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Cards lost in the mail

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  • mainlypostcards
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    • Created on Dec 22, 2010 at 10:19 PM
    • #311201
    That's a tricky one.
    In order to claim you fees back from Delcampe you first have to leave your buyer neutral or negative feedback. Given that it's not your buyer's fault that the items didn't get to him, that would be a rather harsh thing to do. Personally, I would absorb the cost of the fees myself.

    Marianne
  • xtf70
    xtf70 99% (9308x)
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    That's a tricky one.
    In order to claim you fees back from Delcampe you first have to leave your buyer neutral or negative feedback. Given that it's not your buyer's fault that the items didn't get to him, that would be a rather harsh thing to do. Personally, I would absorb the cost of the fees myself.

    Marianne
    • Created on Dec 23, 2010 at 2:29 AM
    • #311214
    I don't think there's any way Delcampe would consider refunding fees since payment was made and the cards sent

    Your only recourse would be to claim against Royal Mail for the value of the cards and cost of postage, for which you would have to have a Certificate of Posting and proof of value; even then the best you may get will be a book of first-class stamps...
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    • Created on Dec 22, 2010 at 10:19 PM
    • #311201
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    • Created on Dec 23, 2010 at 7:40 PM
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    • Created on Dec 24, 2010 at 5:36 PM
    • #311446
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    • Created on Dec 24, 2010 at 5:36 PM
    • #311446
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    • Created on Dec 24, 2010 at 8:37 PM
    • #311472
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    • Created on Dec 25, 2010 at 4:29 AM
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    • Created on Dec 26, 2010 at 7:26 PM
    • #311669
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  • xtf70
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    • Created on Dec 26, 2010 at 7:59 PM
    • #311670
    My local postmaster always gives me a pad (or a half-pad if he's a bit short) and I always note ALL letters going out - you never know which one is going to go walkabout

    It also gives a little extra reassurance to buyers if their lot has been delayed when you tell them that you have proof of posting and that they will not suffer any financial penalty if it doesn't arrive
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    My local postmaster always gives me a pad (or a half-pad if he's a bit short) and I always note ALL letters going out - you never know which one is going to go walkabout

    It also gives a little extra reassurance to buyers if their lot has been delayed when you tell them that you have proof of posting and that they will not suffer any financial penalty if it doesn't arrive
    • Created on Dec 27, 2010 at 7:19 AM
    • #311718
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    • Created on Dec 27, 2010 at 8:10 AM
    • #311731
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