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Delcampe Pay refund

  • richnoddystamps
    Cuenta cerrada
    PRO free

    232 mensajes

    Reino Unido

    I have received payment from a buyer for 5 items, which is paid for through Delcampe pay. I am unable to supply one of these items so need to refund. Is it me, or can you only refund the entire amount? Or is there a function to allow refund of a single item from an order of 5?
  • wycombe1
    wycombe1 100% (87784x)
    premium

    1933 mensajes

    Reino Unido

    You can only refund all of a payment. I brought this up some weeks ago as I was in a similar situation.

    In the end my buyer simply purchased other items and I deducted the refund due from his new order. I had another that had a Paypal account and I send the money due via that.
  • scorpion1151
    scorpion1151 100% (12969x)
    standard

    16 mensajes

    Grecia

    I have received payment from a buyer for 5 items, which is paid for through Delcampe pay. I am unable to supply one of these items so need to refund. Is it me, or can you only refund the entire amount? Or is there a function to allow refund of a single item from an order of 5?
    Major problem for delcampe. I had the same experience and the buyer had also Pay Pal and I refund their money.
  • richnoddystamps
    Cuenta cerrada
    PRO free

    232 mensajes

    Reino Unido

    Can anyone help me. I no longer wish to accept Delcampe Pay (DCP) payments but have money in my account which I intend to spend within Delcampe. My aim is to completely stop any use of DCP. I can only find a way to close the account completely by removing any funds within the account, but to do that I must send documents that I do not possess. This was not clearly explained to me when I was coerced into using DCP in the first place.

    I use DCP to pay my monthly fees, but the income to the account exceeds the fees so I now have money that I cannot access.

    Is there a way of disabling incoming payments without closing the account?
  • @marion
    Administrador
    @marion

    589 mensajes

    Bélgica

    Can anyone help me. I no longer wish to accept Delcampe Pay (DCP) payments but have money in my account which I intend to spend within Delcampe. My aim is to completely stop any use of DCP. I can only find a way to close the account completely by removing any funds within the account, but to do that I must send documents that I do not possess. This was not clearly explained to me when I was coerced into using DCP in the first place.

    I use DCP to pay my monthly fees, but the income to the account exceeds the fees so I now have money that I cannot access.

    Is there a way of disabling incoming payments without closing the account?
    Hello,


    We can see that you wrote to us via our contact form.

    An email answering your questions has just been sent to you.


    Kind regards,

    Marion - Delcampe Customer Service

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