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Buyer forgot to change Paypal address

  • tonga2
    tonga2 100% (14454x)
    standard

    14 messages

    Australia

    My buyer moved house and forgot to change his old address in Paypal.

    So when the buyer paid for the item purchased by Paypal, and I received the usual email from Paypal, I sent the item to the address shown in Paypal, as Paypal requires its address for the buyer to be used unless the buyer advises otherwise.

    Five weeks later, the buyer says my letter has not arrived. So after checking, I notice his address as shown in the Delcampe email is different to the address I got from paypal. I tell the buyer, who replies that he forgot to change his old address on paypal.

    The item was only a few euros, so no big problem, but the buyer says everyone on Delcampe except me uses the Delcampe address and not the address shown for the buyer on paypal. Is this correct?

    Thanks
    Greg
  • mainlypostcards
    Closed account
    free

    3540 messages

    United Kingdom

    My buyer moved house and forgot to change his old address in Paypal.

    So when the buyer paid for the item purchased by Paypal, and I received the usual email from Paypal, I sent the item to the address shown in Paypal, as Paypal requires its address for the buyer to be used unless the buyer advises otherwise.

    Five weeks later, the buyer says my letter has not arrived. So after checking, I notice his address as shown in the Delcampe email is different to the address I got from paypal. I tell the buyer, who replies that he forgot to change his old address on paypal.

    The item was only a few euros, so no big problem, but the buyer says everyone on Delcampe except me uses the Delcampe address and not the address shown for the buyer on paypal. Is this correct?

    Thanks
    Greg
    • Created on Apr 17, 2012 at 5:10 AM
    • #381945
    I tend to cross check the Delcampe and Paypal address and if it's different I won't send the item until the buyer confirms where to send it.

    However, you are perfectly correct to send the item to the Paypal address - the buyer should provide the correct information.

    Make sure, that you hold on to all communications from him/her, just in case they make a chargeback on Paypal but tbh, I don't know how Paypal would view this situation.

    If your address was on the packet/envelope it may get returned to you as undeliverable.
  • xtf70
    xtf70 98% (9319x)
    free

    1490 messages

    United Kingdom

    I tend to cross check the Delcampe and Paypal address and if it's different I won't send the item until the buyer confirms where to send it.

    However, you are perfectly correct to send the item to the Paypal address - the buyer should provide the correct information.

    Make sure, that you hold on to all communications from him/her, just in case they make a chargeback on Paypal but tbh, I don't know how Paypal would view this situation.

    If your address was on the packet/envelope it may get returned to you as undeliverable.
    • Created on Apr 17, 2012 at 5:59 AM
    • #381950
    I had a similar instance a few weeks ago where the PayPal address differed from the Delcampe - I sent it to the Delcampe one but the buyer never received it and only later confirmed his PayPal address as being the correct one

    The letter was returned to me (from Canada) but not before I'd refunded the buyer, so I just relisted the items concerned and told him to get his information accurate
  • emmbersplace
    emmbersplace 92% (13048x)
    standard

    908 messages

    Philippines

    My buyer moved house and forgot to change his old address in Paypal.

    So when the buyer paid for the item purchased by Paypal, and I received the usual email from Paypal, I sent the item to the address shown in Paypal, as Paypal requires its address for the buyer to be used unless the buyer advises otherwise.

    Five weeks later, the buyer says my letter has not arrived. So after checking, I notice his address as shown in the Delcampe email is different to the address I got from paypal. I tell the buyer, who replies that he forgot to change his old address on paypal.

    The item was only a few euros, so no big problem, but the buyer says everyone on Delcampe except me uses the Delcampe address and not the address shown for the buyer on paypal. Is this correct?

    Thanks
    Greg
    • Created on Apr 17, 2012 at 5:10 AM
    • #381945
    Yes....most irritating.

    Having been "caught out" twice like this, I always now double-check the address and email the buyer if there are differences.

    I had one instance where the buyer had even changed countries 3 months earlier and forgot to change his Delcampe address as he did not buy on the site very often.

  • Account deleted
    Account deleted

    0 messages

    Australia

    Yes....most irritating.

    Having been "caught out" twice like this, I always now double-check the address and email the buyer if there are differences.

    I had one instance where the buyer had even changed countries 3 months earlier and forgot to change his Delcampe address as he did not buy on the site very often.

    • Created on Apr 18, 2012 at 5:15 AM
    • #382082
    This information is no longer available because the user’s account has been deleted (GDPR)
  • ningbo88
    ningbo88 100% (23284x)
    advanced

    8 messages

    China

    This information is no longer available because the user’s account has been deleted (GDPR)
    • Created on Apr 24, 2012 at 6:54 PM
    • #383239
    Yes,I do work as you completely,enjoy our business!
    I think seller must send items to buyer's delcampe address and not paypal address,when I recived paypal payment,I checked the difference!

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