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Mangopay Refund Button Missing

  • stampmall
    stampmall 100% (14532x)

    27 messages

    Australia

    I went to do a Refund on Mangopay, which is normally so simple, only to find that the refund Button has been removed.

    Why is this ??

    I would ask by the Contacts to Admin., but replies have been taking over a week lately.
    Somehow I think the Forum is a quicker way to the answer ??
    board
  • tris_nerima
    tris_nerima 100% (56269x)

    416 messages

    Canada

    I have the same problem. I am becoming very frustrated with all the issues on Delcampe.
    There doesn't seem that any solutions or answers are coming. It's too bad. I will wait just a
    little while longer...this is unacceptable.
  • tris_nerima
    tris_nerima 100% (56269x)

    416 messages

    Canada

    I went to do a Refund on Mangopay, which is normally so simple, only to find that the refund Button has been removed.

    Why is this ??

    I would ask by the Contacts to Admin., but replies have been taking over a week lately.
    Somehow I think the Forum is a quicker way to the answer ??
    • Created on May 22, 2024 at 10:45 PM
    • #1748516
    There is no way of refunding a buyer with mangopay
    There're no refund prompts? What is going on here?
  • baltija
    baltija 100% (5574x)

    937 messages

    Sweden

    To refund a sale you need to close the sale. Click the link shown in the image and you get to the invoice. It's possible to close the entire sale (invoice) or pick the item(s) in question and then proceed.
    board
  • baltija
    baltija 100% (5574x)

    937 messages

    Sweden

    Or via the "Payments" tab "Payment history" as seen on the image.
    board
  • stampmall
    stampmall 100% (14532x)

    27 messages

    Australia

    Or via the "Payments" tab "Payment history" as seen on the image.
    • Created on May 23, 2024 at 11:29 AM
    • #1749026
    Yes, but the Refund Button is MISSING !!
    Have a look at the image I provided.

    For one transaction the button is there, for the other it is NOT ?????
    I need to refund one item, not the whole order.
  • sammlerkalle
    sammlerkalle 99% (12166x)
    PRO

    747 messages

    Germany

    I went to do a Refund on Mangopay, which is normally so simple, only to find that the refund Button has been removed.

    Why is this ??

    I would ask by the Contacts to Admin., but replies have been taking over a week lately.
    Somehow I think the Forum is a quicker way to the answer ??
    • Created on May 22, 2024 at 10:45 PM
    • #1748516
    I'll try to guess:
    Is the top payment amount higher than your current Mangopay balance and the bottom payment amount is lower?
  • stampmall
    stampmall 100% (14532x)

    27 messages

    Australia

    I'll try to guess:
    Is the top payment amount higher than your current Mangopay balance and the bottom payment amount is lower?
    • Created on May 24, 2024 at 12:24 PM
    • #1749710
    No my Balance is several hundred dollars, this transaction was for under $10.

    No the button is missing completely. No way to do a refund.
    I note I am not alone as another member started a similar thread.

    Link (https)

    Quote.
    "There is no way of refunding a buyer with mangopay
    There're no refund prompts? What is going on here?"
  • stampmall
    stampmall 100% (14532x)

    27 messages

    Australia

    There is no way of refunding a buyer with mangopay
    There're no refund prompts? What is going on here?
    • Created on May 23, 2024 at 11:07 AM
    • #1748993
    There is another thread about the same issue here
    Link (https)

    No response by Delcampe.

    I do sympathise with the Staff, it must be a very stressful time to be working there, however the forums should be Monitored and responded to in a timely manner regardless.

    My sales have followed the nosedive of most Sellers, as noted in many threads.
    Time to re-activate my e$%^ account with the higher value items.

    This place has dust settling on it....
  • @miranda
    Administrator
    @miranda

    500 messages

    Belgium

    Hi everyone,

    Our IT department is aware of this issue.
    As soon as it is fixed, we'll let you know.

    Kind regards,
    Miranda
  • @miranda
    Administrator
    @miranda

    500 messages

    Belgium

    I have the same problem. I am becoming very frustrated with all the issues on Delcampe.
    There doesn't seem that any solutions or answers are coming. It's too bad. I will wait just a
    little while longer...this is unacceptable.
    • Created on May 23, 2024 at 11:03 AM
    • #1748987
    Hi Tris_nerima,

    The button "Refund" for all your Mangopay payments.

    Please contact me directly through our Contact form if you don't see them Link (https)
    board
  • tris_nerima
    tris_nerima 100% (56269x)

    416 messages

    Canada

    Hi Tris_nerima,

    The button "Refund" for all your Mangopay payments.

    Please contact me directly through our Contact form if you don't see them Link (https)
    • Created on May 27, 2024 at 3:59 AM
    • #1750628
    Miranda...there is no way of sending a refund older than 60 days on Mangopay. I can not see any solution.
    Please advise.
  • @miranda
    Administrator
    @miranda

    500 messages

    Belgium

    Hi "tris_nerima",

    That's because items that were sold over 60 days ago cannot be refunded.
    It has always been the case.
    This is also what I said to you by email earlier today. You have received my reply since you have replied to me not long ago by email.

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