Good morning to all,
I had send a lot by ordinary post.My buyer don't obtain the lot.
He turned into Paypal and I instantly lost 15 euros.
Can anyone easily return the money back?

Regards,
Alexander lili777

Paypal will not refund you unless you can prove delivery. So if you used a non trackable method of shipping you have lost out. If you think the buyer cheated you block him and move on. Wasting time and energy over this will simply get you nowhere.

I don't do a great deal of business but always get a Certificate of Posting for sendings under £30 which at least allows you to get a refund from Royal Mail. Not much use to you in Russia unless the Russian Post Office operate a similar system. Royal Mail do have some good points!

Thanks for the help.It was an isolated case,but still unpleasant.
I will continue to observe...

Fantastic service of Royal mail!
Recently,the Russian Post has been working fine.
Questions for Paypal...
Good luck in a hobby and take care

I must admit I disagree with mail to Russia. Several recent registered consignments have been intercepted by the Postal Customs and the contents stolen. I cannot claim from Royal Mail as the letters have been signed for and my customers state trying to get any satisfaction from the authorities in Moscow is like banging your head against a brick wall.

These were for registered and insured items containing various collectibles like phonecards (1 package with a declared value of £76) Stamps - £105 and obsolete banknotes - £90.

All three clients state the items were stolen by the postal customs and it is impossible and useless to complain to them.

So it looks like Russia will have to go back on the black list of countries again unless an accommodation address exists outside Russia such as in Finland which previous clients in St Petersburg have used when the situation was as bad this this.

I compare the work of mail now and in the nineties.
Then the letters and packages wasstolen in bags,even in
mail cars.
You must have sent a valuable letter.This is not for Russia!
It is best to send a few registered letters for 20-30 Euros each.
You do not need to attract attention.
I send registered ones with stamps.Sometimes there are missing,
but rarely.In case of loss,the Russian Post pays about 2000 rubles.

Of course,the russian post is for from Royal,as well as the standard
of living in England and Russia.

Sorry,I use Google-translator.
Regards,
Alexander