensajes

    Reino Unido

    Hello,


    Until the old site will be stopped, it is necessary to manually click on the "Question (1)" tab. See picture.
    • Creado 4 nov 2016 a 11:20
    • #610003
    Thanks for the quick reply. It works :applause:

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