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How to split invoice?

  • 123ugis
    123ugis 100% (27777x)
    advanced

    180 mensajes

    Letonia

    Hi!

    I met a problem. I have a buyer who bought multiple items in time span of a week. During this period he several times asked for invoice and I send several invoices each time adding new items. Now he had paid through bank transfer, but only for first, incomplete invoice. In addition he have bought some more items. How I can split previous invoice to mark items which are paid as paid, but remaining to add in new invoice. When I try to mark individual items as paid, the system move all invoiced items to paid area. When I open existing invoice to edit it, there are no boxes anymore to check and choose items for new invoice. When I try to send new invoice for recently bought items, the system did not anymore offer me possibility to merge it with previous invoice and accordingly to edit new version of invoice as buyer have checked it as paid. How to solve this problem without contacting the buyer. He is very new delcamper and judging from his previous post there can be only additional mess if I try him to explain the problem.
  • tris_nerima
    tris_nerima 98% (59271x)
    advanced

    467 mensajes

    Canadá

    Hi!

    I met a problem. I have a buyer who bought multiple items in time span of a week. During this period he several times asked for invoice and I send several invoices each time adding new items. Now he had paid through bank transfer, but only for first, incomplete invoice. In addition he have bought some more items. How I can split previous invoice to mark items which are paid as paid, but remaining to add in new invoice. When I try to mark individual items as paid, the system move all invoiced items to paid area. When I open existing invoice to edit it, there are no boxes anymore to check and choose items for new invoice. When I try to send new invoice for recently bought items, the system did not anymore offer me possibility to merge it with previous invoice and accordingly to edit new version of invoice as buyer have checked it as paid. How to solve this problem without contacting the buyer. He is very new delcamper and judging from his previous post there can be only additional mess if I try him to explain the problem.
    I would send new invoice for unpaid items only.There is no way of combining a paid invoice with an unpaid invoice and removing paid items.I would include a note stating this invoice is for items purchased after your last payment...and perhaps offer free shipping if the first lot has not yet shipped.
  • 123ugis
    123ugis 100% (27777x)
    advanced

    180 mensajes

    Letonia

    I would send new invoice for unpaid items only.There is no way of combining a paid invoice with an unpaid invoice and removing paid items.I would include a note stating this invoice is for items purchased after your last payment...and perhaps offer free shipping if the first lot has not yet shipped.
    • Creado 2 dic 2015 a 11:14
    • #566345
    Hi!

    Thanks for your replay. Obviously this is only option, but it seems not good one. Anyway, hope that this time I have already solved the problem by exchange of e-mails with buyer.