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Notifications suddenly removed Seller_Item_Close

  • Datastamps
    Datastamps 100% (11674x)
    PRO advanced

    25 mensajes

    Bélgica

    We experience for some reason our Seller_Item_Close_Sold notification setting is removed rather than set inactive.

    For unknown reason notification could not be send from Delcampe site. However, we log all incoming communication also notifications we don't see incoming. We then get email that notifications could not be sent.
    At this point expected behaviour is the notification setting is set to active=0 instead of completely remove notification rule.

    Can you confirm notification is altered to active=0 instead of deleting the rule?

    With regards
  • @thomas
    Cuenta cerrada

    348 mensajes

    Bélgica

    We experience for some reason our Seller_Item_Close_Sold notification setting is removed rather than set inactive.

    For unknown reason notification could not be send from Delcampe site. However, we log all incoming communication also notifications we don't see incoming. We then get email that notifications could not be sent.
    At this point expected behaviour is the notification setting is set to active=0 instead of completely remove notification rule.

    Can you confirm notification is altered to active=0 instead of deleting the rule?

    With regards
    Hello datastamps,

    The notification rules were indeed removed, which should not be the case.

    A fix will be deployed tomorrow. We're sorry for the inconvenience.
    I can send you the list of sales made during the lack of notification. Do not hesitate to ask.

    Kind regards,
    --
    Thomas
    Delcampe Team
  • @thomas
    Cuenta cerrada

    348 mensajes

    Bélgica

    Hello datastamps,

    The notification rules were indeed removed, which should not be the case.

    A fix will be deployed tomorrow. We're sorry for the inconvenience.
    I can send you the list of sales made during the lack of notification. Do not hesitate to ask.

    Kind regards,
    --
    Thomas
    Delcampe Team
    Hello datastamps,

    The fix has been deployed, you will no longer encounter the problem.

    Best Regards,
    --
    Thomas
    Delcampe Team
  • Datastamps
    Datastamps 100% (11674x)
    PRO advanced

    25 mensajes

    Bélgica

    Hello datastamps,

    The notification rules were indeed removed, which should not be the case.

    A fix will be deployed tomorrow. We're sorry for the inconvenience.
    I can send you the list of sales made during the lack of notification. Do not hesitate to ask.

    Kind regards,
    --
    Thomas
    Delcampe Team
    If you would be so kind to send us the list by mail, then we can check the sold status in our backend.

    With regards

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