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MangoPay verification broken

  • kildonanstamps
    kildonanstamps 100% (4295x)
    standard

    12 mensajes

    Canadá

    Hi,

    After being forced to do yet another verification (when Delcampe should be providing that information to Mangopay as they already have passport photos and whatnot), Mangopay being the extremely efficient payment site is not sending out the verification code via SMS.

    Tried for 2 days now, is it broken?
  • gordas
    gordas 100% (12176x)
    premium

    2 mensajes

    Rumanía

    Hi,

    I have the same problem, the “Give my consent” banner appeared after I added money to the account for paying the Delcampe fees. I tried first from the computer and got stuck waiting for the verification code via SMS that never came. After that I've tried the authentication using the phone which should be faster and without the SMS procedure but I got stuck again at the same screen waiting for the verification code via SMS.
    Maybe this is all "working as intended" and the problem is on my side, I hope someone reads this and give a solution.

    Thank you in advance!
  • gordas
    gordas 100% (12176x)
    premium

    2 mensajes

    Rumanía

    It seams that someone did read the message and unlocked the SMS code, thank you very much!
  • tris_nerima
    tris_nerima 98% (59504x)
    advanced

    473 mensajes

    Canadá

    mangopay is a non stop problem. Get rid of it.
  • kildonanstamps
    kildonanstamps 100% (4295x)
    standard

    12 mensajes

    Canadá

    Hello,

    Is there any update to this? SMS codes are not being sent to CA +1 (Canada).

    I am still unable to authenticate.
  • uniquehorn
    uniquehorn 100% (42x)

    75 mensajes

    Suecia

    Hello,

    Is there any update to this? SMS codes are not being sent to CA +1 (Canada).

    I am still unable to authenticate.
    Perhaps you should give full information and disclose exactly where (on what page) you are trying to do this "verification"?

    There is a verification procedure within the Delcampe dashboard that simply just verifies the given phone number, or are you talking about another way of verification?
  • uniquehorn
    uniquehorn 100% (42x)

    75 mensajes

    Suecia

    Hello,

    Is there any update to this? SMS codes are not being sent to CA +1 (Canada).

    I am still unable to authenticate.
    Here is a link to a page at the Delcampe Help Center about Mangopay authentication: Vinculo (https)
  • @elena
    Administrador
    @elena

    73 mensajes

    Bélgica

    Hello,

    Another solution we can offer, which avoids the need for a mobile phone, is to use a Passkey.

    A Passkey is a modern and secure login method that replaces traditional passwords and SMS codes.

    It uses biometric authentication (such as fingerprint or facial recognition) or the built in security of your device to log you in.

    If you do not yet have a Passkey, you can create one using a compatible device (smartphone, tablet, or computer).

    Here are some helpful guides:
    • Vinculo (https)
    • Vinculo (https)

    We hope this will help you resolve the issue you are facing quickly.

    Of course, if you are still experiencing issues, feel free to contact our customer service.

    Kind regard,
    The Delcamp Team