loss of postage

hallo everybody, I just had 0% ratings, the buyer sent money in a letter and the letter never arived to me, although I told him many times he didn't believe me, maybe he thinks I would steel 10 euros?
I provide 3 different and low cost safe means of payment and specify in my auctions that sending money by post and recieving stamps by ordinary/prioriry mail is at buyers risk....if people don't accept the risk they might aswell choose sefe payments and shipment or not bid.
I heard of other serious sellers that had bad ratings because the buyer didn't like the stamps although ( aswell as I do) they guarantee money back if not satisfied.
It is not possible to decide the quality of a stamp just by the photo, and anyway every one of us (collectors) has his own quality standards,
this is the reason why serious sellers guarantee refund.
if peolple buy on internet they should know this and contact sellers before giving bad ratings.
what do you think about it?
paolo

This information is no longer available because the user’s account has been deleted (GDPR)

hallo everybody, I just had 0% ratings, the buyer sent money in a letter and the letter never arived to me, although I told him many times he didn´t believe me, maybe he thinks I would steel 10 euros?
I provide 3 different and low cost safe means of payment and specify in my auctions that sending money by post and recieving stamps by ordinary/prioriry mail is at buyers risk....if people don´t accept the risk they might aswell choose sefe payments and shipment or not bid.
I heard of other serious sellers that had bad ratings because the buyer didn´t like the stamps although ( aswell as I do) they guarantee money back if not satisfied.
It is not possible to decide the quality of a stamp just by the photo, and anyway every one of us (collectors) has his own quality standards,
this is the reason why serious sellers guarantee refund.
if peolple buy on internet they should know this and contact sellers before giving bad ratings.
what do you think about it?
paolo

yes of course, I won't loose my sleep and delcampe is indeed a large community, on some other sites it is possible to give an answer to ratings, this could possibly be of some help

This information is no longer available because the user’s account has been deleted (GDPR)

This information is no longer available because the user’s account has been deleted (GDPR)

>hallo everybody,

Hi there, we already had contact on Delcampe so I reply.

> I just had 0% ratings, the buyer sent money in a letter and the >letter never arived to me, although I told him many times he didn´t >believe me, maybe he thinks I would steel 10 euros?

Was that a French one who still thinks that sending cash in an envelope is legal and safe? Or someone who did not want to listen and see how safe internet payment is or bank transfer payment is by yelling about high costs for a EU bank transfer? I get the -no I don´t write that- about that.

>I provide 3 different and low cost safe means of payment and specify >in my auctions that sending money by post and recieving stamps by >ordinary/prioriry mail is at buyers risk....

I know, and I know why I even paid on safe way for that lot I bought at that time. This also, because I got hold of information, that it is by direction of Deutsche Post AG not allowed to send cash in an ordinary envelope.

>if people don´t accept the risk they might aswell choose sefe >payments and shipment or not bid.

Safe payment forms yes, but one cannot force someone not to bid. By that bid, one has agreed as a bidder to the terms made by the seller so the German form of legal trade laws. Its the free will to give the promise to pay by the end of the auction.

>I heard of other serious sellers that had bad ratings because the buyer >didn´t like the stamps although ( aswell as I do) they guarantee >money back if not satisfied.

Names please if you talk indirectly.

>It is not possible to decide the quality of a stamp just by the photo, >and anyway every one of us (collectors) has his own quality standards,
>this is the reason why serious sellers guarantee refund.

The seller has part of the responsibility by choosing his offers to the public. It goes without saying to guarantee a refund in terms of a quality which turns out to be bad later.

>if peolple buy on internet they should know this and contact sellers >before giving bad ratings.

There is no obligation to do so, but ratio tells me the same to do it yes in so far I can agree.

>what do you think about it?

See above.

markenfreund

ciao Markenfreund, what I mean with "not bid" is exactly what you say, if people don't agree with the sellers policy they shouldn't bid , it's stupid to "sign a contract" you don't agree with...of course there is no obligation to contact the seller if you don't like the item, but there's not much sense in having a waranty and not using it.
for example, I don't even want to know why the buyer isn't satisfied, I just get it back and refund, collectors are very fancy people and what's great for one could even be rubish for another...
I like this site because it's very friendly ( one of the reasons why I left another very famous site) and I prefer to loose some money but keep a friend...
by instance , sending money by post is often more expensive than using paypal or bank transfer specially if people (as it happens) send coins and have to pay 2 ports !
paolo

This information is no longer available because the user’s account has been deleted (GDPR)

"ciao Markenfreund, what I mean with "not bid" is exactly what you say, if people don´t agree with the sellers policy they shouldn´t bid , it´s stupid to "sign a contract" you don´t agree with...of course there is no obligation to contact the seller if you don´t like the item, but there´s not much sense in having a waranty and not using it."

Exactly as it is the seller who determines ways of how to pay and not vice versa. But it is possible to inquire before.

"for example, I don´t even want to know why the buyer isn´t satisfied, I just get it back and refund, collectors are very fancy people and what´s great for one could even be rubish for another... "

Me no either as this is no reason to step back from the contract. Only if there is a damage that is reason to say ok, but an erraneous placed bid for me to say is a reason to stand to the contract and to ask the bidder to take the item otherwise ITS A FUN BID, sorry to tell it.

"I like this site because it´s very friendly"

Yes, so do I.

"( one of the reasons why I left another very famous site)"

If you mean the site with 4 letters, I only use it on free listing days. Can´t wait to get the messages.

"and I prefer to loose some money but keep a friend..."

fair percentages is everything.

"by instance , sending money by post is often more expensive"

Not only that, it is even more dangerous as loss is more likely. How did I write yesterday in a German newsgroup? Envelope just needs to get stamped in a stamping machine, tear into pieces, stamper behind machine is lucky to see money, takes it, repairs envelope, delivers it -obligation to do so-, it arrives, but payment...where is it? Then the yelling between seller and buyer or vice versa starts...

SO: WHY CAN´T EVERYONE BELIEVE THAT PAYMENT IN AN ENVELOPE IS RISKY! The danger of a loss is high on postal transport.

But instead of this, buyer is born and stubborn and does not believe in the story. I know of a case but I do not tell details, I refunded that with reluctances in other cases I referred to force majeure on transport.

" than using paypal or bank transfer"

Paypal I agree, as from sellers site. If I bid, I would prefer the EU transfer as I am used to pay with a bank transfer. But dangerous to force everyone to do so, because the rates in EU are not that cheap as in each country. Think of Greece: 50 Euros for the EU transfer that is loads a buckets!

"specially if people (as it happens) send coins and have to pay 2 ports !"

...and envelope could break if stamped in a machine and employee is lucky to get gains in his pocket.

markenfreund

Hello all,

Trading stamps on the internet is also a matter of trust; who is going to tell if someone recieved a payment or an item but didn't tell. I only had mail problems twice myself. Once I send my payment to a fraud from China (along with some others among us) and obviously never recieved my item and once someone told me he never recieved the items he bought. I know this can happen so I've send him replacements-> everybody happy. But I never had any problems with payments send by mail (although I know things can go wrong and so do the people I deal with). I also prefer payments by bank, but like you said, it is not as cheap everywhere. I don't accept payment by cheque, because here in Holland it costs me € 9.80 to cash one. Leaves us online payments; not everybody uses Paypal (me neither, I use moneybookers, much cheaper) or is prepared to do so. So then we are back to the good old mailservices. They still work for me. I think as a seller you should give a buyer multiple options in how to pay but tell the risks or downsides to every option. Always make sure there is a decent communication going on between the both sides. But in some cases, as we all know; shit happens!

Roger (Stampy)

hallo everybody, I just had 0% ratings, the buyer sent money in a letter and the letter never arived to me, although I told him many times he didn´t believe me, maybe he thinks I would steel 10 euros?
I provide 3 different and low cost safe means of payment and specify in my auctions that sending money by post and recieving stamps by ordinary/prioriry mail is at buyers risk....if people don´t accept the risk they might aswell choose sefe payments and shipment or not bid.
I heard of other serious sellers that had bad ratings because the buyer didn´t like the stamps although ( aswell as I do) they guarantee money back if not satisfied.
It is not possible to decide the quality of a stamp just by the photo, and anyway every one of us (collectors) has his own quality standards,
this is the reason why serious sellers guarantee refund.
if peolple buy on internet they should know this and contact sellers before giving bad ratings.
what do you think about it?
paolo

hallo STAMPY, that's it: I give choiche of many ways to pay and inform of the eventual risk and what is in my responsibility and what is not.
anyway I happened to check the ratings of my unfriendly buyer and saw he gave and recieved many bad ratings and many sellers rated him as a very unfriendly person....
anyway bank transfers in the euro area are now really cheap, opening an online bank account is free and enables to send money in all the euro area at no cost, paypal is costless if you pay from your paypal account and even if you use cradit card fees are often less or equal to sending money by post.
I think that just how a usual seller has to organize to give a good service to buyers, also usual buyers on internet should organize to manage safe payments at low cost in their own interest.

hallo everybody, I just had 0% ratings, the buyer sent money in a letter and the letter never arived to me, although I told him many times he didn´t believe me, maybe he thinks I would steel 10 euros?
I provide 3 different and low cost safe means of payment and specify in my auctions that sending money by post and recieving stamps by ordinary/prioriry mail is at buyers risk....if people don´t accept the risk they might aswell choose sefe payments and shipment or not bid.
I heard of other serious sellers that had bad ratings because the buyer didn´t like the stamps although ( aswell as I do) they guarantee money back if not satisfied.
It is not possible to decide the quality of a stamp just by the photo, and anyway every one of us (collectors) has his own quality standards,
this is the reason why serious sellers guarantee refund.
if peolple buy on internet they should know this and contact sellers before giving bad ratings.
what do you think about it?
paolo

hallo STAMPY, that's it: I give choiche of many ways to pay and inform of the eventual risk and what is in my responsibility and what is not.
anyway I happened to check the ratings of my unfriendly buyer and saw he gave and recieved many bad ratings and many sellers rated him as a very unfriendly person....
anyway bank transfers in the euro area are now really cheap, opening an online bank account is free and enables to send money in all the euro area at no cost, paypal is costless if you pay from your paypal account and even if you use cradit card fees are often less or equal to sending money by post.
I think that just how a usual seller has to organize to give a good service to buyers, also usual buyers on internet should organize to manage safe payments at low cost in their own interest.