PAYMENT/SHIPPING POLICY

Hello fellow Delcampe members. I have a few basic questions regarding payment and shipping policies and procedures. First, on average how long does it take for a purchase via MANGOPAY to be processed to the sellers account. I have a purchase made on July 9 and I am still waiting for the money to be posted to my bank account. Second what is the official policy regarding when to ship the purchased item after payment has been made? Is it when the payment is made, or when the payment is posted to the sellers bank account? Any information or opinions regarding these issues are appreciated. Thank you.

Hello from Switzerland !
As seen on the BLOG here:

Each transfer to Delcampe must correspond to a transaction and include the correct payment reference.

Any unsuccessful transfer (missing payment reference or incorrect amount) will be rejected and refunded to your bank account (processing time depends on your bank).

For more information, please see the following articles:

I can no longer top up my balance: why?

My transfer hasn't arrived. Why?

If you wish to pay by bank transfer, select the "Bank Transfer" option in your payment request.

It is essential to provide the following information:

• the exact amount indicated in the transaction;

• the 5-digit payment reference indicated in the payment instructions.

With this information, we can link your transfer to the corresponding payment request. The amount will be credited directly to your seller balance.

If the amount or the payment reference (code) is missing or incorrect, the transfer cannot be linked to the transaction and will be rejected. The amount will then be refunded to you. You will need to make the transfer again, specifying the correct amount and payment reference. It is therefore very important to pay close attention to this.

For more information on payment by bank transfer, please consult our dedicated article.

I made a purchase and I would like to pay by bank transfer. How should I proceed?

We thank you in advance for adapting your procedures to this regulation, which has been implemented to combat money laundering. We wish you successful transactions on Delcampe!

Note: This text has been automatically translated using artificial intelligence. Despite rigorous translation efforts, inaccuracies or discrepancies may remain. In case of doubt, the French version shall prevail.