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Since yesterday items aren't listed for a Client

  • Servitel
    Servitel
    free

    455 mensajes

    Suiza



    Your request was taken into account!
    335478369561

  • Servitel
    Servitel
    free

    455 mensajes

    Suiza

    Your system cut messages....
    Hi Support.
    No changes at our end
    Issue is just for one client:
    No items listed or items listed without images.

    This is a test. Ok received by your server but item is not listed:

    Notification_Token: c3cb8d06b2f2ee6d758224df3f9a46c9
    Personal Reference: 335478369561
    Seller id: 1184961
  • Servitel
    Servitel
    free

    455 mensajes

    Suiza

    Now is listed: 2144415168

    But without images.

    It's possible to receive in private the ip you use to retrieve images from sites ? I think the problem is on a firewall block at the Client image server but I can't investigate without ip address

    thanks
  • @fred
    Administrador
    @fred
    free

    144 mensajes

    Bélgica

    Now is listed: 2144415168

    But without images.

    It's possible to receive in private the ip you use to retrieve images from sites ? I think the problem is on a firewall block at the Client image server but I can't investigate without ip address

    thanks
    Hi Servitel,

    To be visible on the search engine, items have to have images. When I look at the logs, it seems that the images doesn't exist or that they are not accessible:
    User ID: 1184961 Server error: `GET Vinculo (https) ` resulted in a `502 Bad Gateway` response

    Here are the ips of the server retrieving the images:
    IPv4: 86.39.72.0/24
    IPv6: 2a00:6ec0:103:1::0/64

    We're also using a custom user agent: "delcampe/1.0"

    Fred

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