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Regular mail.

  • delgualter
    Cuenta cerrada

    72 mensajes

    Portugal

    Hello.
    My question to Delcampe.
    I need a solution to regular mail orders paid by paypal. I have very times lost money in paypal. In the time to be a man and choose they mistakes, they (Buyers), go to paypal and take me my money. I give in all invoices a choice to choose regular or registered letter, and when by regular mail, I lost with sure my money in paypal and it wasn't my fault.
    To Delcampe users, if you have some ideas, I thankful.
    Good day to all users and Delcampe Team.
  • dave43
    Cuenta cerrada
    free

    277 mensajes

    Reino Unido

    Many (most?) French members seem to dislike paypal, dunno why, but it is widely used on (British) e bay (and I do!)
  • delgualter
    Cuenta cerrada

    72 mensajes

    Portugal

    Many (most?) French members seem to dislike paypal, dunno why, but it is widely used on (British) e bay (and I do!)
    Hello.
    Usually are new members or with a few purchases.
    Thanks.
  • Cuenta eliminada
    Cuenta eliminada

    0 mensajes

    Suecia

    Los datos ya no están disponibles porque la cuenta de este usuario ha sido eliminada (Reglamento RGPD)
  • delgualter
    Cuenta cerrada

    72 mensajes

    Portugal

    Los datos ya no están disponibles porque la cuenta de este usuario ha sido eliminada (Reglamento RGPD)
    And, sometimes we take negative feedback too.
  • delgualter
    Cuenta cerrada

    72 mensajes

    Portugal

    Another radical idea to Delcampe, perhaps prohibit regular mail.
  • wycombe1
    wycombe1 100% (85927x)
    premium

    1901 mensajes

    Reino Unido

    If you run an online business you choose the method of sending your items to your customers and charge accordingly. Regrettably items do get lost in the mails and it is rightly the sender who is responsible as only they can claim for missing items.

    You also as a seller can choose who you do business with. If you are losing a lot of items to a particular country or from a particular grouping of buyers only let them have their shipments sent by Registered or signed for mail. I did this with buyers from China as I was losing 3 in 4 shipments using ordinary airmail. My losses to this country disappeared.

    Or simply do not ship to these places or people at all. Simply refund any payments but make sure your terms and conditions clearly indicate who you do or do not ship to and how.

    You will always lose a percentage of your items to thieves and scammers much like a shopkeeper loses to shoplifters. All you can do is take every action you can to mitigate and minimise these losses. Checking feedback of buyers helps and leaving feedback that reflects a transaction does also. Unfortunately too many do not leave negative feedback for non performing buyers so they continue to get away with their misdeeds and the convoluted time intensive dispute resolution system does not help either.
  • delgualter
    Cuenta cerrada

    72 mensajes

    Portugal

    If you run an online business you choose the method of sending your items to your customers and charge accordingly. Regrettably items do get lost in the mails and it is rightly the sender who is responsible as only they can claim for missing items.

    You also as a seller can choose who you do business with. If you are losing a lot of items to a particular country or from a particular grouping of buyers only let them have their shipments sent by Registered or signed for mail. I did this with buyers from China as I was losing 3 in 4 shipments using ordinary airmail. My losses to this country disappeared.

    Or simply do not ship to these places or people at all. Simply refund any payments but make sure your terms and conditions clearly indicate who you do or do not ship to and how.

    You will always lose a percentage of your items to thieves and scammers much like a shopkeeper loses to shoplifters. All you can do is take every action you can to mitigate and minimise these losses. Checking feedback of buyers helps and leaving feedback that reflects a transaction does also. Unfortunately too many do not leave negative feedback for non performing buyers so they continue to get away with their misdeeds and the convoluted time intensive dispute resolution system does not help either.
    Hello.
    The problem is to know what kind of person is a buyer with 100 or 200 feedbacks and they insist in regular mail and then make the crime, even knowing my good feedback. I already tried to accept regular mail only up to 10 euro, but in the time of loosing it (the money) even lower, is sad.
    Thanks.
  • delgualter
    Cuenta cerrada

    72 mensajes

    Portugal

    If you run an online business you choose the method of sending your items to your customers and charge accordingly. Regrettably items do get lost in the mails and it is rightly the sender who is responsible as only they can claim for missing items.

    You also as a seller can choose who you do business with. If you are losing a lot of items to a particular country or from a particular grouping of buyers only let them have their shipments sent by Registered or signed for mail. I did this with buyers from China as I was losing 3 in 4 shipments using ordinary airmail. My losses to this country disappeared.

    Or simply do not ship to these places or people at all. Simply refund any payments but make sure your terms and conditions clearly indicate who you do or do not ship to and how.

    You will always lose a percentage of your items to thieves and scammers much like a shopkeeper loses to shoplifters. All you can do is take every action you can to mitigate and minimise these losses. Checking feedback of buyers helps and leaving feedback that reflects a transaction does also. Unfortunately too many do not leave negative feedback for non performing buyers so they continue to get away with their misdeeds and the convoluted time intensive dispute resolution system does not help either.
    I think we can't do nothing because the bad buyers can create new accounts every time. I think that Delcampe Team should create something new to these cases.
  • wycombe1
    wycombe1 100% (85927x)
    premium

    1901 mensajes

    Reino Unido

    Hello.
    The problem is to know what kind of person is a buyer with 100 or 200 feedbacks and they insist in regular mail and then make the crime, even knowing my good feedback. I already tried to accept regular mail only up to 10 euro, but in the time of loosing it (the money) even lower, is sad.
    Thanks.
    If you have buyers insisting on ordinary airmail when you have indicated shipment by another means you should decline their business and refund them. You set your terms of business not the buyer.

    When a buyer insists on something you are unwilling to do then alarm bells should ring. If you change your business terms every time a buyer wants to change them then you will often get scammed and lose money. If a buyer really wants your item they should agree to your terms not the other way around. Of course a lot depends on your pricing compared to sellers of the same or similar items. If you are much more expensive than the competition you will get no sales.
  • delgualter
    Cuenta cerrada

    72 mensajes

    Portugal

    Yes, I understand, but in cases of 1 euro coin, charge 4.60 euro for a registered letter, with sure I will loose the buyer. I sell very stuffs at 1 euro and I try to make the best to gratify the buyer, because I don't want loose him.
  • delgualter
    Cuenta cerrada

    72 mensajes

    Portugal

    To Delcampe, perhaps prohibit payments by paypal until 20 euro or more??????????? Because, if this term be imposed by me, will not work for sure.
  • delgualter
    Cuenta cerrada

    72 mensajes

    Portugal

    Perhaps an option/buttom that we choose a limit to receive by paypal.
  • emmbersplace
    emmbersplace 99% (13044x)
    standard

    908 mensajes

    Filipinas

    Just a few comments. I have been selling on Delcampe for many years, firstly in UK and for 10 years from Philippines. ALL my sales are sent registered post and I decline all orders by regular airmail. This applies even for sales of a few cents - very very few buyers object and, - frankly, I do not want their business if hey complain about postage charges that are quite clearlt stated in the shipping costs section.

    About 99% of my sales on this and other sites are paid by paypal and I have problems with maybe 1 item a year out of 1000 or so packages a year - my experience is that pp practically always refund the buyer unless the seller can prove delivery This is a very minor business risk. A few cents added to all postage costs of a package should cover the risk if any seller wishes to do that. I decline all sales to any country where I have persistent problems with either the postal service there or buyers in that country

    On the subject of feedback, I think it important that regular sellers leave negative feedback for non-payment etc to protect the Delcampe seller community. That may occasionally lead to a negative reciprocal feedback......but I sell collectibles not feedback so, for me, that is another miniscule business risk..

    I have to say that I sell as a hobby rather than as a business, so my comments may not be appropriate for dealers or professional sellers.

    Happy collecting.
  • delgualter
    Cuenta cerrada

    72 mensajes

    Portugal

    Just a few comments. I have been selling on Delcampe for many years, firstly in UK and for 10 years from Philippines. ALL my sales are sent registered post and I decline all orders by regular airmail. This applies even for sales of a few cents - very very few buyers object and, - frankly, I do not want their business if hey complain about postage charges that are quite clearlt stated in the shipping costs section.

    About 99% of my sales on this and other sites are paid by paypal and I have problems with maybe 1 item a year out of 1000 or so packages a year - my experience is that pp practically always refund the buyer unless the seller can prove delivery This is a very minor business risk. A few cents added to all postage costs of a package should cover the risk if any seller wishes to do that. I decline all sales to any country where I have persistent problems with either the postal service there or buyers in that country

    On the subject of feedback, I think it important that regular sellers leave negative feedback for non-payment etc to protect the Delcampe seller community. That may occasionally lead to a negative reciprocal feedback......but I sell collectibles not feedback so, for me, that is another miniscule business risk..

    I have to say that I sell as a hobby rather than as a business, so my comments may not be appropriate for dealers or professional sellers.

    Happy collecting.
    My life depends of Delcampe, I can't make enough money per month, working outside, to pay the regular expenses per month, so I can't put very restrictions to my buyers by my self, I need help from Delcampe.
  • emmbersplace
    emmbersplace 99% (13044x)
    standard

    908 mensajes

    Filipinas

    Ok.....but Delcampe is a selling platform only I doubt that it will make suggestions to sellers about selling ,postage prices etc unless any seller breaches the overall Delcampe rules.

    Sellers on this forum can share their own experiences and make suggestions, but it is then basically up to you to decide which, if any, of the suggestions are appropriate for your business

    Have you discussed your problem of losses with your insurance company or broker?
  • Cuenta eliminada
    Cuenta eliminada

    0 mensajes

    Suecia

    My life depends of Delcampe, I can't make enough money per month, working outside, to pay the regular expenses per month, so I can't put very restrictions to my buyers by my self, I need help from Delcampe.
    Los datos ya no están disponibles porque la cuenta de este usuario ha sido eliminada (Reglamento RGPD)
  • dave43
    Cuenta cerrada
    free

    277 mensajes

    Reino Unido

    Dunno where this is going but I won't use registered but then I only buy cheap lots, if seller will only send registered, I don't buy from him!
  • delgualter
    Cuenta cerrada

    72 mensajes

    Portugal

    Ok.....but Delcampe is a selling platform only I doubt that it will make suggestions to sellers about selling ,postage prices etc unless any seller breaches the overall Delcampe rules.

    Sellers on this forum can share their own experiences and make suggestions, but it is then basically up to you to decide which, if any, of the suggestions are appropriate for your business

    Have you discussed your problem of losses with your insurance company or broker?
    I don't have insurance company and I think that will not work in these cases.
  • delgualter
    Cuenta cerrada

    72 mensajes

    Portugal

    Los datos ya no están disponibles porque la cuenta de este usuario ha sido eliminada (Reglamento RGPD)
    I have some users of any Countries, I can't block specific Country because I have good buyers there too. Mostly buyers are new or near new members. The Delcampe old users are nice and don't make me problems. I think that Delcampe is one of the most secure site for sellers, but if they can help in these cases, will be most better.
  • delgualter
    Cuenta cerrada

    72 mensajes

    Portugal

    Dunno where this is going but I won't use registered but then I only buy cheap lots, if seller will only send registered, I don't buy from him!
    I haven't any problem with regular mail and I understand that sometimes don't compensate registered, I'm a buyer too and understand, but I give the choice to choose and then they make the ''crime'' anyway. Even I have 100% clean feedback with thousands of feedbacks, they run away of their choices. If we have some option to control these, I think that will be better against fraudulent users and I think that the sales volume will not go down.

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